All resolved complaints

Showing items 41 to 60 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-397	Attempt of extortion by the Police	2023-02-02	Ghana: Police barrier at 25km to Wenchi (BF - GH)	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The driver approaching the barrier saw the Officer standing in the midlle of the road with his hand lifted up. The driver passed one side and parked. The officer went for his papers and retained them without any explanation to the driver.
Resolution status note:	The driver was released
NTB-000-398	Etortion by Police	2023-02-02	Ghana: Subinso Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police stopped Five (5) trucks and insisted that they paid GH 5.00 each without any reason.
Resolution status note:	The drivers were released
NTB-000-399	Extortion by Police	2023-02-02	Ghana: Bamboi Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police asked the diver to GH 40.00 because he had some of the goods tied at the back of the truck.
Resolution status note:	The driver was released
NTB-000-396	Unnecessary delay and attempt of extortion	2023-01-31	Ghana: Police check between Buipe and Barbato	Burkina Faso	Resolved 2023-01-31	View
Complaint:	The driver got to the police barrier, submitted his papers for check. The Police returned the papers to the driver, and when he was going the back of his truck touched the barrier which fell. According to the driver, there was not damage on the barrier, but the Police insisted that the driver paid some money.
Resolution status note:	After a long discussion the Police released the driver.
NTB-000-395	Unnecessary delay and attempt of extortion	2022-12-30	Ghana: Exit Nandole (BF - GH)	Burkina Faso	Resolved 2022-12-30	View
Complaint:	The Police searched the truck and found cigarette. After further search, they kept the driver's papers and a gallon of gasoil.
Resolution status note:	The driver was released
NTB-000-393	Unnecessary delay and attempt of extortion	2022-12-29	Ghana: Abor Police	Burkina Faso	Resolved 2022-12-29	View
Complaint:	Police threatened to take driver coming from Lome to court because one of his tires is worn out.
Resolution status note:	Few minutes after this intervention, the driver was released
NTB-000-394	Unnecessary delay and attempt of extortion	2022-12-29	Ghana: Navrongo MTTD	Burkina Faso	Resolved 2022-12-29	View
Complaint:	Police said they were processing driver to court because his first aid box is empty. They demanded for GH 200.00
Resolution status note:	The driver was released
NTB-000-392	Unnecessary delay and attempt of extortion	2022-12-28	Ghana: Around Tamale	Burkina Faso	Resolved 2022-12-28	View
Complaint:	Police stopped the tankers and claimed all their cartes grises were fake, and demanded for GH 100.00 from each driver
Resolution status note:	GSA staff connected the drivers to their focal point at the Police Head Quarters. By the intervention of the Police Head Quarters focal point, the drivers were released
NTB-000-391	Unnecessary delay and attempt of extortion	2022-12-23	Ghana: Police barrier between Pong Tamale and Walewale	Burkina Faso	Resolved 2022-12-23	View
Complaint:	The back of the tanker touched the barrier which fell without any damage. Police requested that driver pay GH 200.00
Resolution status note:	The driver was released without paying any money.
NTB-000-387	Unnecessary delay and attempt of extortion	2022-12-21	Ghana: Police barrier, exit Walewale	Burkina Faso	Resolved 2022-12-21	View
Complaint:	Driver got to the barrier, gave his papers. The Police kept the papers without any explanation for more than 30minutes
Resolution status note:	When the Police saw the driver taking the picture of the truck, they called him to come for his papers. The Police released the driver
NTB-000-388	Extortion of money	2022-12-21	Ghana: Police between Navrongo and Bolga (BF - GH)	Burkina Faso	Resolved 2022-12-21	View
Complaint:	Three tankers got to the barriers and submitted their papers. The Police kept the and demanded for GH 2.00
Resolution status note:	The drivers were released
NTB-000-389	Unnecessary delay and attempt of extortion	2022-12-21	Ghana: Exit Nandoli Police	Burkina Faso	Resolved 2022-12-21	View
Complaint:	The police stopped 2 trucks and kept their papers because they had gasoil in gallons for their use. The drivers clarified that the gasoil was for their trucks but the Police insisted that either they drop the gallons or they pay GH 200 each.
Resolution status note:	The Police agreed to release the drivers
NTB-000-390	Unnecessary delay and attempt of extortion	2022-12-21	Ghana: Police barrier after Tamale	Burkina Faso	Resolved 2022-12-21	View
Complaint:	Police seized drivers' papers because one of them stopped close to the barrier.
Resolution status note:	After GSA staff's attempt to talk to the Police, the drivers were released
NTB-000-383	Extortion of money by Police	2022-11-21	Ghana: 2nd Barrier after Pong Tamale (BF - GH)	Burkina Faso	Resolved 2022-11-21	View
Complaint:	Driver got to the barrier, provided hi papers. The Police claimed the driver's Carte Grise was fake, and requested that driver paid some money
Resolution status note:	The Police forced the driver to GH 100.00 before releasing them
NTB-000-382	Issues with weigh bridge/Overloading	2022-11-09	Ghana: Asokoa Weighbridge	Burkina Faso	Resolved 2022-11-10	View
Complaint:	Three trucks carrying clinker got to the station and found overloaded. This was due to the fact that the scale couldn't pick one of their axles, instead of six axles the machine picked only five. GHA asked them to the fine.
Resolution status note:	We are calling on all the driver unions to inform their their members that no overloaded truck will be allow to ply Ghana's corridors
NTB-000-378	Extortion of money	2022-10-15	Ghana: Bonsu Police	Burkina Faso	Resolved 2022-10-18	View
Complaint:	The driver's crutch failed and the truck could not move. The police came on the scene, called the Road Safety Management Services for towing. However, the Police refused to release the documents for the driver to report to Customs as required of them. Moreover, after paying the towing fee, the Police insisted that the driver paid them before they release the papers.
Resolution status note:	The driver was released, but after the Police had taken GH 300.00 from him
NTB-000-377	Driver failed to stop	2022-09-23	Ghana: Police barrier after Wa	Burkina Faso	Resolved 2022-09-23	View
Complaint:	The driver got to the police barrier, sent his mate to the officers without the papers. The Police then asked the mate to go and bring the papers. The driver, instead drove off leaving the officer no choice than pursuing them. When stopped at another barrier, the driver called GSA to solicit their intervention.
Resolution status note:	Driver was released
NTB-000-375	Attempt of extortion	2022-09-21	Ghana: Between Paga and Savelugu	Burkina Faso	Resolved 2022-09-21	View
Complaint:	The driver was unduly delayed by the Police after providing his papers.
Resolution status note:	After GSA intervention, the driver was released.
NTB-000-374	Attempt of extortion	2022-08-26	Ghana: Between Nasia and Tamale (from BF to GH)	Burkina Faso	Resolved 2022-08-26	View
Complaint:	Trois trucks coming from Burkina got to the Police barrier gave their papers for checks. The Police claimed all the 3 truck's carte grise are fake, there they kept the drivers at the barrier from morning till around 1pm.
Resolution status note:	The drivers were released
NTB-000-373	8.8. Issues related to transit	2022-08-23	Ghana: Nsutem Customs	Burkina Faso	Resolved 2022-08-23	View
Complaint:	The truck broke down and he reported to the Nsutem Customs on the 18/08/2022. On the 22nd /08§2022 the truck was repaired and when he went to the Customs to take his papers, the latter requested that he pays GH 500.00.
Resolution status note:	Few minutes after GSA staff conversation with the Customs, the driver was released

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