Non-Tariff Barriers :: Complaints

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-335	Extortion of money	2021-06-22	Ghana: Entrance of Tuna	Burkina Faso	Resolved 2021-06-22	View
Complaint:	The driver got to the Police barrier and was asked to pay GH 50.00 without any reason.
Resolution status note:	The driver was released after the discussion
NTB-000-333	Extortion of money	2021-06-17	Ghana: Exit Navrongo	Burkina Faso	Resolved 2021-06-17	View
Complaint:	The driver coming back from Burkina with an empty truck was stopped by the Police and asked to park well. The did, and provided his papers to police, but the latter requested that the driver paid GH 20.00.
Resolution status note:	The driver was released
NTB-000-334	Intimidation in order to extort money	2021-06-17	Ghana: Between Yapei and Barbato	Burkina Faso	Resolved 2021-06-17	View
Complaint:	The driver got to the Police barrier and was checked. While he was crossing the barrier, the back of his truck touched the barrier which fell on the ground. According to the driver nothing happened to the barrier but the Police took his papers to their station and were intimidating him to pay some money if not they would put him behind the bars.
Resolution status note:	The driver called later on to confirm his release
NTB-000-331	Extortion of money	2021-06-10	Ghana: Exit Wa	Burkina Faso	Resolved 2021-06-10	View
Complaint:	The police stopped the driver and asked him to pay GH 50.00 even though he had all his papers on point.
Resolution status note:	The driver was released
NTB-000-332	Attempt of extortion	2021-06-10	Ghana: Yapei	Burkina Faso	Resolved 2021-06-10	View
Complaint:	The Police stopped 4 truck drivers and asked them to pay GH 50.00 each, because they did not have any scale paper aside that of the port. The Police delayed the drivers for about an hour.
Resolution status note:	The drivers were released
NTB-000-330	Extortion of money	2021-06-09	Ghana: Fufulso Barrier	Burkina Faso	Resolved 2021-06-09	View
Complaint:	The Police stopped the driver and asked him to pay GH 50.00 because he didn't have scale papers.
Resolution status note:	The driver was released
NTB-000-329	Attempt of extortion	2021-06-07	Ghana: Between Wurugu and Bolga	Burkina Faso	Resolved 2021-06-07	View
Complaint:	The Police stopped the driver and insisted that he paid GH 2.00 before he could be allowed to go.
Resolution status note:	The driver was released
NTB-000-328	Extortion of money	2021-05-31	Ghana: Entrance Fufulso	Burkina Faso	Resolved 2021-05-31	View
Complaint:	The police stopped the driver and asked him to pay GH 5.00 without which he could not be allowed to continue his journey.
Resolution status note:	After GSA staff's second attempt, the driver was released.
NTB-000-327	Extortion	2021-05-26	Ghana: Entrance Techiman	Burkina Faso	Resolved 2021-05-26	View
Complaint:	The Police after checking all documents and equipments (fire extinguisher, warning triangle, etc.) insisted that the driver pays GH 5.00.
Resolution status note:	After the intervention of GSA staff, the driver was released
NTB-000-326	Extortion of money	2021-05-25	Ghana: Entrance Wa	Burkina Faso	Resolved 2021-05-25	View
Complaint:	The Police insisted that the driver pays GGH 10.00 even though his papers were on point.
Resolution status note:	The driver was released after the intervention of GSA staff
NTB-000-325	Extortion of money	2021-05-19	Ghana: Nyoli (from BF to GH)	Burkina Faso	Resolved 2021-05-19	View
Complaint:	Two drivers who coming from Burkina to Ghana were stopped by the police and paid GH 5.00 each. Less than 2 km after, another police officer at a barrier asked the drivers to pay another GH 5.00 without which they wouldn't be allowed to continue their journey.
Resolution status note:	Drivers were released
NTB-000-324	Extortion of money	2021-05-14	Ghana: About 20Km to Nasia (from GH to BF)	Burkina Faso	Resolved 2021-05-14	View
Complaint:	The Police stopped the driver checked his papers and realized that he was using a category C1 type of license. The Police therefore requested that the driver pay GH 100.00.
Resolution status note:	The driver was released after the intervention of Dr. Sasu Mensah
NTB-000-323	Extortion	2021-05-10	Ghana: Gaa, a village before Wa	Burkina Faso	Resolved 2021-05-10	View
Complaint:	The Police stopped the driver and asked him to pay GH 5.00
Resolution status note:	As soon as the police were told where GSA staff was speaking from, they released the driver
NTB-000-322	Police tried to take advantage of drivers not having scale papers	2021-05-04	Ghana: Few km from Wa (From GH to BF)	Burkina Faso	Resolved 2021-05-04	View
Complaint:	Six (6) trucks were stop by the Police and were found not having scale papers. The drivers said that the Police were asking for money whilst the Police said the drivers were not having their scale papers. Upon a check, GSA staff realized that the drivers wee having only the scale paper from the port.
Resolution status note:	The drivers did not return to the axle station but allowed to continue their journey.
NTB-000-321	Extortion of money	2021-04-26	Ghana: 40km from Wa (from GH to BF)	Burkina Faso	Resolved 2021-04-26	View
Complaint:	The Police asked the driver to pay GH 50.00 because he did not have all scale papers.
Resolution status note:	The driver was released after about 30min
NTB-000-320	Extortion	2021-04-12	Ghana: Entrance Tamale	Burkina Faso	Resolved 2021-04-12	View
Complaint:	The Police stopped the 2 drivers, collected their papers and asked them to pay 5 cedis each.
Resolution status note:	Few moment after the police called the drivers to come for their papers
NTB-000-319	Attempt of extortion	2021-04-03	Ghana: Between Fulfuso and Buipe	Burkina Faso	Resolved 2021-04-03	View
Complaint:	The Police stopped the driver and asked him to pay GH 5.00, even though his papers were on point.
Resolution status note:	Few minutes after GSA staff's attempt to speak to the Police, the driver was released.
NTB-000-316	Attempt of extortion	2021-03-30	Ghana: Exit Lora	Burkina Faso	Resolved 2021-03-30	View
Complaint:	Two truck drivers were asked by the Police to pay GH 5.00 each without any reason.
Resolution status note:	About 5 minutes later, the drivers were released, even though the Police did not take the phone.
NTB-000-318	Attempt of extortion	2021-03-27	Ghana: Exit Wa	Burkina Faso	Resolved 2021-03-27	View
Complaint:	The Police stopped the driver and requested for money and surprisingly handcuff the mate.
Resolution status note:	The driver was released immediately
NTB-000-317	Attempt of extortion	2021-03-20	Ghana: Bamboe Police	Burkina Faso	Resolved 2021-03-20	View
Complaint:	The driver was stopped by the police and asked to GH 5.00 even though his papers were on point.
Resolution status note:	After the intervention of GSA staff, the driver was released.

History
+ –
Request History
4 previous requests available
====
Session
+ –
Session
- Config
  userAgent1219db9bd1d6c8d98d3787f090c6f46f
  time1679729697
  timeout10
  languageen
====
Request
+ –
Request

Cake Params
- controllercomplaints
- actionindex
- named
  page4
  sortdate_of_incident
  directiondesc
  resolved1
- pass(empty)
- resolved1
- plugin(null)
- url
  exthtml
  urlresolved_complaints/page:4/sort:date_of_incident/direction:desc
- form(empty)
- useJsonNative(true)
- isAjax(false)
- paging
  Complaint
  page4
  current20
  count356
  prevPage(true)
  nextPage(true)
  pageCount18
  defaults
  limit20
  step1
  order
  Complaint.unique_numberdesc
  conditions
  Status.default0
  Status.rejected0
  Status.resolved1
  Status.nonactionable0
  contain
  0Country
  1ImposingRegion
  2LocationType
  3Location
  4NtbType
  5NtmCode
  6ReportingCountry
  7ReportingRegion
  8Status
  9TariffCode
  10ComplaintsLocale
  11ResolutionComment
  options
  page4
  limit20
  order
  Complaint.date_of_incidentdesc
  conditions
  Status.default0
  Status.rejected0
  Status.resolved1
  Status.nonactionable0
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  0Country
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  2LocationType
  3Location
  4NtbType
  5NtmCode
  6ReportingCountry
  7ReportingRegion
  8Status
  9TariffCode
  10ComplaintsLocale
  11ResolutionComment
$_GET
- urlresolved_complaints/page:4/sort:date_of_incident/direction:desc
Cookie

To view Cookies, add CookieComponent to Controller

Current Route
- keys(empty)
- options
  named
  resolved1
- defaults
  controllercomplaints
  actionindex
  resolved1
  plugin(null)
- template/resolved_complaints/*
- _greedy(true)
- _compiledRoute#^/resolved_complaints(?:/(?P<_args_>.*))?[/]*$#
- __headerMap
  typecontent_type
  methodrequest_method
  serverserver_name
====

+ –

Sql Logs

default

Query	Affected	Num. rows	Took (ms)	Actions
SHOW FULL COLUMNS FROM `aros`	7	7	1	maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'utf8_general_ci';	1	1	1
SHOW FULL COLUMNS FROM `acos`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `aros_acos`	9	9	1	maybe slow
SHOW FULL COLUMNS FROM `complaints`	35	35	1
SHOW FULL COLUMNS FROM `users`	23	23	1
SHOW FULL COLUMNS FROM `countries`	9	9	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points`	8	8	1	maybe slow
SHOW FULL COLUMNS FROM `regions`	2	2	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_regions`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `regions_users`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points_regions`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points_users`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_focal_points`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `towns`	3	3	1	maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'latin1_swedish_ci';	1	1	1
SHOW FULL COLUMNS FROM `sectors`	2	2	1	maybe slow
SHOW FULL COLUMNS FROM `sectors_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `roles`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `comments`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `attachments`	8	8	1	maybe slow
SHOW FULL COLUMNS FROM `location_types`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `locations`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `location_types_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `ntb_types`	10	10	1	maybe slow
SHOW FULL COLUMNS FROM `ntb_types_locales`	5	5	1	maybe slow
SHOW FULL COLUMNS FROM `statuses`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `statuses_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `ntm_codes`	5	5	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `sms`	13	13	1	maybe slow
SHOW FULL COLUMNS FROM `tariff_codes`	6	6	1	maybe slow
SHOW FULL COLUMNS FROM `complaints_tariff_codes`	3	3	1	maybe slow
SHOW FULL COLUMNS FROM `tariff_codes_locales`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `emails`	4	4	1	maybe slow
SELECT COUNT(*) AS `count` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0	1	1	0
SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0 ORDER BY `Complaint`.`date_of_incident` desc LIMIT 60, 20	20	20	0
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` IN ('60d1bb51-e238-4453-8d87-4f34c5bdc882', '60cb3fa1-c1dc-4266-a2b1-d127c5bdc882', '60cb52f0-7328-4ee6-8a1d-d47dc5bdc882', '60c1f2a2-0e14-451a-8033-0e78c5bdc882', '60c21ca1-d790-4523-98e4-1570c5bdc882', '60c1ce6e-6118-4d3f-b95a-068ac5bdc882', '60be3fff-e54c-4f64-8c99-4be4c5bdc882', '60b4dced-1ec0-4eb6-b2ae-ac11c5bdc882', '60b49d54-db20-4b20-b7c2-a116c5bdc882', '60b49a28-e134-41e3-bbc5-9f1bc5bdc882', '60a6730e-4168-48b8-b7b2-4c52c5bdc882', '609ea9fe-cd10-4ae6-861c-c019c5bdc882', '60994473-056c-4e67-b465-2f26c5bdc882', '6098ff18-4960-4764-b415-2340c5bdc882', '60869c2e-0a88-4ef0-b536-bb1cc5bdc882', '607410cb-3a64-4eab-afb2-a432c5bdc882', '607040b1-c484-4708-9b2a-6038c5bdc882', '6062d6de-4094-4378-9cb1-95cec5bdc882', '6065c92f-c57c-4796-8f4a-4429c5bdc882', '6065c4a8-b374-4271-9fd8-4e89c5bdc882')	0	0	0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` IN ('60d1bb51-e238-4453-8d87-4f34c5bdc882', '60cb3fa1-c1dc-4266-a2b1-d127c5bdc882', '60cb52f0-7328-4ee6-8a1d-d47dc5bdc882', '60c1f2a2-0e14-451a-8033-0e78c5bdc882', '60c21ca1-d790-4523-98e4-1570c5bdc882', '60c1ce6e-6118-4d3f-b95a-068ac5bdc882', '60be3fff-e54c-4f64-8c99-4be4c5bdc882', '60b4dced-1ec0-4eb6-b2ae-ac11c5bdc882', '60b49d54-db20-4b20-b7c2-a116c5bdc882', '60b49a28-e134-41e3-bbc5-9f1bc5bdc882', '60a6730e-4168-48b8-b7b2-4c52c5bdc882', '609ea9fe-cd10-4ae6-861c-c019c5bdc882', '60994473-056c-4e67-b465-2f26c5bdc882', '6098ff18-4960-4764-b415-2340c5bdc882', '60869c2e-0a88-4ef0-b536-bb1cc5bdc882', '607410cb-3a64-4eab-afb2-a432c5bdc882', '607040b1-c484-4708-9b2a-6038c5bdc882', '6062d6de-4094-4378-9cb1-95cec5bdc882', '6065c92f-c57c-4796-8f4a-4429c5bdc882', '6065c4a8-b374-4271-9fd8-4e89c5bdc882') AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)	0	0	0
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `countries` AS `Country` LEFT JOIN `focal_points` AS `FocalPoint` ON (`FocalPoint`.`country_id` = `Country`.`id`) WHERE `Country`.`member` = 1 ORDER BY `name` ASC	15	15	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BJ'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da7b-3aac-4895-879c-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BF'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa29-b610-4f6a-bb28-0612c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CV'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CI'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da84-7460-4ef7-9eb6-39fac0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GM'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GH'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da69-13d8-49d0-ad22-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GN'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GW'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'LR'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'ML'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NE'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da8c-b374-4d89-96a0-39f9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SN'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa08-f9f0-4b67-9e2d-0545c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SL'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'TG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da95-21e4-4eff-8899-39f8c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `Region`.`id`, `Region`.`name` FROM `regions` AS `Region` WHERE 1 = 1	2	2	0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC	77	77	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 ORDER BY `Status`.`order` ASC	5	5	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC	7	7	0

Query Explain:

Click an "Explain" link above, to see the query explanation.

====

Timer

+ –

Memory

Peak Memory Use 19.91 MB

Message	Memory use
Component initialization	10.20 MB
Controller action start	10.26 MB
Controller render start	11.67 MB
View render complete	13.52 MB

Timers

Total Request Time: 428 (ms)

Message	Time in ms	Graph
Core Processing (Derived)	229.62
Component initialization and startup	1.33
Controller action	41.23
» Complaint->find()	4.23
» Complaint->find() #2	15.18
» Country->find()	5.47
» Region->find()	0.20
» NtbType->find()	3.61
» NtbType->find() #2	3.70
» Status->find()	0.36
» Status->find() #2	0.23
Render Controller Action	58.32
» Rendering View	56.46
» » Rendering APP/views/complaints/index.ctp	45.90
» » » Rendering CORE/plugins/octoplus/views/elements/paging.ctp	3.66
» » Rendering APP/views/layouts/default.ctp	10.36
» » » Rendering APP/views/elements/dock_menu.ctp	0.21
» » » Rendering APP/views/elements/ntbbanner.ctp	4.37
» » » » Rendering APP/views/elements/login_banner.ctp	2.89
» » » » » Rendering APP/views/elements/login.ctp	2.63
» » » Rendering APP/views/elements/ntbmenu.ctp	4.66
» » » Rendering APP/views/elements/ntbfooter.ctp	0.07

====

Log
+ –

Logs

====
Variables
+ –
View Variables
- localeeng
- countries
  ECOWAS
  BJBenin
  BFBurkina Faso
  CICôte d'Ivoire
  GHGhana
  NGNigeria
  SNSenegal
  TGTogo
- ntbTypes
  Category 1. Government participation in trade & restrictive practices tolerated by governments
  4e09b8bd-a198-4b79-a9e5-103ec0a803051.1. Export subsidies
  4e09b8d1-1fec-47ef-920c-0f53c0a803051.2. Government monopoly in export/import
  4e0c68dc-5dcc-48dd-b6f3-6f9ac0a803051.3. State subsidies, procurement, trading, state ownership
  d67edb0e-a31d-11e0-af43-000c292ff6141.4. Preference given to domestic bidders/suppliers
  d67f1ce0-a31d-11e0-af43-000c292ff6141.5. Requirement for counter trade
  d67f2f64-a31d-11e0-af43-000c292ff6141.6. Domestic assistance programmes for companies
  d67f409e-a31d-11e0-af43-000c292ff6141.7. Discriminatory or flawed government procurement policies
  d67f5336-a31d-11e0-af43-000c292ff6141.8. Import bans
  d67f645c-a31d-11e0-af43-000c292ff6141.9. Determination of eligibility of an exporting country by the importing country
  d67f765e-a31d-11e0-af43-000c292ff6141.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country
  d67f886a-a31d-11e0-af43-000c292ff6141.11. Occupational safety and health regulation
  d67f9ac6-a31d-11e0-af43-000c292ff6141.12. Multiplicity and Controls of Foreign exchange market
  d67faca0-a31d-11e0-af43-000c292ff6141.13. "Buy national" policy
  d67fbe7a-a31d-11e0-af43-000c292ff6141.14. Lack of coordination between government institutions
  d67fcfd2-a31d-11e0-af43-000c292ff6141.15. Other
  Category 2. Customs and administrative entry procedures
  d67fe0da-a31d-11e0-af43-000c292ff6142.1. Government imposing antidumping duties
  d67ff28c-a31d-11e0-af43-000c292ff6142.2. Arbitrary customs classification
  d6800362-a31d-11e0-af43-000c292ff6142.3. Issues related to the rules of origin
  d68015a0-a31d-11e0-af43-000c292ff6142.4. Import licensing
  d6802680-a31d-11e0-af43-000c292ff6142.5. Decreed customs surcharges
  d6803846-a31d-11e0-af43-000c292ff6142.6. Additional taxes and other charges
  d6804962-a31d-11e0-af43-000c292ff6142.7. International taxes and charges levied on imports and other tariff measures
  d6805b28-a31d-11e0-af43-000c292ff6142.8. Lengthy and costly customs clearance procedures
  d6806c12-a31d-11e0-af43-000c292ff6142.9. Issues related to transit fees
  d6807ed2-a31d-11e0-af43-000c292ff6142.10. Inadequate or unreasonable customs procedures and charges
  d6808fee-a31d-11e0-af43-000c292ff6142.11. Lack of control in Customs infrastructure
  d680a0c4-a31d-11e0-af43-000c292ff6142.12. Lack of capacity of Customs officers
  d680b2d0-a31d-11e0-af43-000c292ff6142.13. Issues related to Pre-Shipment Inspections
  d680c3e2-a31d-11e0-af43-000c292ff6142.14. Other
  4d480568-810c-43b9-8f97-7ce442c5ea45Category 3. Technical barriers to trade (TBT)
  4d480586-bc1c-4f01-b5e3-2e1442c5ea45Category 4. Sanitary & phyto-sanitary (SPS) measures
  Category 5. Specific limitations
  d681956a-a31d-11e0-af43-000c292ff6145.1. Quantitative restrictions
  d681a65e-a31d-11e0-af43-000c292ff6145.2. Exchange controls
  d681b82e-a31d-11e0-af43-000c292ff6145.3. Export taxes
  d681c922-a31d-11e0-af43-000c292ff6145.4. Quotas
  d681da02-a31d-11e0-af43-000c292ff6145.5. Import licensing requirements
  d681ec2c-a31d-11e0-af43-000c292ff6145.6. Proportion restrictions of foreign to domestic goods (local content requirement)
  d681fd3e-a31d-11e0-af43-000c292ff6145.7. Minimum import price limits
  d6820f18-a31d-11e0-af43-000c292ff6145.8. Embargoes
  d682205c-a31d-11e0-af43-000c292ff6145.9. Non-automatic licensing
  d6823254-a31d-11e0-af43-000c292ff6145.10. Prohibitions
  d68243c0-a31d-11e0-af43-000c292ff6145.11. Quantitative safeguard measures
  d68255d6-a31d-11e0-af43-000c292ff6145.12. Export restraint arrangements
  d68266fc-a31d-11e0-af43-000c292ff6145.13. Other quantity control measures
  d682785e-a31d-11e0-af43-000c292ff6145.14. Restrictive licenses
  d6828a60-a31d-11e0-af43-000c292ff6145.15. Other
  Category 6. Charges on imports
  d6829b5e-a31d-11e0-af43-000c292ff6146.1. Prior import deposits and subsidies
  d682ad1a-a31d-11e0-af43-000c292ff6146.2. Administrative fees
  d682be86-a31d-11e0-af43-000c292ff6146.3. Special supplementary duties
  d682d088-a31d-11e0-af43-000c292ff6146.4. Import credit discriminations
  d682e1cc-a31d-11e0-af43-000c292ff6146.5. Variable levies
  d682f3a6-a31d-11e0-af43-000c292ff6146.6. Border taxes
  d68304c2-a31d-11e0-af43-000c292ff6146.7. Other
  Category 7. Other procedural problems
  d683170a-a31d-11e0-af43-000c292ff6147.1. Arbitrariness
  d68327ea-a31d-11e0-af43-000c292ff6147.2. Discrimination
  d68338b6-a31d-11e0-af43-000c292ff6147.3. Corruption
  d6834a68-a31d-11e0-af43-000c292ff6147.4. Costly procedures
  d6835b66-a31d-11e0-af43-000c292ff6147.5. Lengthy procedures
  d6836d2c-a31d-11e0-af43-000c292ff6147.6. Lack of information on procedures (or changes thereof)
  d6837e48-a31d-11e0-af43-000c292ff6147.7. Complex variety of documentation required
  d683902c-a31d-11e0-af43-000c292ff6147.8. Consular and Immigration Issues
  d683a134-a31d-11e0-af43-000c292ff6147.9. Inadequate trade related infrastructure
  d683c1aa-a31d-11e0-af43-000c292ff6147.10. Other
  Category 8. Transport, Clearing and Forwarding
  134ae3f8-9813-11e1-be2a-00e08128b0718.1. Government Policy and regulations
  13746138-9813-11e1-be2a-00e08128b0718.2. Administrative (Border Operating Hours, delays at border posts, etc.)
  139dea58-9813-11e1-be2a-00e08128b0718.3. Immigration requirements (Visa, travel permit)
  13c9ccfe-9813-11e1-be2a-00e08128b0718.4. Transport related corruption
  13f328f6-9813-11e1-be2a-00e08128b0718.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)
  141e6da4-9813-11e1-be2a-00e08128b0718.6. Vehicle standards
  d683b2f0-a31d-11e0-af43-000c292ff6148.7. Costly Road user charges /fees
  3746f9d4-98f6-11e1-be2a-00e08128b0718.8. Issues related to transit
  otherOther
  policyPolicy or Regulatory NTB
  notPolicyNot a policy or regulatory NTB
- statuses
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- regions
  08391dd0-3d26-11e4-916c-0800200c9a66ECOWAS
  08391dd0-3d26-11e4-916c-0800201c9a66UEMOA
- allStatuses
  4cc5a0be-045c-4434-a342-43b5c0a80305New (Not reviewed)
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  4cc5a0f0-4218-4545-8158-4343c0a80305Rejected
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- complaints
  0
  Complaint
  id60d1bb51-e238-4453-8d87-4f34c5bdc882
  unique_number335
  user_id(null)
  user_detailsKarim Traore Truck: 2490 D9 09 Tel: 0591594576
  user_emailgershonewman@gmail.com
  complaintThe driver got to the Police barrier and was asked to pay GH 50.00 without any reason.
  original_complaintThe driver got to the Police barrier and was asked to pay GH 50.00 without any reason.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance of Tuna
  date_of_incident2021-06-22
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-22
  created2021-06-22 12:28:33
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-22 12:32:41
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA to report the incident. GSA staff tried to speak to one of the Officers at the checkpoint but he refused to collaborate. Later on another officer took the phone and explained to GSA that he was not around when the truck arrived but he would see to it that the driver is released. Few minutes after this discussion, the driver was released
  offline0
  offline_comment
  policy0
  complaint_languageThe driver got to the Police barrier and was asked to pay GH 50.00 without any reason.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60d1bc49-c9a8-4d96-9054-4603c5bdc882
  complaint_id60d1bb51-e238-4453-8d87-4f34c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released after the discussion
  resolution1
  created2021-06-22 12:32:41
  modified2021-06-22 12:32:41
  ComplaintsLocale(empty)
  TariffCode(empty)
  1
  Complaint
  id60cb3fa1-c1dc-4266-a2b1-d127c5bdc882
  unique_number333
  user_id(null)
  user_detailsYassia Ouedraogo Truck: 5568D3 03 Tel: 0262941694
  user_emailgershonewman@gmail.com
  complaintThe driver coming back from Burkina with an empty truck was stopped by the Police and asked to park well. The did, and provided his papers to police, but the latter requested that the driver paid GH 20.00.
  original_complaintThe driver coming back from Burkina with an empty truck was stopped by the Police and asked to park well. The did, and provided his papers to police, but the latter requested that the driver paid GH 20.00.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Navrongo
  date_of_incident2021-06-17
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-17
  created2021-06-17 14:27:13
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-17 15:28:21
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called GSA staff asked to speak to the Police. GSA staff was told by the Police tat driver failed to stop but denied asking for money. GSA staff agreed with the Police to caution the driver on their behaviour towards Officers on the corridor.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver coming back from Burkina with an empty truck was stopped by the Police and asked to park well. The did, and provided his papers to police, but the latter requested that the driver paid GH 20.00.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60cb4df5-9168-41e0-9b3b-d41ac5bdc882
  complaint_id60cb3fa1-c1dc-4266-a2b1-d127c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released
  resolution1
  created2021-06-17 15:28:21
  modified2021-06-17 15:28:21
  ComplaintsLocale(empty)
  TariffCode(empty)
  2
  Complaint
  id60cb52f0-7328-4ee6-8a1d-d47dc5bdc882
  unique_number334
  user_id(null)
  user_detailsyamba Tchakoro Truck 8112 D10 03 Tel: 0571271801
  user_emailgershonewman@gmail.com
  complaintThe driver got to the Police barrier and was checked. While he was crossing the barrier, the back of his truck touched the barrier which fell on the ground. According to the driver nothing happened to the barrier but the Police took his papers to their station and were intimidating him to pay some money if not they would put him behind the bars.
  original_complaintThe driver got to the Police barrier and was checked. While he was crossing the barrier, the back of his truck touched the barrier which fell on the ground. According to the driver nothing happened to the barrier but the Police took his papers to their station and were intimidating him to pay some money if not they would put him behind the bars.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBetween Yapei and Barbato
  date_of_incident2021-06-17
  ntb_type_idother
  ntb_type_otherIntimidation in order to extort money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-17
  created2021-06-17 15:49:36
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-17 15:50:42
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff speaking to one Officer was told that the driver knocked their barrier and that they were yet to receive the way forward from their in Charge. GSA staff then explained to the Officer that it wasn't an intentional act from the driver. He continued by asking the Officer if it wasn't a minor offence that could need only a cautioning or an advice. The officer promised to get back to GSA staff.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver got to the Police barrier and was checked. While he was crossing the barrier, the back of his truck touched the barrier which fell on the ground. According to the driver nothing happened to the barrier but the Police took his papers to their station and were intimidating him to pay some money if not they would put him behind the bars.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60cb5332-89bc-4ba6-9d31-d531c5bdc882
  complaint_id60cb52f0-7328-4ee6-8a1d-d47dc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver called later on to confirm his release
  resolution1
  created2021-06-17 15:50:42
  modified2021-06-17 15:50:42
  ComplaintsLocale(empty)
  TariffCode(empty)
  3
  Complaint
  id60c1f2a2-0e14-451a-8033-0e78c5bdc882
  unique_number331
  user_id(null)
  user_detailsTraoré Karim Truck: 2486 D9 09 Tel: 0270100939
  user_emailgershonewman@gmail.com
  complaintThe police stopped the driver and asked him to pay GH 50.00 even though he had all his papers on point.
  original_complaintThe police stopped the driver and asked him to pay GH 50.00 even though he had all his papers on point.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Wa
  date_of_incident2021-06-10
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-10
  created2021-06-10 13:08:18
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-10 13:10:55
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen the driver called GSA office the Officer in charge told the driver that he will call him back. By the time GSA staff called back after few minutes, the driver was released to continue his journey.
  offline0
  offline_comment
  policy0
  complaint_languageThe police stopped the driver and asked him to pay GH 50.00 even though he had all his papers on point.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60c1f33f-4978-4b8a-9d7b-0ff6c5bdc882
  complaint_id60c1f2a2-0e14-451a-8033-0e78c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released
  resolution1
  created2021-06-10 13:10:55
  modified2021-06-10 13:10:55
  ComplaintsLocale(empty)
  TariffCode(empty)
  4
  Complaint
  id60c21ca1-d790-4523-98e4-1570c5bdc882
  unique_number332
  user_id(null)
  user_detailsZone Zacharie Truck: 11 jh 4781 Tel: 0206486397
  user_emailgershonewman@gmail.com
  complaintThe Police stopped 4 truck drivers and asked them to pay GH 50.00 each, because they did not have any scale paper aside that of the port. The Police delayed the drivers for about an hour.
  original_complaintThe Police stopped 4 truck drivers and asked them to pay GH 50.00 each, because they did not have any scale paper aside that of the port. The Police delayed the drivers for about an hour.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherYapei
  date_of_incident2021-06-10
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-10
  created2021-06-10 16:07:29
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-10 16:12:05
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA office to report the matter. GSA staff was told by the police that the drivers were not having any scale paper aside that of the port. GSA staff had no other choice than to plead on behalf of the drivers.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped 4 truck drivers and asked them to pay GH 50.00 each, because they did not have any scale paper aside that of the port. The Police delayed the drivers for about an hour.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60c21db5-c484-47fc-be55-1579c5bdc882
  complaint_id60c21ca1-d790-4523-98e4-1570c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe drivers were released
  resolution1
  created2021-06-10 16:12:05
  modified2021-06-10 16:12:05
  ComplaintsLocale(empty)
  TariffCode(empty)
  5
  Complaint
  id60c1ce6e-6118-4d3f-b95a-068ac5bdc882
  unique_number330
  user_id(null)
  user_detailsDianda Abasse Truck: 4404 E1 03 Tel: 0263429477
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and asked him to pay GH 50.00 because he didn't have scale papers.
  original_complaintThe Police stopped the driver and asked him to pay GH 50.00 because he didn't have scale papers.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherFufulso Barrier
  date_of_incident2021-06-09
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-09
  created2021-06-10 10:33:50
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-10 10:52:56
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA office to report the matter. Upon speaking to the Police, GSA staff was told that aside the scale paper from the port, the driver did not have any weighing certificate. GSA staff had to plead on the driver's behalf before he could be released.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and asked him to pay GH 50.00 because he didn't have scale papers.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60c1d2e8-b370-4646-8c60-0915c5bdc882
  complaint_id60c1ce6e-6118-4d3f-b95a-068ac5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released
  resolution1
  created2021-06-10 10:52:56
  modified2021-06-10 10:52:56
  ComplaintsLocale(empty)
  TariffCode(empty)
  6
  Complaint
  id60be3fff-e54c-4f64-8c99-4be4c5bdc882
  unique_number329
  user_id(null)
  user_detailsIdrissa Soré Truck: 1955D3 03 BF Tel: 0268513492
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and insisted that he paid GH 2.00 before he could be allowed to go.
  original_complaintThe Police stopped the driver and insisted that he paid GH 2.00 before he could be allowed to go.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBetween Wurugu and Bolga
  date_of_incident2021-06-07
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-06-07
  created2021-06-07 17:49:19
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-06-07 17:50:48
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA staff to report the incident. When the Officer in questio saw the driver speaking on phone, he called the driver to come for his papers and go. The driver was thus released.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and insisted that he paid GH 2.00 before he could be allowed to go.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60be4058-d838-4ceb-94eb-4db2c5bdc882
  complaint_id60be3fff-e54c-4f64-8c99-4be4c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released
  resolution1
  created2021-06-07 17:50:48
  modified2021-06-07 17:50:48
  ComplaintsLocale(empty)
  TariffCode(empty)
  7
  Complaint
  id60b4dced-1ec0-4eb6-b2ae-ac11c5bdc882
  unique_number328
  user_id(null)
  user_detailsOuedraoho Yassia Truck: 5568 D603 Tel:0262941694
  user_emailgershonewman@gmail.com
  complaintThe police stopped the driver and asked him to pay GH 5.00 without which he could not be allowed to continue his journey.
  original_complaintThe police stopped the driver and asked him to pay GH 5.00 without which he could not be allowed to continue his journey.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Fufulso
  date_of_incident2021-05-31
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-31
  created2021-05-31 14:56:13
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-31 14:58:32
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff tried to speak to the Police but the officers refused to cooperate. After some times, GSA staff made another attempt to speak with the Police in vain. GSA staff then gave their Focal Person in the Police Service, Dr. Sasu Mensah's number to the driver. Dr. Sasu Mensah also tried to speak to his colleagues in vain. His colleagues refused to collaborate. After another attempt from the GSA staff to speak to the officers, the driver was released
  offline0
  offline_comment
  policy0
  complaint_languageThe police stopped the driver and asked him to pay GH 5.00 without which he could not be allowed to continue his journey.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60b4dd78-2058-4d97-83e0-abfdc5bdc882
  complaint_id60b4dced-1ec0-4eb6-b2ae-ac11c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter GSA staff's second attempt, the driver was released.
  resolution1
  created2021-05-31 14:58:32
  modified2021-05-31 14:58:32
  ComplaintsLocale(empty)
  TariffCode(empty)
  8
  Complaint
  id60b49d54-db20-4b20-b7c2-a116c5bdc882
  unique_number327
  user_id(null)
  user_detailsDjema Traore Tago Truck: 0728D203 Tel:
  user_emailgershonewman@gmail.com
  complaintThe Police after checking all documents and equipments (fire extinguisher, warning triangle, etc.) insisted that the driver pays GH 5.00.
  original_complaintThe Police after checking all documents and equipments (fire extinguisher, warning triangle, etc.) insisted that the driver pays GH 5.00.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Techiman
  date_of_incident2021-05-26
  ntb_type_idother
  ntb_type_otherExtortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-26
  created2021-05-31 10:24:52
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-31 10:26:05
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff asked to speak to the Police. The Officer accepted checking all documents and equipments but denied asking for money.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police after checking all documents and equipments (fire extinguisher, warning triangle, etc.) insisted that the driver pays GH 5.00.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60b49d9d-3fe8-4683-9b40-a112c5bdc882
  complaint_id60b49d54-db20-4b20-b7c2-a116c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter the intervention of GSA staff, the driver was released
  resolution1
  created2021-05-31 10:26:05
  modified2021-05-31 10:26:05
  ComplaintsLocale(empty)
  TariffCode(empty)
  9
  Complaint
  id60b49a28-e134-41e3-bbc5-9f1bc5bdc882
  unique_number326
  user_id(null)
  user_detailsSalifou Belem Tfruck: 10MH 5993 Tel:0279133464
  user_emailgershonewman@gmail.com
  complaintThe Police insisted that the driver pays GGH 10.00 even though his papers were on point.
  original_complaintThe Police insisted that the driver pays GGH 10.00 even though his papers were on point.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Wa
  date_of_incident2021-05-25
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-25
  created2021-05-31 10:11:20
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-31 10:13:00
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA staff. The latter speaking to the police was told that there is a gesture all drivers do (money). GSA staff asked the officer to know what that gesture was but could not receive any answer from the Officer. The officer then gave the phone and the papers to the driver to continue his journey.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police insisted that the driver pays GGH 10.00 even though his papers were on point.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60b49a8c-5f8c-4fc1-80ba-9f31c5bdc882
  complaint_id60b49a28-e134-41e3-bbc5-9f1bc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released after the intervention of GSA staff
  resolution1
  created2021-05-31 10:13:00
  modified2021-05-31 10:13:00
  ComplaintsLocale(empty)
  TariffCode(empty)
  10
  Complaint
  id60a6730e-4168-48b8-b7b2-4c52c5bdc882
  unique_number325
  user_id(null)
  user_detailsKoumare Abdoul Rahmane Truck 10 KP 8697 Tel: 0246495146 Truck2: 50 37 D3 03
  user_emailgershonewman@gmail.com
  complaintTwo drivers who coming from Burkina to Ghana were stopped by the police and paid GH 5.00 each. Less than 2 km after, another police officer at a barrier asked the drivers to pay another GH 5.00 without which they wouldn't be allowed to continue their journey.
  original_complaintTwo drivers who coming from Burkina to Ghana were stopped by the police and paid GH 5.00 each. Less than 2 km after, another police officer at a barrier asked the drivers to pay another GH 5.00 without which they wouldn't be allowed to continue their journey.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherNyoli (from BF to GH)
  date_of_incident2021-05-19
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-19
  created2021-05-20 16:32:46
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-20 16:46:38
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff tried to speak to the Police to no avail. Few minutes after this attempt, the police released the drivers without collecting any money from them.
  offline0
  offline_comment
  policy0
  complaint_languageTwo drivers who coming from Burkina to Ghana were stopped by the police and paid GH 5.00 each. Less than 2 km after, another police officer at a barrier asked the drivers to pay another GH 5.00 without which they wouldn't be allowed to continue their journey.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60a6764e-e1ac-4422-85a9-41dec5bdc882
  complaint_id60a6730e-4168-48b8-b7b2-4c52c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentDrivers were released
  resolution1
  created2021-05-20 16:46:38
  modified2021-05-20 16:46:38
  ComplaintsLocale(empty)
  TariffCode(empty)
  11
  Complaint
  id609ea9fe-cd10-4ae6-861c-c019c5bdc882
  unique_number324
  user_id(null)
  user_detailsOkoumassoun Guy Roland Truck: 11 JM 5255 Tel: 0261084748
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver checked his papers and realized that he was using a category C1 type of license. The Police therefore requested that the driver pay GH 100.00.
  original_complaintThe Police stopped the driver checked his papers and realized that he was using a category C1 type of license. The Police therefore requested that the driver pay GH 100.00.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherAbout 20Km to Nasia (from GH to BF)
  date_of_incident2021-05-14
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-14
  created2021-05-14 18:49:02
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-14 18:51:30
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver told GSA staff that it was with the same license that he was issued hi "laissez passer", which proved that he qualified to drive a semi trailer. But the police objected to that claiming that the license category is bellow what is required. GSA staff then called Dr. Sasu Mensah from the MTTD to seek his clarification and intervention. Few minutes after the conversation between GSA staff and D. Sasu Mensah, the driver called to confirm his release
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver checked his papers and realized that he was using a category C1 type of license. The Police therefore requested that the driver pay GH 100.00.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id609eaa92-2808-4cbe-ae66-c0bcc5bdc882
  complaint_id609ea9fe-cd10-4ae6-861c-c019c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released after the intervention of Dr. Sasu Mensah
  resolution1
  created2021-05-14 18:51:30
  modified2021-05-14 18:51:30
  ComplaintsLocale(empty)
  TariffCode(empty)
  12
  Complaint
  id60994473-056c-4e67-b465-2f26c5bdc882
  unique_number323
  user_id(null)
  user_detailsOuedraogo Yassia Truck: 5568 D6 03 Tel: 0262941694
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and asked him to pay GH 5.00
  original_complaintThe Police stopped the driver and asked him to pay GH 5.00
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherGaa, a village before Wa
  date_of_incident2021-05-10
  ntb_type_idother
  ntb_type_otherExtortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-10
  created2021-05-10 16:34:27
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-10 16:47:25
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff requested to know the name of the village where the incident took place. The driver gave the phone to a passer by who told GSA staff the name. The passer by asked GSA staff where he was speaking from and GSA staff told him. The passer by explained what GSA staff told to the Police and immediately the Police released the driver's papers.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and asked him to pay GH 5.00
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6099477d-23d0-4be8-9365-3096c5bdc882
  complaint_id60994473-056c-4e67-b465-2f26c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAs soon as the police were told where GSA staff was speaking from, they released the driver
  resolution1
  created2021-05-10 16:47:25
  modified2021-05-10 16:47:25
  ComplaintsLocale(empty)
  TariffCode(empty)
  13
  Complaint
  id6098ff18-4960-4764-b415-2340c5bdc882
  unique_number322
  user_id(null)
  user_detailsPascal Sama Truck: 11 KN 83 63
  user_emailgershonewman@gmail.com
  complaintSix (6) trucks were stop by the Police and were found not having scale papers. The drivers said that the Police were asking for money whilst the Police said the drivers were not having their scale papers. Upon a check, GSA staff realized that the drivers wee having only the scale paper from the port.
  original_complaintSix (6) trucks were stop by the Police and were found not having scale papers. The drivers said that the Police were asking for money whilst the Police said the drivers were not having their scale papers. Upon a check, GSA staff realized that the drivers wee having only the scale paper from the port.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherFew km from Wa (From GH to BF)
  date_of_incident2021-05-04
  ntb_type_idother
  ntb_type_otherPolice tried to take advantage of drivers not having scale papers
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-05-04
  created2021-05-10 11:38:32
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-05-10 11:55:32
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff speaking to the Police was told the driver s did not have their scale paper. This was confirmed by the drivers. GSA staff called Mr. Abdala from Ghana Highway Authority (GHA) who asked GSA staff to make the police return the truck.
  offline0
  offline_comment
  policy0
  complaint_languageSix (6) trucks were stop by the Police and were found not having scale papers. The drivers said that the Police were asking for money whilst the Police said the drivers were not having their scale papers. Upon a check, GSA staff realized that the drivers wee having only the scale paper from the port.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id60990314-68a4-4562-a2a8-248bc5bdc882
  complaint_id6098ff18-4960-4764-b415-2340c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe drivers did not return to the axle station but allowed to continue their journey.
  resolution1
  created2021-05-10 11:55:32
  modified2021-05-10 11:55:32
  ComplaintsLocale(empty)
  TariffCode(empty)
  14
  Complaint
  id60869c2e-0a88-4ef0-b536-bb1cc5bdc882
  unique_number321
  user_id(null)
  user_detailsTraore Karim Truck: 2490D 909 Tel: 0591594576
  user_emailgershonewman@gmail.com
  complaintThe Police asked the driver to pay GH 50.00 because he did not have all scale papers.
  original_complaintThe Police asked the driver to pay GH 50.00 because he did not have all scale papers.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_other40km from Wa (from GH to BF)
  date_of_incident2021-04-26
  ntb_type_idother
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-04-26
  created2021-04-26 12:55:42
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-04-26 13:16:15
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen GSA staff spoke with the Police, the in-charge agreed requesting for money and gave the absence of weighing certificate as a reason. GSA staff questioned the driver, who said that, due to the fact that the truck was under weight, the weigh bridge operators didn't give him a scale paper nor stamp on the on he was holding.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police asked the driver to pay GH 50.00 because he did not have all scale papers.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6086a0ff-f4ec-4ed6-bd1e-bcd1c5bdc882
  complaint_id60869c2e-0a88-4ef0-b536-bb1cc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released after about 30min
  resolution1
  created2021-04-26 13:16:15
  modified2021-04-26 13:16:15
  ComplaintsLocale(empty)
  TariffCode(empty)
  15
  Complaint
  id607410cb-3a64-4eab-afb2-a432c5bdc882
  unique_number320
  user_id(null)
  user_detailsOuangraou abdoulaye Truck: 11 Hk 6893 Tel: 0279177676 Abdoul Rachid Sawagodo Truck: 11 JN 8548
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the 2 drivers, collected their papers and asked them to pay 5 cedis each.
  original_complaintThe Police stopped the 2 drivers, collected their papers and asked them to pay 5 cedis each.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Tamale
  date_of_incident2021-04-12
  ntb_type_idother
  ntb_type_otherExtortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-04-12
  created2021-04-12 11:20:11
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-04-12 11:45:08
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe drivers called GSA staff for his intervention. For the first time the police refused to cooperate.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the 2 drivers, collected their papers and asked them to pay 5 cedis each.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id607416a4-6960-4d93-8bb2-a6d3c5bdc882
  complaint_id607410cb-3a64-4eab-afb2-a432c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew moment after the police called the drivers to come for their papers
  resolution1
  created2021-04-12 11:45:08
  modified2021-04-12 11:45:08
  ComplaintsLocale(empty)
  TariffCode(empty)
  16
  Complaint
  id607040b1-c484-4708-9b2a-6038c5bdc882
  unique_number319
  user_id(null)
  user_detailsTemtore Dieudonne Truck: 0650D1 - 03 Tel: 0572757555
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and asked him to pay GH 5.00, even though his papers were on point.
  original_complaintThe Police stopped the driver and asked him to pay GH 5.00, even though his papers were on point.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBetween Fulfuso and Buipe
  date_of_incident2021-04-03
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-04-03
  created2021-04-09 13:55:29
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-04-09 13:57:46
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver reported to GSA. GSA staff requested to speak with the Police to no avail. He then asked the driver to put the phone on loudspeaker so that the officers could hear and answer the call but the officers refused to cooperate.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and asked him to pay GH 5.00, even though his papers were on point.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6070413a-7d0c-4866-8133-61d1c5bdc882
  complaint_id607040b1-c484-4708-9b2a-6038c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after GSA staff's attempt to speak to the Police, the driver was released.
  resolution1
  created2021-04-09 13:57:46
  modified2021-04-09 13:57:46
  ComplaintsLocale(empty)
  TariffCode(empty)
  17
  Complaint
  id6062d6de-4094-4378-9cb1-95cec5bdc882
  unique_number316
  user_id(null)
  user_detailsOuedraogo Youssouf Truck: 54-65-B3-03 Tel: 0561937910
  user_emailgershonewman@gmail.com
  complaintTwo truck drivers were asked by the Police to pay GH 5.00 each without any reason.
  original_complaintTwo truck drivers were asked by the Police to pay GH 5.00 each without any reason.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Lora
  date_of_incident2021-03-30
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-03-30
  created2021-03-30 09:44:30
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-03-30 09:51:53
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateOne of the drivers called GSA staff to report the issue. GSA staff requested to speak with the Police but they all refused to cooperate.
  offline0
  offline_comment
  policy0
  complaint_languageTwo truck drivers were asked by the Police to pay GH 5.00 each without any reason.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6062d899-4f58-486d-9a69-97a1c5bdc882
  complaint_id6062d6de-4094-4378-9cb1-95cec5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAbout 5 minutes later, the drivers were released, even though the Police did not take the phone.
  resolution1
  created2021-03-30 09:51:53
  modified2021-03-30 09:51:53
  ComplaintsLocale(empty)
  TariffCode(empty)
  18
  Complaint
  id6065c92f-c57c-4796-8f4a-4429c5bdc882
  unique_number318
  user_id(null)
  user_detailsHamidou Kyelem Truck: 11 JM 6916 BF
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and requested for money and surprisingly handcuff the mate.
  original_complaintThe Police stopped the driver and requested for money and surprisingly handcuff the mate.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Wa
  date_of_incident2021-03-27
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-03-27
  created2021-04-01 15:22:55
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-04-01 15:25:42
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateAs soon as GSA staff come in and requested to speak to the Police, the mate was released from the handcuff and the papers given.
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and requested for money and surprisingly handcuff the mate.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6065c9d6-b9f0-4990-9f9c-4acfc5bdc882
  complaint_id6065c92f-c57c-4796-8f4a-4429c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released immediately
  resolution1
  created2021-04-01 15:25:42
  modified2021-04-01 15:25:42
  ComplaintsLocale(empty)
  TariffCode(empty)
  19
  Complaint
  id6065c4a8-b374-4271-9fd8-4e89c5bdc882
  unique_number317
  user_id(null)
  user_detailsTraore Karim Truck: 24 90 D 909
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped by the police and asked to GH 5.00 even though his papers were on point.
  original_complaintThe driver was stopped by the police and asked to GH 5.00 even though his papers were on point.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBamboe Police
  date_of_incident2021-03-20
  ntb_type_idother
  ntb_type_otherAttempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2021-03-20
  created2021-04-01 15:03:36
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2021-04-01 15:05:09
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff spoke with the Police who claimed they were doing the normal check, but denied asking for money.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped by the police and asked to GH 5.00 even though his papers were on point.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6065c505-28b0-41a1-a897-439fc5bdc882
  complaint_id6065c4a8-b374-4271-9fd8-4e89c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter the intervention of GSA staff, the driver was released.
  resolution1
  created2021-04-01 15:05:09
  modified2021-04-01 15:05:09
  ComplaintsLocale(empty)
  TariffCode(empty)
- currentUser(null)
- defaultLanguageEnglish
- $this->data
  Complaint(empty)
- $this->validationErrors(empty)
- Loaded Helpers
  0jqueryEngine
  1js
  2paginator
  3simpleGraph
  4htmlToolbar
  5toolbar
  6number
  7filter
  8text
  9time
  10form
  11session
  12html
====

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

default

Query Explain:

Memory

Timers

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

Request History

Session

Request

Cake Params

$_GET

Cookie

Current Route

Sql Logs

default

Query Explain:

Memory

Timers

Logs

View Variables