All resolved complaints

Showing items 361 to 380 of 387
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-037 8.4. Transport related corruption 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-039 7.6. Lack of information on procedures (or changes thereof) 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-057 7.6. Lack of information on procedures (or changes thereof) 2017-09-23 Ghana: Tema Burkina Faso Resolved
2017-09-23 		View
Complaint: Driver called after an accident to know the procedures to follow.  
NTB-000-038 7.6. Lack of information on procedures (or changes thereof) 2017-09-20 Ghana: Tamale South Burkina Faso Resolved
2017-09-20 		View
Complaint: Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.  
NTB-000-023 2.14. Other 2017-09-04 Ghana: Porko after Djama check point Ghana Resolved
2017-09-08 		View
Complaint: The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..  
Resolution status note: This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks.

Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority. 		 
NTB-000-033 8.3. Immigration requirements (Visa, travel permit) 2017-08-31 Ghana: Tema Burkina Faso Resolved
2017-08-31 		View
Complaint: Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.  
NTB-000-034 8.4. Transport related corruption 2017-08-31 Niger: Burkina Faso Resolved
2017-08-31 		View
Complaint: Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.  
NTB-000-030 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Abidjan, RCI Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
Resolution status note: BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage

Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent. 		 
NTB-000-032 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Accra Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
NTB-000-052 8.4. Transport related corruption 2017-08-11 Ghana: Accra Burkina Faso Resolved
2017-08-11 		View
Complaint: Driver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.  
NTB-000-053 8.4. Transport related corruption 2017-08-11 Ghana: Tema Burkina Faso Resolved
2017-08-11 		View
Complaint: The driver was asked to pay 5gh even though his papers were correct.  
NTB-000-051 7.6. Lack of information on procedures (or changes thereof) 2017-07-11 Ghana: Tema Burkina Faso Resolved
2017-07-11 		View
Complaint: Driver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.  
NTB-000-040 7.6. Lack of information on procedures (or changes thereof) 2017-07-10 Ghana: Abor Burkina Faso Resolved
2017-07-10 		View
Complaint: Driver called Focal point after an accident and was directed to the Assin Fosu police station to report the inciddence after being given the telephone number of the ECOWAS Brown Card secretariat.  
NTB-000-050 8.4. Transport related corruption 2017-06-11 Ghana: Paga Burkina Faso Resolved
2017-06-11 		View
Complaint: The driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.  
NTB-000-047 8.4. Transport related corruption 2017-05-11 Ghana: Komantse Burkina Faso Resolved
2017-05-11 		View
Complaint: This driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.  
NTB-000-048 8.4. Transport related corruption 2017-05-11 Ghana: Tamale South Burkina Faso Resolved
2017-05-11 		View
Complaint: Driver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct  
NTB-000-049 8.4. Transport related corruption 2017-05-11 Ghana: Abor Burkina Faso Resolved
2017-05-11 		View
Complaint: Driver was stopped at the Buipe exit and asked to pay 5gh without any reason  
NTB-000-036 7.6. Lack of information on procedures (or changes thereof) 2017-05-09 Mali: Burkina Faso Resolved
2017-05-09 		View
Complaint: Driver was stopped and required to provide weighing papers from Kumasi and Djama, otherwise to pay an amoount of money  
NTB-000-025 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-04-30 Ghana: Aflao Ghana Resolved
2017-08-05 		View
Complaint: Trucks arriving at Aflao after 10pm are not being allowed to park in the yard causing serious congestion along the main roads leading up to the border.  
Resolution status note: The opening of the Ghana/Togo Border on the 5th August 2017 for 24 hours has resolved the problem of congestion and trucks are allowed to park in the Truck Holding Bay after 10 pm. The last customs check point before Aflao which hitherto before the 5th August 2017 directive was being closed after 10 pm was also opened for the movement of trucks conveying merchandise to be parked at the Truck Holding Bay.


L'ouverture de la frontière entre le Ghana et le Togo le 5 août 2017 pour 24 heures, le problème de la congestion a été résolu et les camions sont autorisés à se garer dans la baie de Truck Holding après 22 heures. Le dernier point de contrôle des douanes avant Aflao qui, avant la directive du 5 août 2017, était fermé après 22 heures, a également été ouvert permettant aux camions transportant des marchandises à être garées à la baie de stationnement des camions. 		 
NTB-000-046 8.8. Issues related to transit 2017-04-11 Ghana: Paga Burkina Faso Resolved
2017-04-11 		View
Complaint: The driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys  
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