All resolved complaints

Showing items 361 to 380 of 393
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-044 8.4. Transport related corruption 2017-10-27 Ghana: Tamale South Burkina Faso Resolved
2017-10-27 		View
Complaint: Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.  
NTB-000-056 8.4. Transport related corruption 2017-10-26 Ghana: Tema Burkina Faso Resolved
2017-10-26 		View
Complaint: Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police  
NTB-000-026 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-10-20 Ghana: Tamale South Ghana Resolved
2017-11-02 		View
Complaint: Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  
Resolution status note: This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  
NTB-000-042 8.4. Transport related corruption 2017-10-19 Ghana: Avalavi Burkina Faso Resolved
2017-10-19 		View
Complaint: Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes  
NTB-000-041 7.6. Lack of information on procedures (or changes thereof) 2017-10-17 Ghana: Akatsi Burkina Faso Resolved
2017-10-17 		View
Complaint: Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).  
NTB-000-043 8.4. Transport related corruption 2017-10-10 Ghana: Tamale South Burkina Faso Resolved
2017-10-10 		View
Complaint: Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.  
NTB-000-037 8.4. Transport related corruption 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-039 7.6. Lack of information on procedures (or changes thereof) 2017-09-27 Ghana: Tamale South Burkina Faso Resolved
2017-09-27 		View
Complaint: Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.  
NTB-000-057 7.6. Lack of information on procedures (or changes thereof) 2017-09-23 Ghana: Tema Burkina Faso Resolved
2017-09-23 		View
Complaint: Driver called after an accident to know the procedures to follow.  
NTB-000-038 7.6. Lack of information on procedures (or changes thereof) 2017-09-20 Ghana: Tamale South Burkina Faso Resolved
2017-09-20 		View
Complaint: Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.  
NTB-000-023 2.14. Other 2017-09-04 Ghana: Porko after Djama check point Ghana Resolved
2017-09-08 		View
Complaint: The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..  
Resolution status note: This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks.

Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority. 		 
NTB-000-033 8.3. Immigration requirements (Visa, travel permit) 2017-08-31 Ghana: Tema Burkina Faso Resolved
2017-08-31 		View
Complaint: Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.  
NTB-000-034 8.4. Transport related corruption 2017-08-31 Niger: Burkina Faso Resolved
2017-08-31 		View
Complaint: Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.  
NTB-000-030 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Abidjan, RCI Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
Resolution status note: BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage

Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent. 		 
NTB-000-032 7.6. Lack of information on procedures (or changes thereof) 2017-08-29 Ghana: Accra Burkina Faso Resolved
2017-08-29 		View
Complaint: Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.  
NTB-000-052 8.4. Transport related corruption 2017-08-11 Ghana: Accra Burkina Faso Resolved
2017-08-11 		View
Complaint: Driver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.  
NTB-000-053 8.4. Transport related corruption 2017-08-11 Ghana: Tema Burkina Faso Resolved
2017-08-11 		View
Complaint: The driver was asked to pay 5gh even though his papers were correct.  
NTB-000-051 7.6. Lack of information on procedures (or changes thereof) 2017-07-11 Ghana: Tema Burkina Faso Resolved
2017-07-11 		View
Complaint: Driver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.  
NTB-000-040 7.6. Lack of information on procedures (or changes thereof) 2017-07-10 Ghana: Abor Burkina Faso Resolved
2017-07-10 		View
Complaint: Driver called Focal point after an accident and was directed to the Assin Fosu police station to report the inciddence after being given the telephone number of the ECOWAS Brown Card secretariat.  
NTB-000-050 8.4. Transport related corruption 2017-06-11 Ghana: Paga Burkina Faso Resolved
2017-06-11 		View
Complaint: The driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.  
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Borderless Alliance West Africa
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