Complaint

Complaint number
NTB-000-026  
NTB Type
8.2. Administrative (Border Operating Hours, delays at border posts, etc.)  
Complaint
Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  
Status note
This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  
Progress update note
I will urge the Ghana Police Service (our focal point person at their Head office) to advice their members in the handling of drivers along the corridor. This is because there are other countries where these landlocked countries can transit their goods from, but if they chose our country, we need to deal with them with all due respect.  
Policy or regulatory NTB
No 
Location
Ghana: Tamale - Tamale South (Check Points (Road))  
Reporting Country
Ghana  
Reporting Town
Tamale  
Date of incident
2017-10-20  
Status
Resolved  
Date of resolution
2017-11-02  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2017-10-20 11:03  
Modified
2017-11-06 12:41