Non-Tariff Barriers

Complaint

Complaint number

NTB-000-026  

NTB Type

8.2. Administrative (Border Operating Hours, delays at border posts, etc.)  

Complaint

Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  

Status note

This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  

Progress update note

I will urge the Ghana Police Service (our focal point person at their Head office) to advice their members in the handling of drivers along the corridor. This is because there are other countries where these landlocked countries can transit their goods from, but if they chose our country, we need to deal with them with all due respect.  

Policy or regulatory NTB

No 

Location

Ghana: Tamale - Tamale South (Check Points (Road))  

Reporting Country

Ghana  

Reporting Town

Tamale  

Date of incident

2017-10-20  

Status

Resolved  

Date of resolution

2017-11-02  

Product Description

 

Product Originating Country

 

Total value

0  

Date reported

2017-10-20 11:03  

Modified

2017-11-06 12:41