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Non-Tariff Barriers :: Complaints

All resolved complaints

Showing items 1 to 20 of 385
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-453 Extortion by Cutsoms 2025-01-28 Ghana: Nsutem Customs Burkina Faso Resolved
2025-01-28
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Complaint: The driver's truck broke down on 19th /1/2025 and he reported to the Nsutem Customs. The repair works were completed on the 27th/1/2025. However, when the driver went to retrieve his papers from the Customs, he was requested to pay GH 500.00.  
Resolution status note: The drive was released.  
NTB-000-451 attempt of extortion by Police 2024-12-16 Ghana: Police barrier at 35km from Aflao Burkina Faso Resolved
2024-12-16
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Complaint: The Police stopped about ten (10) trucks, checked their papers, but claimed some did not have alcohol in their first aid boxes. The Police threatened to take drivers to court should they refuse to pay money.  
Resolution status note: The drivers were released.  
NTB-000-450 Negligence of Customs Officers 2024-12-16 Ghana: Customs barrier Burkina Faso Resolved
2024-12-16
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Complaint: The Rep. of the Burkinabe drivers union reproted to GSA that the driver with phone number 0542827748 had issues with his truck, reported to the nearest Customs barrier. After finishing the repair works, he went and collected his papers and proceeded with the journey. Upon reaching the Paga border, the Customs officers there claimed not to have any reported breakdown iof the truck in their system.  
Resolution status note: The driver was released.  
NTB-000-449 8.8. Issues related to transit 2024-12-05 Ghana: Kulmasa Customs checkpoint Burkina Faso Resolved
2024-12-05
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Complaint: The truck broke down and the driver reported to Kulmasa Customs. After repair the driver went to retrieve his documents but was asked to GH 1,000.  
Resolution status note: After this explanation, the driver was released without any payment.  
NTB-000-447 Immigration Officers restricting drivers coming to pick France aurevoir cars. 2024-11-22 Ghana: Immigration Burkina Faso Resolved
2024-11-22
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Complaint: JAPTU reported to GSA that Immigration officers at Navrongo refused to allow Burkina drivers coming to pick France aurevoir car.

JAPTU tried to talk to the officers, but they refused to cooperate. JAPTU then called GSA to seek their intervention and to seek from the Immigration Head Office what requirements mut the drivers fulfil in this case.

GSA called the drivers with the intent to speak to the Immigration officers but was told that the drivers were released.
 
Resolution status note: The drivers were released.  
NTB-000-444 Delay by Wa Police 2024-10-30 Ghana: Police check at the entrance of Wa Burkina Faso Resolved
2024-10-30
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Complaint: The Police delayed the driver coming back with an empty truck because he was reluctant to submit his papers.  
Resolution status note: The drivers were released.  
NTB-000-443 8.8. Issues related to transit 2024-10-11 Ghana: Hamile Police Mali Resolved
2024-10-11
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Complaint: The Hamile Police stopped about thirteen (13) truck returning from Mali and demanded that they pay GH 5.00 each. The drivers were retained from 8am to 12 noon the time they called GSA.  
Resolution status note: The drivers were released.  
NTB-000-441 Extortion by Police 2024-10-08 Ghana: Police checkpoint at 14 km from Wa (GH- BF) Burkina Faso Resolved
2024-10-08
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Complaint: The Police stopped 2 transit trucks irrespective of the IGP's directive requesting Officers along the corridor to grant these truck free movement.  
Resolution status note: After this explanation, the Police released the drivers.  
NTB-000-440 Police extortion 2024-09-20 Ghana: Police checkpoint Burkina Faso Resolved
2024-09-20
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Complaint: The Police stopped the 3 truck and demanded that they pay GH 5.00 each.  
Resolution status note: The drivers were released.  
NTB-000-439 Police extortion 2024-09-15 Ghana: Police Check few km from Hamile Burkina Faso Resolved
2024-09-15
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Complaint: The Police stopped about 10 trucks and kept them for more than 3 hours because the drivers were unwilling to pay GH 5.00.  
Resolution status note: The Police claimed they were carrying out their routine check, but denied asking drivers for money.

GSA drew the Officers' attention on the directive issued by The IGP on ' operation clear the corridor' which required all officers along Ghana's transit corridor to desist from stopping the transit truck.

The Officers replied by saying the IGP's directive was just for trucks leaving the Ghana Ports to the landlocked countries.

GSA staff reiterated that the directive was for both legs of the journey.
 
NTB-000-438 Discriminative treatment by Police 2024-09-09 Ghana: Kumasi (Traffic light) Burkina Faso Resolved
2024-09-09
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Complaint: These 2 drivers were following an ghanaian who went through the red light. The Police pursued them, stopped the foreign trucks but allowed the Ghanaian to go.  
Resolution status note: The drivers were released on GSA's plea.  
NTB-000-436 2.10. Inadequate or unreasonable customs procedures and charges 2024-08-06 Ghana: Tema Port Burkina Faso Resolved
2024-08-06
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Complaint: The Representative of the Burkina Shippers Council reported to GSA that 2 (20fts) containers in transit have been sent on UCL by Customs, even though the Customs Administration informed that such exercise had been halted.  
Resolution status note: With GSA's intervention through their focal person at the Customs Head Quarters, the complaint was resolved.  
NTB-000-435 8.8. Issues related to transit 2024-07-10 Ghana: Bamboi Police patrol Burkina Faso Resolved
2024-07-10
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Complaint: The Police stopped the drivers and requested for money. The drivers reported to GSA. GSA staff speaking to the Police was told that the drivers refused to provide the goods papers.

After a long explanation and deliberatons the Police agreed to release the drivers.
 
Resolution status note: Drivers were released  
NTB-000-434 8.8. Issues related to transit 2024-07-08 Ghana: Police check, few km from Pong Tamale Burkina Faso Resolved
2024-07-08
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Complaint: The driver was stopped and required to provide his documents, which he did. The Police after taking the papers kept them for hours (7am to 12 noon) without telling the driver anything.  
Resolution status note: The driver was released.  
NTB-000-433 8.8. Issues related to transit 2024-06-20 Ghana: After Barbato (GH - BF) Burkina Faso Resolved
2024-06-20
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Complaint: The driver mistakenly touched the police barrier which fell. Due to language barrier the 2 parties couldn't communicate.  
Resolution status note: The driver was released.  
NTB-000-431 Police Extortion of money 2024-03-15 Ghana: Police checkpoint before Nasia (GH-BF) Burkina Faso Resolved
2024-03-15
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Complaint: The Police stopped the driver, took his papers and claimed the driver's Carte Grise and Permis International are fake. The Police later on requested driver to pay GH 100.00, amount which was reduced to GH 50.00  
Resolution status note: After this explanation, the driver was released without paying any money.  
NTB-000-427 Extortion by Customs 2023-11-30 Ghana: Nsutem Customs Checkpoint Burkina Faso Resolved
2023-11-30
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Complaint: Nsutem Customs officers stopped about forty (40) tankers and insisted that they pay GH 5.00 each. Since the drivers were not willing to pay the requested amount, the drivers' papers were seized from 6am till after 8am when the drivers reported to GSA.  
Resolution status note: The drivers were released by the intervention of GSA through their contact person at the Customs Office.  
NTB-000-425 Customs Officers demandind for money 2023-11-04 Ghana: Customs Navrongo Burkina Faso Resolved
2023-11-04
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Complaint: The driver coming from Burkina Faso was asked by Customs at Navrongo to pay money.  
Resolution status note: The driver was released  
NTB-000-424 Unnecessary delay, Police seized driver's papers for more than an hour without any reason 2023-10-31 Ghana: Sogakope Police Togo Resolved
2023-10-31
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Complaint: The Police stopped the driver and proceeded with checks on the truck and papers. They took the papers and left the driver in Sogakope town without giving any clue as to where they were going.  
Resolution status note: We are once again calling on the Police Administration to assist in the facilitation of Transit Trade in Ghana by desisting from harassing and extorting money from transit drivers.  
NTB-000-423 Police verbal and physical harassments (handcuffing of driver) 2023-10-24 Ghana: Police barrier, few km to Nasia (GH - GH) Burkina Faso Resolved
2023-10-24
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Complaint: The Police stopped the driver checked his papers and proceeded to check inside the truck. Upon finding scissors in the truck, the Police handcuffed the driver against a tree. This is because the officer claimed he suspected that the driver uses the scissors to cut indian herb.  
Resolution status note: The driver was released after GSA intervention  
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