All resolved complaints

Showing items 1 to 20 of 370
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-431 Police Extortion of money 2024-03-15 Ghana: Police checkpoint before Nasia (GH-BF) Burkina Faso Resolved
2024-03-15
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Complaint: The Police stopped the driver, took his papers and claimed the driver's Carte Grise and Permis International are fake. The Police later on requested driver to pay GH 100.00, amount which was reduced to GH 50.00  
Resolution status note: After this explanation, the driver was released without paying any money.  
NTB-000-427 Extortion by Customs 2023-11-30 Ghana: Nsutem Customs Checkpoint Burkina Faso Resolved
2023-11-30
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Complaint: Nsutem Customs officers stopped about forty (40) tankers and insisted that they pay GH 5.00 each. Since the drivers were not willing to pay the requested amount, the drivers' papers were seized from 6am till after 8am when the drivers reported to GSA.  
Resolution status note: The drivers were released by the intervention of GSA through their contact person at the Customs Office.  
NTB-000-425 Customs Officers demandind for money 2023-11-04 Ghana: Customs Navrongo Burkina Faso Resolved
2023-11-04
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Complaint: The driver coming from Burkina Faso was asked by Customs at Navrongo to pay money.  
Resolution status note: The driver was released  
NTB-000-424 Unnecessary delay, Police seized driver's papers for more than an hour without any reason 2023-10-31 Ghana: Sogakope Police Togo Resolved
2023-10-31
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Complaint: The Police stopped the driver and proceeded with checks on the truck and papers. They took the papers and left the driver in Sogakope town without giving any clue as to where they were going.  
Resolution status note: We are once again calling on the Police Administration to assist in the facilitation of Transit Trade in Ghana by desisting from harassing and extorting money from transit drivers.  
NTB-000-423 Police verbal and physical harassments (handcuffing of driver) 2023-10-24 Ghana: Police barrier, few km to Nasia (GH - GH) Burkina Faso Resolved
2023-10-24
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Complaint: The Police stopped the driver checked his papers and proceeded to check inside the truck. Upon finding scissors in the truck, the Police handcuffed the driver against a tree. This is because the officer claimed he suspected that the driver uses the scissors to cut indian herb.  
Resolution status note: The driver was released after GSA intervention  
NTB-000-421 Unnecessary delay and attempt of extortion 2023-10-19 Ghana: MTTD Kumasi (town) Burkina Faso Resolved
2023-10-19
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Complaint: Police stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.  
Resolution status note: While GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver.  
NTB-000-420 Extortion of money by Police 2023-09-24 Ghana: Pong Tamale Burkina Faso Resolved
2023-09-24
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Complaint: The Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.

 
Resolution status note: After this intervention the Police took GSA staff's number and released the driver.  
NTB-000-419 8.8. Issues related to transit 2023-09-23 Ghana: Walewale Police Burkina Faso Resolved
2023-09-23
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Complaint: The Police requested the driver to GH 5.00 without any explanation  
Resolution status note: After this interaction, the driver was released.  
NTB-000-418 Immigration Officers requesting drivers to pay GH 10.00 2023-09-13 Ghana: Immigration Techiman toll boot Burkina Faso Resolved
2023-09-13
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Complaint: Immigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.  
Resolution status note: Few minutes after this intervention, the drivers were released.  
NTB-000-417 Misunderstanding between driver and Officer 2023-07-13 Ghana: Entrance Tamale Police barrier (BF to GH) Burkina Faso Resolved
2023-07-13
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Complaint: The driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.  
Resolution status note: The driver was released few minutes after this conversation  
NTB-000-416 Unnecessary delay and attempt of extortion 2023-06-29 Ghana: Police barrier around Walwale Burkina Faso Resolved
2023-06-29
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Complaint: The driver was stopped for about 20minutes without being told what the problem was.  
Resolution status note: The driver was released instantly.  
NTB-000-415 1.1. Export subsidies 2023-06-08 Ghana: Sogakope Police (GH-TG) Burkina Faso Resolved
2023-06-08
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Complaint: These drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.  
Resolution status note: The drivers were released without paying.  
NTB-000-414 Police extortion 2023-06-02 Ghana: Exit Wa (GH - BF) Burkina Faso Resolved
2023-06-02
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Complaint: The Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.  
Resolution status note: The driver was released after GSA intervention.  
NTB-000-412 Extortion by Customs Officers 2023-05-15 Ghana: Yapei Customs barrier Burkina Faso Resolved
2023-05-15
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Complaint: The truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00.
Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
 
Resolution status note: Driver was released  
NTB-000-409 Accident 2023-03-15 Ghana: Accident at Konongo Burkina Faso Resolved
2023-03-20
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Complaint: The Head of Freight and Logistics Department called the officer in charge of the NTBs monitoring E-platform suggesting a possible broken down truck on the Kumasi road.
The Officer upon hearing this called the Rep from OTRAF for further clarification.
The Rep. from OTRAF confirmed the incident which happened at Konongo.
 
Resolution status note: The Ghana Shippers' Authority continues to follow up on the issue.  
NTB-000-408 Unnecessary delay and attempt of extortion 2023-03-11 Ghana: Sawla Axle Load Mali Resolved
2023-03-11
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Complaint: The axle load operators detained 2 Malian trucks for two days and requested for a fine of GH 300.00. The reason being change of gauge.  
Resolution status note: The drivers were released without paying.  
NTB-000-407 Unnecessary delay and attempt of extortion 2023-03-04 Ghana: Bamboi Police Burkina Faso Resolved
2023-03-04
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Complaint: The driver was unnecessarily delayed by the Police. The driver reported to GSA and when GSA staff asked to speak to the Police, the latter released the driver.  
Resolution status note: The driver was released  
NTB-000-406 1.1. Export subsidies 2023-03-04 Ghana: Subinsu Police Burkina Faso Resolved
2023-03-04
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Complaint: The Police insisted that the driver pay GH 5 without any reason  
Resolution status note: The driver was released  
NTB-000-405 Unnecessary delay and attempt of extortion 2023-03-04 Ghana: Wenchi Burkina Faso Resolved
2023-03-04
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Complaint: The Police delayed the driver so as to frustrate and make him pay money  
Resolution status note: The Police released the driver  
NTB-000-404 Unnecessary delay and attempt of extortion 2023-03-03 Ghana: Nandoli Burkina Faso Resolved
2023-03-03
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Complaint: The Police unnecessarily delayed the driver with the intention to extort money from him.  
Resolution status note: The driver was released  
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