All resolved complaints

Showing items 1 to 20 of 380
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all
Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-444 Delay by Wa Police 2024-10-30 Ghana: Police check at the entrance of Wa Burkina Faso Resolved
2024-10-30
View
Complaint: The Police delayed the driver coming back with an empty truck because he was reluctant to submit his papers.  
Resolution status note: The drivers were released.  
NTB-000-443 8.8. Issues related to transit 2024-10-11 Ghana: Hamile Police Mali Resolved
2024-10-11
View
Complaint: The Hamile Police stopped about thirteen (13) truck returning from Mali and demanded that they pay GH 5.00 each. The drivers were retained from 8am to 12 noon the time they called GSA.  
Resolution status note: The drivers were released.  
NTB-000-441 Extortion by Police 2024-10-08 Ghana: Police checkpoint at 14 km from Wa (GH- BF) Burkina Faso Resolved
2024-10-08
View
Complaint: The Police stopped 2 transit trucks irrespective of the IGP's directive requesting Officers along the corridor to grant these truck free movement.  
Resolution status note: After this explanation, the Police released the drivers.  
NTB-000-440 Police extortion 2024-09-20 Ghana: Police checkpoint Burkina Faso Resolved
2024-09-20
View
Complaint: The Police stopped the 3 truck and demanded that they pay GH 5.00 each.  
Resolution status note: The drivers were released.  
NTB-000-439 Police extortion 2024-09-15 Ghana: Police Check few km from Hamile Burkina Faso Resolved
2024-09-15
View
Complaint: The Police stopped about 10 trucks and kept them for more than 3 hours because the drivers were unwilling to pay GH 5.00.  
Resolution status note: The Police claimed they were carrying out their routine check, but denied asking drivers for money.

GSA drew the Officers' attention on the directive issued by The IGP on ' operation clear the corridor' which required all officers along Ghana's transit corridor to desist from stopping the transit truck.

The Officers replied by saying the IGP's directive was just for trucks leaving the Ghana Ports to the landlocked countries.

GSA staff reiterated that the directive was for both legs of the journey.
 
NTB-000-438 Discriminative treatment by Police 2024-09-09 Ghana: Kumasi (Traffic light) Burkina Faso Resolved
2024-09-09
View
Complaint: These 2 drivers were following an ghanaian who went through the red light. The Police pursued them, stopped the foreign trucks but allowed the Ghanaian to go.  
Resolution status note: The drivers were released on GSA's plea.  
NTB-000-436 2.10. Inadequate or unreasonable customs procedures and charges 2024-08-06 Ghana: Tema Port Burkina Faso Resolved
2024-08-06
View
Complaint: The Representative of the Burkina Shippers Council reported to GSA that 2 (20fts) containers in transit have been sent on UCL by Customs, even though the Customs Administration informed that such exercise had been halted.  
Resolution status note: With GSA's intervention through their focal person at the Customs Head Quarters, the complaint was resolved.  
NTB-000-435 8.8. Issues related to transit 2024-07-10 Ghana: Bamboi Police patrol Burkina Faso Resolved
2024-07-10
View
Complaint: The Police stopped the drivers and requested for money. The drivers reported to GSA. GSA staff speaking to the Police was told that the drivers refused to provide the goods papers.

After a long explanation and deliberatons the Police agreed to release the drivers.
 
Resolution status note: Drivers were released  
NTB-000-434 8.8. Issues related to transit 2024-07-08 Ghana: Police check, few km from Pong Tamale Burkina Faso Resolved
2024-07-08
View
Complaint: The driver was stopped and required to provide his documents, which he did. The Police after taking the papers kept them for hours (7am to 12 noon) without telling the driver anything.  
Resolution status note: The driver was released.  
NTB-000-433 8.8. Issues related to transit 2024-06-20 Ghana: After Barbato (GH - BF) Burkina Faso Resolved
2024-06-20
View
Complaint: The driver mistakenly touched the police barrier which fell. Due to language barrier the 2 parties couldn't communicate.  
Resolution status note: The driver was released.  
NTB-000-431 Police Extortion of money 2024-03-15 Ghana: Police checkpoint before Nasia (GH-BF) Burkina Faso Resolved
2024-03-15
View
Complaint: The Police stopped the driver, took his papers and claimed the driver's Carte Grise and Permis International are fake. The Police later on requested driver to pay GH 100.00, amount which was reduced to GH 50.00  
Resolution status note: After this explanation, the driver was released without paying any money.  
NTB-000-427 Extortion by Customs 2023-11-30 Ghana: Nsutem Customs Checkpoint Burkina Faso Resolved
2023-11-30
View
Complaint: Nsutem Customs officers stopped about forty (40) tankers and insisted that they pay GH 5.00 each. Since the drivers were not willing to pay the requested amount, the drivers' papers were seized from 6am till after 8am when the drivers reported to GSA.  
Resolution status note: The drivers were released by the intervention of GSA through their contact person at the Customs Office.  
NTB-000-425 Customs Officers demandind for money 2023-11-04 Ghana: Customs Navrongo Burkina Faso Resolved
2023-11-04
View
Complaint: The driver coming from Burkina Faso was asked by Customs at Navrongo to pay money.  
Resolution status note: The driver was released  
NTB-000-424 Unnecessary delay, Police seized driver's papers for more than an hour without any reason 2023-10-31 Ghana: Sogakope Police Togo Resolved
2023-10-31
View
Complaint: The Police stopped the driver and proceeded with checks on the truck and papers. They took the papers and left the driver in Sogakope town without giving any clue as to where they were going.  
Resolution status note: We are once again calling on the Police Administration to assist in the facilitation of Transit Trade in Ghana by desisting from harassing and extorting money from transit drivers.  
NTB-000-423 Police verbal and physical harassments (handcuffing of driver) 2023-10-24 Ghana: Police barrier, few km to Nasia (GH - GH) Burkina Faso Resolved
2023-10-24
View
Complaint: The Police stopped the driver checked his papers and proceeded to check inside the truck. Upon finding scissors in the truck, the Police handcuffed the driver against a tree. This is because the officer claimed he suspected that the driver uses the scissors to cut indian herb.  
Resolution status note: The driver was released after GSA intervention  
NTB-000-421 Unnecessary delay and attempt of extortion 2023-10-19 Ghana: MTTD Kumasi (town) Burkina Faso Resolved
2023-10-19
View
Complaint: Police stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.  
Resolution status note: While GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver.  
NTB-000-420 Extortion of money by Police 2023-09-24 Ghana: Pong Tamale Burkina Faso Resolved
2023-09-24
View
Complaint: The Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.

 
Resolution status note: After this intervention the Police took GSA staff's number and released the driver.  
NTB-000-419 8.8. Issues related to transit 2023-09-23 Ghana: Walewale Police Burkina Faso Resolved
2023-09-23
View
Complaint: The Police requested the driver to GH 5.00 without any explanation  
Resolution status note: After this interaction, the driver was released.  
NTB-000-418 Immigration Officers requesting drivers to pay GH 10.00 2023-09-13 Ghana: Immigration Techiman toll boot Burkina Faso Resolved
2023-09-13
View
Complaint: Immigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.  
Resolution status note: Few minutes after this intervention, the drivers were released.  
NTB-000-417 Misunderstanding between driver and Officer 2023-07-13 Ghana: Entrance Tamale Police barrier (BF to GH) Burkina Faso Resolved
2023-07-13
View
Complaint: The driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.  
Resolution status note: The driver was released few minutes after this conversation  
<< Previous 1 2 3 4 5...17 18 19