All resolved complaints

Showing items 61 to 80 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-371	Extortion of money by Police	2022-07-21	Ghana: Fulfuso police barrier	Burkina Faso	Resolved 2022-07-21	View
Complaint:	The driver got to the barrier, stopped and send the mate to take the papers to the officers. The officers took the papers and requested for GH 10. W hen the driver was told, he followed up and the officers repeated the same thing.
Resolution status note:	The driver was released
NTB-000-369	Attempt of extortion	2022-07-13	Ghana: Around Techiman	Burkina Faso	Resolved 2022-07-13	View
Complaint:	The Accident Preventive Squad took 5 truck drivers to the police station, claiming they were over speeding.
Resolution status note:	Few minutes later, the drivers called to confirm their release.
NTB-000-367	Unnecessary delay by Axle Load operator	2022-06-06	Ghana: Sawla Axle Load station	Burkina Faso	Resolved 2022-06-07	View
Complaint:	The weighbridge operator claimed the driver told him that their machine is not functioning well, because of the discrepancies in the reading. Because of this the weighbridge operator kept the driver's papers till the following day (7th June, 2022).
Resolution status note:	The driver was released
NTB-000-366	Extortion of money by the Police	2022-06-07	Ghana: Barbato	Burkina Faso	Resolved 2022-06-07	View
Complaint:	The Police claimed the driver failed to stop and asked him to give them one (1) gallon of Diesel.
Resolution status note:	The driver was released
NTB-000-365	Issues relating to Axle Load (overloading and fine payment)	2022-06-02	Ghana: Axle weight station	Burkina Faso	Resolved 2022-06-04	View
Complaint:	These trucks were declared overloaded by the Sawla weighbridge operators. However, the scale papers of the same trucks from Burkina Faso showed otherwise.
Resolution status note:	The issue was resolved and the drivers released
NTB-000-364	Misunderstanding between driver and Officer	2022-05-19	Ghana: Pualugu Police	Burkina Faso	Resolved 2022-05-19	View
Complaint:	The Police controlling traffic tried to stop driver but the latter refused.
Resolution status note:	The driver was released after GSA staff's intervention
NTB-000-363	Attempt of extortion	2022-04-27	Ghana: Police patrol btween Dawadawa and Barbato	Burkina Faso	Resolved 2022-04-27	View
Complaint:	A Police patrol car stopped the driver and asked him to pay GH 200.00 because they saw that the driver had ear puce in his ears.
Resolution status note:	Few minutes later, the driver was released
NTB-000-362	Driver failed to stop and struggled with Customs Officers	2022-04-25	Ghana: Nsutem Customs barrier	Burkina Faso	Resolved 2022-04-25	View
Complaint:	The driver failed to stop at the Customs barrier and was pursued. The Officers stopped him around Linda Dor. However, the driver refused to provide the Officer with his documents. This led to a physical confrontation between them. The Customs Officers took the driver to the nearest police station where he had been detained.
Resolution status note:	After few minutes, the Customs Officer went to the police station and the driver was released.
NTB-000-361	Attempt of extortion	2022-04-01	Ghana: Police checkpoint before Sogakope	Togo	Resolved 2022-04-01	View
Complaint:	The driver got to the barrier, presented his documents and equipments to the Police. The Police Officer removed the safety pin on the fire extinguisher and tried it, which was not necessary. He later told the driver that they will give him a ticket for him to report at a court.
Resolution status note:	Few after GSA staff intervention the driver called to confirm his release.
NTB-000-359	Attempt of extortion	2022-03-12	Ghana: Amasama	Burkina Faso	Resolved 2022-03-12	View
Complaint:	The driver's truck got broken down around 12 midnight, and he waited till the next morning to get a fitter to fix it. The driver called the fitter early morning and while they were fixing the vehicle a police officer came around and asked them to quickly fix the truck so as not to cause congestion. The vehicle was fixed and as the driver was about to leave, another police officer came on the scene and told the driver not to move the truck because he had already called a towing car to come and tow the truck. He then gave a ticket to driver to report to court. The driver called GSA staff who, speaking to the Officer was told that the driver had to pay something since the towing car has already moved.
Resolution status note:	By the intervention of both GSA staff and the focal person at the Police Head Quarters, the driver was released
NTB-000-358	8.8. Issues related to transit	2022-03-03	Ghana: A police barrier between Fulfuso and Buipe	Burkina Faso	Resolved 2022-03-03	View
Complaint:	The driver got to the barrier and was asked to GH 5.00 without any reason
Resolution status note:	The driver was released
NTB-000-357	Attempt of extortion	2022-01-22	Ghana: Police checkpoint, entrance of Techiman	Burkina Faso	Resolved 2022-01-22	View
Complaint:	The truck driver got to the police checkpoint, presented all his documents. But the police officer insisted to check his warning triangle and fire extinguisher. The driver did present the items requested and explained that his fire extinguisher was used to help a friend whose truck was about to catch fire.
Resolution status note:	The driver was immediately released.
NTB-000-356	Attempt of extortion	2021-12-23	Ghana: Kadelso police barrier	Burkina Faso	Resolved 2021-12-23	View
Complaint:	Two drivers of "France au revoir" got to the Kadelso police barrier and were asked to park. But because there was a bus which broke down right at the barrier, the drivers did not know where to park. The Police took their papers and were not telling them anything.
Resolution status note:	Few minutes after GSA staff's intervention, the drivers were released
NTB-000-355	Attempt of extortion	2021-12-20	Ghana: Exit Sonjani	Côte d'Ivoire	Resolved 2021-12-20	View
Complaint:	Police attempted to extort money from the driver on the motive that he was not wearing shoe. The Police threatened to take the driver to court.
Resolution status note:	After GSA's intervention, the driver was released
NTB-000-354	Attempt of extortion	2021-12-10	Ghana: Police at Kadelso	Burkina Faso	Resolved 2021-12-10	View
Complaint:	Nine trucks moving in convoy got to the police but were not stopped. They therefore continued their journey. Surprising to the drivers, one officer pursued them to the nearest barrier, sopped them, took their papers and returned to the previous barrier. On their arrival at the barrier, the Police told them to pay an unspecified amount if not they would process them to court.
Resolution status note:	The drivers were released
NTB-000-353	Extortion of money	2021-12-10	Ghana: Exit Techinman	Burkina Faso	Resolved 2021-12-10	View
Complaint:	Ten drivers got to the a police barrier and were asked to pay GH 5.00 each without any reason.
Resolution status note:	The drivers were released.
NTB-000-352	Extortion of money by the Police	2021-12-09	Ghana: Entrance of Techiman	Burkina Faso	Resolved 2021-12-09	View
Complaint:	Two trucks got to the barrier and the Police asked that they pay GH 5.00 each before they can continue their journey.
Resolution status note:	The drivers were released
NTB-000-351	Extortion of money	2021-12-08	Ghana: Entrance Techiman	Burkina Faso	Resolved 2021-12-08	View
Complaint:	Three (3) trucks got to the Police barrier and were asked to GH 5.00 without any explanation
Resolution status note:	The Police released the drivers
NTB-000-350	Exortion	2021-12-06	Ghana: Kumasi Customs	Burkina Faso	Resolved 2021-12-07	View
Complaint:	The driver whose truck broke down reported to the Customs office. Because the following day (Friday) was a holiday he was asked to come for his papers on Monday. On the driver's arrival at the Customs office, he was being asked to GH 500.00 before the change would be effected in the system and his papers released to him. Before going to the officer, the driver had already paid GH 100.00 to a Customs officer at a checkpoint, who in his turn directed the driver to their office.
Resolution status note:	Customs forcefully took GH 500.00 from the driver before his release
NTB-000-349	Extortion of money	2021-11-07	Ghana: Exit Techiman	Burkina Faso	Resolved 2021-11-07	View
Complaint:	The Police stopped three (3) trucks and asked the drivers to pay an unspecified amount of money.
Resolution status note:	Drivers were released

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