All resolved complaints

Showing items 381 to 387 of 387
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-025 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-04-30 Ghana: Aflao Ghana Resolved
2017-08-05 		View
Complaint: Trucks arriving at Aflao after 10pm are not being allowed to park in the yard causing serious congestion along the main roads leading up to the border.  
Resolution status note: The opening of the Ghana/Togo Border on the 5th August 2017 for 24 hours has resolved the problem of congestion and trucks are allowed to park in the Truck Holding Bay after 10 pm. The last customs check point before Aflao which hitherto before the 5th August 2017 directive was being closed after 10 pm was also opened for the movement of trucks conveying merchandise to be parked at the Truck Holding Bay.


L'ouverture de la frontière entre le Ghana et le Togo le 5 août 2017 pour 24 heures, le problème de la congestion a été résolu et les camions sont autorisés à se garer dans la baie de Truck Holding après 22 heures. Le dernier point de contrôle des douanes avant Aflao qui, avant la directive du 5 août 2017, était fermé après 22 heures, a également été ouvert permettant aux camions transportant des marchandises à être garées à la baie de stationnement des camions. 		 
NTB-000-023 2.14. Other 2017-09-04 Ghana: Porko after Djama check point Ghana Resolved
2017-09-08 		View
Complaint: The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..  
Resolution status note: This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks.

Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority. 		 
NTB-000-022 1.8. Import bans
Policy/Regulatory 		2016-11-12 Côte d'Ivoire: Noé Ghana Resolved
2017-03-02 		View
Complaint: On 12 November 2016, 25 trucks carrying iron rods imported from the Kpone Industrial Area in Tema, Ghana by an ivoireen company called “Fer Ivoire” were refused entry into Abidjan at the Noe border by the Cote d’Ivoire Customs in conformity to the new Customs directives “№ 1820 et 1822 /MPMBPE/DGD du 07 et 11 novembre 2016” .  
Resolution status note: Following Borderless Alliance intervention, the acting Director General of the Cote d’Ivoire Custom on March 2, 2017 caused to issue exceptional order No. 1354 MBPE/DGD/DRC-17 authorizing the immediate release and clearance of the 25 trucks through the Noe border into Abidjan.  
NTB-000-021 6.6. Border taxes 2016-04-19 Benin: Ahozon Benin Resolved
2016-12-13 		View
Complaint: Traders travelling through Benin have on several occasions complained about the presence of civilians along the roads popularly called “Klébés who are used by uniformed forces posing as customs officers and to extort monies from travelers (traders and drivers) along the corridors.  
Resolution status note: A directive -Arête 2015 no. 4480-C/MEFD/CAB/SGM/DGDDI ) was issued in August 2015 strictly prohibiting the use of Klebe by Customs services.

A follow-up memo was sent on 13 Dec 2016 by the Director General of Benin Customs to Directors in the service to reinforce Arête 2015 no. 4480-C/MEFD/CAB/SGM/DGDDI , with the order to circulate to all officers and the field and ensure compliance or otherwise face sanctions. 		 
NTB-000-020 2.3. Issues related to the rules of origin
Policy/Regulatory 		2016-01-19 Benin: Hillacondji Benin Resolved
2016-12-12 		View
Complaint: Traders transporting agricultural products and livestock were being required by Benin customs to produce a certificate of origin for goods transiting through Benin, which was against the ECOWAS regulations.  
Resolution status note: In a circular issued on 12 Dec 2016 (with reference to ECOWAS PROTOCOL A/P1/1/0 3 of 31 Jan 2003 by the government of Benin through Customs, a reminder was given to all Directors of Customs, Unit Heads, Heads of Security Checkpoints, Heads of Border Security, Divisional Heads, Heads of Institution and Heads of Trade and Transport Unions that the certificate of origin on agricultural products and livestock was not a requirement for transporting agricultural products and livestock.  
NTB-000-019 5.3. Export taxes
Policy/Regulatory 		2014-04-15 Benin: Port de Cotonou Benin Resolved
2016-12-22 		View
Complaint: The Benin private sector reported that Benin applies a special re-export tax at the ad valorem rate of 8% on certain products. It turns out that this designation "special re-export tax" does not appear to be in conformity with the regulations, especially since the regime code used for the goods in question is EX82.00.054, whilst the code of general procedure EX8 relates to transit. This raises the question as to whether the Special Re-export Tax is actually a Special Transit Tax.  
Resolution status note: Withdrawal of the Special Re-exportation tax (Taxe Special de re-exportation) in Dec 2016.  
NTB-000-007 2.9. Issues related to transit fees
Policy/Regulatory 		2014-02-19 Benin: Hillacondji Niger Resolved
2015-01-20 		View
Complaint: Members of the Borderless Alliance (BA) have raised the need to streamline transit processes and reduce the costs of transit in Benin. Even for ECOWAS approved products which should transit freely across the region, get into many transit issues in Benin.  
Resolution status note: The good news: As a result the continuous engagement with the Benin authorities over the periods, the Benin government, through the Customs have made revised the tax regime relative to transit and domestic trade. Reference to the new directive, Loi No 2014-24 DU 23 DECEMBRE 2014 portant loi de finances pour la gestion 2015, the statisitics tax. The document can be found on the notification page.  
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