All resolved complaints

Showing items 381 to 387 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-447	Immigration Officers restricting drivers coming to pick France aurevoir cars.	2024-11-22	Ghana: Immigration	Burkina Faso	Resolved 2024-11-22	View
Complaint:	JAPTU reported to GSA that Immigration officers at Navrongo refused to allow Burkina drivers coming to pick France aurevoir car. JAPTU tried to talk to the officers, but they refused to cooperate. JAPTU then called GSA to seek their intervention and to seek from the Immigration Head Office what requirements mut the drivers fulfil in this case. GSA called the drivers with the intent to speak to the Immigration officers but was told that the drivers were released.
Resolution status note:	The drivers were released.
NTB-000-449	8.8. Issues related to transit	2024-12-05	Ghana: Kulmasa Customs checkpoint	Burkina Faso	Resolved 2024-12-05	View
Complaint:	The truck broke down and the driver reported to Kulmasa Customs. After repair the driver went to retrieve his documents but was asked to GH 1,000.
Resolution status note:	After this explanation, the driver was released without any payment.
NTB-000-450	Negligence of Customs Officers	2024-12-16	Ghana: Customs barrier	Burkina Faso	Resolved 2024-12-16	View
Complaint:	The Rep. of the Burkinabe drivers union reproted to GSA that the driver with phone number 0542827748 had issues with his truck, reported to the nearest Customs barrier. After finishing the repair works, he went and collected his papers and proceeded with the journey. Upon reaching the Paga border, the Customs officers there claimed not to have any reported breakdown iof the truck in their system.
Resolution status note:	The driver was released.
NTB-000-451	attempt of extortion by Police	2024-12-16	Ghana: Police barrier at 35km from Aflao	Burkina Faso	Resolved 2024-12-16	View
Complaint:	The Police stopped about ten (10) trucks, checked their papers, but claimed some did not have alcohol in their first aid boxes. The Police threatened to take drivers to court should they refuse to pay money.
Resolution status note:	The drivers were released.
NTB-000-453	Extortion by Cutsoms	2025-01-28	Ghana: Nsutem Customs	Burkina Faso	Resolved 2025-01-28	View
Complaint:	The driver's truck broke down on 19th /1/2025 and he reported to the Nsutem Customs. The repair works were completed on the 27th/1/2025. However, when the driver went to retrieve his papers from the Customs, he was requested to pay GH 500.00.
Resolution status note:	The drive was released.
NTB-000-456	Police extortion	2025-04-07	Ghana: Kaleo Police Barriwer	Burkina Faso	Resolved 2025-04-07	View
Complaint:	The Police stopped 3 trucks and requested that they pay GH 5.00 each
Resolution status note:	In GSA's insistence on speaking to the Officers, the drivers were released.
NTB-000-457	Delay in container transfer from GJT to Transit Yard.	2025-04-11	Ghana: Tema Port	Burkina Faso	Resolved 2025-04-11	View
Complaint:	The shipper's container was delayed in being transferred from the Golden Jubilee Terminal to the Transit Yard. The shippers sent the container details to GSA soliciting their intervention since their Agent was ready to receive the box.
Resolution status note:	The container transferred and this was confirmed by the shipper's Agent.

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