All resolved complaints

Showing items 301 to 320 of 334
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-341 Extortion and physical harassment 2021-07-09 Ghana: Yapei Burkina Faso Resolved
2021-07-09
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Complaint: Two tanker drivers got to a police barrier at Yapei and was asked to pay GH 1.00 each, The drivers told the Police that the had kept long in Ghana therefore did not have any money on them. The police officer on duty seized their papers and later handcuffed the drivers. Two other tanker driver arrived on the scene and tried to plead for their colleagues. Unfortunately, the officer handcuffed them too.
This caused about 25 tankers to stop at the scene and help their friends, thereby causing congestion around the checkpoint.
 
Resolution status note: Due to the intervention of our focal person at the Police Head Quarters (Dr. Sasu Mensah), the drivers were released.  
NTB-000-343 8.4. Transport related corruption 2021-09-03 Ghana: Police highway patrol between Borle and Bamboi Burkina Faso Resolved
2021-09-03
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Complaint: The driver got to the barrier, gave his papers to the Police who kept them because the driver could not pay the GH5.00 requested.  
Resolution status note: Few minutes later, the driver was released  
NTB-000-344 Extortion 2021-10-11 Ghana: Tamale South Burkina Faso Resolved
2021-10-11
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Complaint: The driver coming back from Burkina with empty container was stopped by the Police and asked to pay GH 100.00 because he didn't have a fire extinguisher.  
Resolution status note: With the intervention of GSA, the driver was released without paying any money.  
NTB-000-345 Attempt of extortion 2021-10-13 Ghana: National Security Officer tried to extort money from Driver Burkina Faso Resolved
2021-10-13
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Complaint: The driver called to report the fact that one National Security Officer, manning the Mobile (weigher) Van at Techiman asked him to pay GH 1,000.00 because his truck accidentally passed on a certain cable.  
Resolution status note: GSA staff called the driver back few minutes later to follow-up on the issue but was informed of the release of the driver.  
NTB-000-346 Unnecessary delay by the Police 2021-10-20 Ghana: Exit Techiman Burkina Faso Resolved
2021-10-20
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Complaint: The driver coming back from Burkina, was stopped by the Police and asked to park. He parked for about 30 minutes and went to the officer to require for his papers. But the Police asked the driver to back to his and told him he would sleep there.  
Resolution status note: Due to GSA staff's intervention, the driver was released.  
NTB-000-347 Extortion of money 2021-11-06 Ghana: Exiot Buipe Burkina Faso Resolved
2021-11-06
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Complaint: Three trucks going to Burkina were stopped by the Police and asked to pay GH 5.00 each.  
Resolution status note: The drivers were released  
NTB-000-348 Extortion of money 2021-11-06 Ghana: A checkpoint between Tamale and Walewale Burkina Faso Resolved
2021-11-06
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Complaint: The driver was stopped by the Policeand asked to pay GH 5.00 without any explanation  
Resolution status note: The driver was released  
NTB-000-349 Extortion of money 2021-11-07 Ghana: Exit Techiman Burkina Faso Resolved
2021-11-07
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Complaint: The Police stopped three (3) trucks and asked the drivers to pay an unspecified amount of money.  
Resolution status note: Drivers were released  
NTB-000-350 Exortion 2021-12-06 Ghana: Kumasi Customs Burkina Faso Resolved
2021-12-07
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Complaint: The driver whose truck broke down reported to the Customs office. Because the following day (Friday) was a holiday he was asked to come for his papers on Monday. On the driver's arrival at the Customs office, he was being asked to GH 500.00 before the change would be effected in the system and his papers released to him. Before going to the officer, the driver had already paid GH 100.00 to a Customs officer at a checkpoint, who in his turn directed the driver to their office.  
Resolution status note: Customs forcefully took GH 500.00 from the driver before his release  
NTB-000-351 Extortion of money 2021-12-08 Ghana: Entrance Techiman Burkina Faso Resolved
2021-12-08
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Complaint: Three (3) trucks got to the Police barrier and were asked to GH 5.00 without any explanation  
Resolution status note: The Police released the drivers  
NTB-000-352 Extortion of money by the Police 2021-12-09 Ghana: Entrance of Techiman Burkina Faso Resolved
2021-12-09
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Complaint: Two trucks got to the barrier and the Police asked that they pay GH 5.00 each before they can continue their journey.  
Resolution status note: The drivers were released  
NTB-000-353 Extortion of money 2021-12-10 Ghana: Exit Techinman Burkina Faso Resolved
2021-12-10
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Complaint: Ten drivers got to the a police barrier and were asked to pay GH 5.00 each without any reason.  
Resolution status note: The drivers were released.  
NTB-000-354 Attempt of extortion 2021-12-10 Ghana: Police at Kadelso Burkina Faso Resolved
2021-12-10
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Complaint: Nine trucks moving in convoy got to the police but were not stopped. They therefore continued their journey. Surprising to the drivers, one officer pursued them to the nearest barrier, sopped them, took their papers and returned to the previous barrier. On their arrival at the barrier, the Police told them to pay an unspecified amount if not they would process them to court.  
Resolution status note: The drivers were released  
NTB-000-355 Attempt of extortion 2021-12-20 Ghana: Exit Sonjani Côte d'Ivoire Resolved
2021-12-20
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Complaint: Police attempted to extort money from the driver on the motive that he was not wearing shoe. The Police threatened to take the driver to court.  
Resolution status note: After GSA's intervention, the driver was released  
NTB-000-356 Attempt of extortion 2021-12-23 Ghana: Kadelso police barrier Burkina Faso Resolved
2021-12-23
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Complaint: Two drivers of "France au revoir" got to the Kadelso police barrier and were asked to park. But because there was a bus which broke down right at the barrier, the drivers did not know where to park. The Police took their papers and were not telling them anything.  
Resolution status note: Few minutes after GSA staff's intervention, the drivers were released  
NTB-000-357 Attempt of extortion 2022-01-22 Ghana: Police checkpoint, entrance of Techiman Burkina Faso Resolved
2022-01-22
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Complaint: The truck driver got to the police checkpoint, presented all his documents. But the police officer insisted to check his warning triangle and fire extinguisher. The driver did present the items requested and explained that his fire extinguisher was used to help a friend whose truck was about to catch fire.  
Resolution status note: The driver was immediately released.  
NTB-000-358 8.8. Issues related to transit 2022-03-03 Ghana: A police barrier between Fulfuso and Buipe Burkina Faso Resolved
2022-03-03
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Complaint: The driver got to the barrier and was asked to GH 5.00 without any reason  
Resolution status note: The driver was released  
NTB-000-359 Attempt of extortion 2022-03-12 Ghana: Amasama Burkina Faso Resolved
2022-03-12
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Complaint: The driver's truck got broken down around 12 midnight, and he waited till the next morning to get a fitter to fix it. The driver called the fitter early morning and while they were fixing the vehicle a police officer came around and asked them to quickly fix the truck so as not to cause congestion.
The vehicle was fixed and as the driver was about to leave, another police officer came on the scene and told the driver not to move the truck because he had already called a towing car to come and tow the truck. He then gave a ticket to driver to report to court. The driver called GSA staff who, speaking to the Officer was told that the driver had to pay something since the towing car has already moved.
 
Resolution status note: By the intervention of both GSA staff and the focal person at the Police Head Quarters, the driver was released  
NTB-000-361 Attempt of extortion 2022-04-01 Ghana: Police checkpoint before Sogakope Togo Resolved
2022-04-01
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Complaint: The driver got to the barrier, presented his documents and equipments to the Police. The Police Officer removed the safety pin on the fire extinguisher and tried it, which was not necessary. He later told the driver that they will give him a ticket for him to report at a court.  
Resolution status note: Few after GSA staff intervention the driver called to confirm his release.  
NTB-000-362 Driver failed to stop and struggled with Customs Officers 2022-04-25 Ghana: Nsutem Customs barrier Burkina Faso Resolved
2022-04-25
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Complaint: The driver failed to stop at the Customs barrier and was pursued. The Officers stopped him around Linda Dor. However, the driver refused to provide the Officer with his documents. This led to a physical confrontation between them. The Customs Officers took the driver to the nearest police station where he had been detained.  
Resolution status note: After few minutes, the Customs Officer went to the police station and the driver was released.  
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