All resolved complaints

Showing items 21 to 40 of 385

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-041	7.6. Lack of information on procedures (or changes thereof)	2017-10-17	Ghana: Akatsi	Burkina Faso	Resolved 2017-10-17	View
Complaint:	Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
NTB-000-042	8.4. Transport related corruption	2017-10-19	Ghana: Avalavi	Burkina Faso	Resolved 2017-10-19	View
Complaint:	Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
NTB-000-043	8.4. Transport related corruption	2017-10-10	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-10	View
Complaint:	Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
NTB-000-044	8.4. Transport related corruption	2017-10-27	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-27	View
Complaint:	Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
NTB-000-045	8.4. Transport related corruption	2017-02-11	Ghana: Tamale South	Burkina Faso	Resolved 2017-02-11	View
Complaint:	Driver called because he was kept for more than four hours at the entrance to Tamale just because the driver said he didn't have money (5gh). The police officer took his license away without any explanation
NTB-000-046	8.8. Issues related to transit	2017-04-11	Ghana: Paga	Burkina Faso	Resolved 2017-04-11	View
Complaint:	The driver called because he was asked by a customs officer to hand his papers over to the 'goro boys' whilst there was a directive which ordered a stop to the activities ofthese goro boys
NTB-000-047	8.4. Transport related corruption	2017-05-11	Ghana: Komantse	Burkina Faso	Resolved 2017-05-11	View
Complaint:	This driver was stopped and whilst parking an officer asked him to continue. As the driver left, the police later followed him and arrested him, accusing him of "fail to stop" and took the driver to the police station.
NTB-000-048	8.4. Transport related corruption	2017-05-11	Ghana: Tamale South	Burkina Faso	Resolved 2017-05-11	View
Complaint:	Driver was stopped at the entrance to Tamale and was asked to pay 5gh even though his papers were correct
NTB-000-049	8.4. Transport related corruption	2017-05-11	Ghana: Abor	Burkina Faso	Resolved 2017-05-11	View
Complaint:	Driver was stopped at the Buipe exit and asked to pay 5gh without any reason
NTB-000-050	8.4. Transport related corruption	2017-06-11	Ghana: Paga	Burkina Faso	Resolved 2017-06-11	View
Complaint:	The driver called because they were about 27 trucks stopped at the border from the previous day. They gave their papers to customs who handed them to the goro boys. The goro boys were asking the drivers to pay 10 000F CFA per truck.
NTB-000-051	7.6. Lack of information on procedures (or changes thereof)	2017-07-11	Ghana: Tema	Burkina Faso	Resolved 2017-07-11	View
Complaint:	Driver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.
NTB-000-052	8.4. Transport related corruption	2017-08-11	Ghana: Accra	Burkina Faso	Resolved 2017-08-11	View
Complaint:	Driver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
NTB-000-053	8.4. Transport related corruption	2017-08-11	Ghana: Tema	Burkina Faso	Resolved 2017-08-11	View
Complaint:	The driver was asked to pay 5gh even though his papers were correct.
NTB-000-054	8.4. Transport related corruption	2017-11-16	Ghana: Accra	Burkina Faso	Resolved 2017-11-16	View
Complaint:	Driver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
NTB-000-055	7.6. Lack of information on procedures (or changes thereof)	2017-11-20	Ghana: Tamale South	Burkina Faso	Resolved 2017-11-20	View
Complaint:	Driver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
NTB-000-056	8.4. Transport related corruption	2017-10-26	Ghana: Tema	Burkina Faso	Resolved 2017-10-26	View
Complaint:	Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
NTB-000-057	7.6. Lack of information on procedures (or changes thereof)	2017-09-23	Ghana: Tema	Burkina Faso	Resolved 2017-09-23	View
Complaint:	Driver called after an accident to know the procedures to follow.
NTB-000-058	8.4. Transport related corruption	2017-12-06	Ghana: Exit Wa	Burkina Faso	Resolved 2017-12-06	View
Complaint:	The driver was asked to pay some unspecified money even though his papers were on point:
Resolution status note:	GSA staff spoke to a certain officer Bismark who claimed the driver parked in the middle of the road whiles bringing his papers for check: GSA staff told the police that the driver would be advised on that matter: Immediately after this discussion, the driver was released:
NTB-000-059	8.4. Transport related corruption	2017-12-09	Ghana: Juaso	Burkina Faso	Resolved 2017-12-09	View
Complaint:	The driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.
Resolution status note:	After GSA staff's discussion with the police, the driver was released.
NTB-000-060	7.6. Lack of information on procedures (or changes thereof)	2017-12-12	Ghana: AT Tumu	Burkina Faso	Resolved 2017-12-13	View
Complaint:	A vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation
Resolution status note:	ON the 13th December 2017, that is the following day the driver called to confirm his release.

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