Debugger::handleError() - CORE/cake/libs/debugger.php, line 306
session_start - [internal], line ??
CakeSession::__startSession() - CORE/cake/libs/cake_session.php, line 587
CakeSession::start() - CORE/cake/libs/cake_session.php, line 219
SessionComponent::__start() - CORE/cake/libs/controller/components/session.php, line 287
SessionComponent::read() - CORE/cake/libs/controller/components/session.php, line 137
ToolbarComponent::initialize() - CORE/plugins/debug_kit/controllers/components/toolbar.php, line 116
Component::initialize() - CORE/cake/libs/controller/component.php, line 98
Controller::startupProcess() - CORE/cake/libs/controller/controller.php, line 521
Dispatcher::_invoke() - CORE/cake/dispatcher.php, line 187
Dispatcher::dispatch() - CORE/cake/dispatcher.php, line 171
[main] - APP/webroot/index.php, line 83
7.6. Lack of information on procedures (or changes thereof)
Complaint
Driver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
Progress update note
Focal point spoke to the police and explained to him that the driver does not speak english therefore he can channel his message through him for the driver if there is any problem with the driver's papers. The police said they were checking the papers and that as soon as they're done they will allow the driver to continue his journey.
Driver called after few minutes to confirm his release. No money was paid.
Policy or regulatory NTB
No
Location
Ghana: Tamale - Tamale South (Check Points (Road))
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'utf8_general_ci';
1
1
1
SHOW FULL COLUMNS FROM `acos`
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1
maybe slow
SHOW FULL COLUMNS FROM `aros_acos`
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maybe slow
SHOW FULL COLUMNS FROM `complaints`
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35
1
SHOW FULL COLUMNS FROM `users`
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23
1
SHOW FULL COLUMNS FROM `countries`
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maybe slow
SHOW FULL COLUMNS FROM `focal_points`
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maybe slow
SHOW FULL COLUMNS FROM `regions`
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maybe slow
SHOW FULL COLUMNS FROM `complaints_regions`
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1
maybe slow
SHOW FULL COLUMNS FROM `regions_users`
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maybe slow
SHOW FULL COLUMNS FROM `focal_points_regions`
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1
maybe slow
SHOW FULL COLUMNS FROM `focal_points_users`
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1
maybe slow
SHOW FULL COLUMNS FROM `complaints_focal_points`
3
3
1
maybe slow
SHOW FULL COLUMNS FROM `towns`
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3
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maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'latin1_swedish_ci';
1
1
1
SHOW FULL COLUMNS FROM `sectors`
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2
0
SHOW FULL COLUMNS FROM `sectors_locales`
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1
maybe slow
SHOW FULL COLUMNS FROM `roles`
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maybe slow
SHOW FULL COLUMNS FROM `comments`
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1
maybe slow
SHOW FULL COLUMNS FROM `attachments`
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1
maybe slow
SHOW FULL COLUMNS FROM `location_types`
4
4
1
maybe slow
SHOW FULL COLUMNS FROM `locations`
4
4
0
SHOW FULL COLUMNS FROM `location_types_locales`
4
4
1
maybe slow
SHOW FULL COLUMNS FROM `ntb_types`
10
10
1
maybe slow
SHOW FULL COLUMNS FROM `ntb_types_locales`
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0
SHOW FULL COLUMNS FROM `statuses`
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SHOW FULL COLUMNS FROM `statuses_locales`
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0
SHOW FULL COLUMNS FROM `ntm_codes`
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5
0
SHOW FULL COLUMNS FROM `complaints_locales`
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4
0
SHOW FULL COLUMNS FROM `sms`
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13
0
SHOW FULL COLUMNS FROM `tariff_codes`
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SHOW FULL COLUMNS FROM `complaints_tariff_codes`
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SHOW FULL COLUMNS FROM `tariff_codes_locales`
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SHOW FULL COLUMNS FROM `emails`
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SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `User`.`id`, `User`.`email`, `User`.`email_authenticated`, `User`.`email_token`, `User`.`email_token_expires`, `User`.`passwd`, `User`.`password_token`, `User`.`first_name`, `User`.`last_name`, `User`.`gender`, `User`.`country_id`, `User`.`telephone_number`, `User`.`cellphone_number`, `User`.`fax_number`, `User`.`sector_id`, `User`.`sector_other`, `User`.`locale`, `User`.`active`, `User`.`role_id`, `User`.`login_count`, `User`.`last_login`, `User`.`created`, `User`.`modified`, (concat(`User`.`first_name`, " ", `User`.`last_name`)) AS `User__name`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `Town`.`id`, `Town`.`country_id`, `Town`.`name`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Currency`.`id`, `Currency`.`name`, `Currency`.`short_name`, `Currency`.`fre_name`, `Currency`.`fre_short_name`, `Currency`.`por_name`, `Currency`.`por_short_name`, `Currency`.`currency`, `Currency`.`member`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `OriginatingCountry`.`id`, `OriginatingCountry`.`name`, `OriginatingCountry`.`short_name`, `OriginatingCountry`.`fre_name`, `OriginatingCountry`.`fre_short_name`, `OriginatingCountry`.`por_name`, `OriginatingCountry`.`por_short_name`, `OriginatingCountry`.`currency`, `OriginatingCountry`.`member`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `users` AS `User` ON (`Complaint`.`user_id` = `User`.`id`) LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `towns` AS `Town` ON (`Complaint`.`town_id` = `Town`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `countries` AS `Currency` ON (`Complaint`.`currency_id` = `Currency`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `countries` AS `OriginatingCountry` ON (`Complaint`.`country_origin_id` = `OriginatingCountry`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Complaint`.`id` = '5a817c99-86ac-4dcf-99b4-6c8fc0a80304' ORDER BY `Complaint`.`modified` DESC LIMIT 1
1
1
1
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member` FROM `countries` AS `Country` WHERE `Country`.`id` = 'GH'
1
1
0
SELECT `Town`.`id`, `Town`.`country_id`, `Town`.`name` FROM `towns` AS `Town` WHERE `Town`.`id` = 'f0caa67e-3a90-11e4-931c-000c292ff614'
1
1
0
SELECT `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member` FROM `countries` AS `ReportingCountry` WHERE `ReportingCountry`.`id` = 'BF'
1
1
0
SELECT `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id` FROM `locations` AS `Location` WHERE `Location`.`id` = '54731103-b688-4036-ae53-5064c5bdc882'
1
1
0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`id` = 'd6836d2c-a31d-11e0-af43-000c292ff614'
1
1
0
SELECT `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box` FROM `location_types` AS `LocationType` WHERE `LocationType`.`id` = '4ca358ef-d3a4-4128-a5ba-1c4dc0a80305'
1
1
0
SELECT `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable` FROM `statuses` AS `Status` WHERE `Status`.`id` = '4cc5a0e4-33ec-4f36-a85c-4278c0a80305'
1
1
0
SELECT `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `comments` AS `ResolutionComment` WHERE `ResolutionComment`.`complaint_id` = '5a817c99-86ac-4dcf-99b4-6c8fc0a80304' AND `ResolutionComment`.`resolution` = 1
0
0
0
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` = ('5a817c99-86ac-4dcf-99b4-6c8fc0a80304')
0
0
0
SELECT `Comment`.`id`, `Comment`.`complaint_id`, `Comment`.`user_id`, `Comment`.`comment`, `Comment`.`resolution`, `Comment`.`created`, `Comment`.`modified` FROM `comments` AS `Comment` WHERE `Comment`.`resolution` = 0 AND `Comment`.`complaint_id` = ('5a817c99-86ac-4dcf-99b4-6c8fc0a80304')
0
0
0
SELECT `Sms`.`id`, `Sms`.`number`, `Sms`.`user_id`, `Sms`.`complaint_id`, `Sms`.`message`, `Sms`.`incoming`, `Sms`.`read`, `Sms`.`response`, `Sms`.`language`, `Sms`.`parent_id`, `Sms`.`thread_closed`, `Sms`.`created`, `Sms`.`modified` FROM `sms` AS `Sms` WHERE `Sms`.`parent_id` IS NULL AND `Sms`.`complaint_id` = ('5a817c99-86ac-4dcf-99b4-6c8fc0a80304')
0
0
0
SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`class` = 'Complaint' AND `Attachment`.`foreign_key` = ('5a817c99-86ac-4dcf-99b4-6c8fc0a80304')
0
0
0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` = '5a817c99-86ac-4dcf-99b4-6c8fc0a80304' AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)
0
0
0
SELECT `Region`.`id`, `Region`.`name`, `ComplaintsRegion`.`id`, `ComplaintsRegion`.`complaint_id`, `ComplaintsRegion`.`region_id` FROM `regions` AS `Region` JOIN `complaints_regions` AS `ComplaintsRegion` ON (`ComplaintsRegion`.`complaint_id` = '5a817c99-86ac-4dcf-99b4-6c8fc0a80304' AND `ComplaintsRegion`.`region_id` = `Region`.`id`)
0
0
0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id`, `FocalPoint`.`national_address`, `FocalPoint`.`national_contact_number`, `FocalPoint`.`national_email_address`, `FocalPoint`.`private_address`, `FocalPoint`.`private_contact_number`, `FocalPoint`.`private_email_address`, `ComplaintsFocalPoint`.`id`, `ComplaintsFocalPoint`.`complaint_id`, `ComplaintsFocalPoint`.`focal_point_id` FROM `focal_points` AS `FocalPoint` JOIN `complaints_focal_points` AS `ComplaintsFocalPoint` ON (`ComplaintsFocalPoint`.`complaint_id` = '5a817c99-86ac-4dcf-99b4-6c8fc0a80304' AND `ComplaintsFocalPoint`.`focal_point_id` = `FocalPoint`.`id`)
0
0
0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC
77
77
0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC
7
7
0
Query Explain:
Click an "Explain" link above, to see the query explanation.
complaintDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
original_complaintDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
progress_updateFocal point spoke to the police and explained to him that the driver does not speak english therefore he can channel his message through him for the driver if there is any problem with the driver's papers. The police said they were checking the papers and that as soon as they're done they will allow the driver to continue his journey.
Driver called after few minutes to confirm his release. No money was paid.
offline0
offline_comment
policy0
complaint_languageDriver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.
Debugger::handleError() - CORE/cake/libs/debugger.php, line 306
[main] - [internal], line ??
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