Non-Tariff Barriers :: Complaints

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-421	Unnecessary delay and attempt of extortion	2023-10-19	Ghana: MTTD Kumasi (town)	Burkina Faso	Resolved 2023-10-19	View
Complaint:	Police stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.
Resolution status note:	While GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver.
NTB-000-420	Extortion of money by Police	2023-09-24	Ghana: Pong Tamale	Burkina Faso	Resolved 2023-09-24	View
Complaint:	The Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
Resolution status note:	After this intervention the Police took GSA staff's number and released the driver.
NTB-000-419	8.8. Issues related to transit	2023-09-23	Ghana: Walewale Police	Burkina Faso	Resolved 2023-09-23	View
Complaint:	The Police requested the driver to GH 5.00 without any explanation
Resolution status note:	After this interaction, the driver was released.
NTB-000-418	Immigration Officers requesting drivers to pay GH 10.00	2023-09-13	Ghana: Immigration Techiman toll boot	Burkina Faso	Resolved 2023-09-13	View
Complaint:	Immigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.
Resolution status note:	Few minutes after this intervention, the drivers were released.
NTB-000-417	Misunderstanding between driver and Officer	2023-07-13	Ghana: Entrance Tamale Police barrier (BF to GH)	Burkina Faso	Resolved 2023-07-13	View
Complaint:	The driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.
Resolution status note:	The driver was released few minutes after this conversation
NTB-000-416	Unnecessary delay and attempt of extortion	2023-06-29	Ghana: Police barrier around Walwale	Burkina Faso	Resolved 2023-06-29	View
Complaint:	The driver was stopped for about 20minutes without being told what the problem was.
Resolution status note:	The driver was released instantly.
NTB-000-415	1.1. Export subsidies	2023-06-08	Ghana: Sogakope Police (GH-TG)	Burkina Faso	Resolved 2023-06-08	View
Complaint:	These drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.
Resolution status note:	The drivers were released without paying.
NTB-000-414	Police extortion	2023-06-02	Ghana: Exit Wa (GH - BF)	Burkina Faso	Resolved 2023-06-02	View
Complaint:	The Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.
Resolution status note:	The driver was released after GSA intervention.
NTB-000-412	Extortion by Customs Officers	2023-05-15	Ghana: Yapei Customs barrier	Burkina Faso	Resolved 2023-05-15	View
Complaint:	The truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00. Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
Resolution status note:	Driver was released
NTB-000-409	Accident	2023-03-15	Ghana: Accident at Konongo	Burkina Faso	Resolved 2023-03-20	View
Complaint:	The Head of Freight and Logistics Department called the officer in charge of the NTBs monitoring E-platform suggesting a possible broken down truck on the Kumasi road. The Officer upon hearing this called the Rep from OTRAF for further clarification. The Rep. from OTRAF confirmed the incident which happened at Konongo.
Resolution status note:	The Ghana Shippers' Authority continues to follow up on the issue.
NTB-000-408	Unnecessary delay and attempt of extortion	2023-03-11	Ghana: Sawla Axle Load	Mali	Resolved 2023-03-11	View
Complaint:	The axle load operators detained 2 Malian trucks for two days and requested for a fine of GH 300.00. The reason being change of gauge.
Resolution status note:	The drivers were released without paying.
NTB-000-407	Unnecessary delay and attempt of extortion	2023-03-04	Ghana: Bamboi Police	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The driver was unnecessarily delayed by the Police. The driver reported to GSA and when GSA staff asked to speak to the Police, the latter released the driver.
Resolution status note:	The driver was released
NTB-000-406	1.1. Export subsidies	2023-03-04	Ghana: Subinsu Police	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The Police insisted that the driver pay GH 5 without any reason
Resolution status note:	The driver was released
NTB-000-405	Unnecessary delay and attempt of extortion	2023-03-04	Ghana: Wenchi	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The Police delayed the driver so as to frustrate and make him pay money
Resolution status note:	The Police released the driver
NTB-000-404	Unnecessary delay and attempt of extortion	2023-03-03	Ghana: Nandoli	Burkina Faso	Resolved 2023-03-03	View
Complaint:	The Police unnecessarily delayed the driver with the intention to extort money from him.
Resolution status note:	The driver was released
NTB-000-403	Extortion by Police	2023-03-03	Ghana: Before Techiman	Burkina Faso	Resolved 2023-03-03	View
Complaint:	Police asked the driver to pay unspecified amount of money.
Resolution status note:	The Police released the diver
NTB-000-402	Etortion by Police	2023-03-02	Ghana: Nasia	Burkina Faso	Resolved 2023-03-02	View
Complaint:	The Police insisted that driver pay GH 5 without any explanation
Resolution status note:	The driver was released
NTB-000-401	Attempt of extortion by the Police	2023-03-02	Ghana: Between Paga and Navrongo (BF-GH)	Burkina Faso	Resolved 2023-03-02	View
Complaint:	The Police stopped the driver and requested for GH 10. The driver told them he did not have any ùoney therefore they delayed him
Resolution status note:	The driver was released
NTB-000-399	Extortion by Police	2023-02-02	Ghana: Bamboi Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police asked the diver to GH 40.00 because he had some of the goods tied at the back of the truck.
Resolution status note:	The driver was released
NTB-000-398	Etortion by Police	2023-02-02	Ghana: Subinso Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police stopped Five (5) trucks and insisted that they paid GH 5.00 each without any reason.
Resolution status note:	The drivers were released

History
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Request History
4 previous requests available
====
Session
+ –
Session
- Config
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====
Request
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Request

Cake Params
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$_GET
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Cookie

To view Cookies, add CookieComponent to Controller

Current Route
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====

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Sql Logs

default

Query	Affected	Num. rows
SELECT COUNT(*) AS `count` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0	1	1
SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0 ORDER BY `Complaint`.`unique_number` desc LIMIT 20, 20	20	20
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` IN ('653137b3-9d30-4aee-85d3-4f23c5bdc882', '6513e3bb-d770-4a01-bb73-1fedc5bdc882', '6513e03b-b094-4e31-ae24-0823c5bdc882', '6501cb0c-bcd0-43bd-91ee-cd23c5bdc882', '64afe97b-d8bc-4e77-b2d3-aac2c5bdc882', '649d4c9a-df18-4f26-9514-110ec5bdc882', '6482e512-1974-466d-a163-a3dcc5bdc882', '647da65a-6940-4d30-8416-ac67c5bdc882', '6462052a-fc24-4164-8761-cfe3c5bdc882', '64188422-334c-4cb0-9edd-46c9c5bdc882', '640f17a2-f8b0-4d6a-8557-1d82c5bdc882', '64070325-6a54-4d80-a98d-04b2c5bdc882', '6407019c-4658-43d4-ae4a-8fddc5bdc882', '64070054-2518-47ef-8430-3f21c5bdc882', '6406fed6-84e8-41d2-92a6-1d2fc5bdc882', '6406fd6b-2944-4cc4-bfbd-1d39c5bdc882', '6406fba4-3924-4f9a-855d-3f1fc5bdc882', '6406fa61-b8c8-4a9b-b108-04b2c5bdc882', '63db80e5-9fd0-4dad-998f-4263c5bdc882', '63db7eae-fc28-4229-ac9e-44d6c5bdc882')	0	0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` IN ('653137b3-9d30-4aee-85d3-4f23c5bdc882', '6513e3bb-d770-4a01-bb73-1fedc5bdc882', '6513e03b-b094-4e31-ae24-0823c5bdc882', '6501cb0c-bcd0-43bd-91ee-cd23c5bdc882', '64afe97b-d8bc-4e77-b2d3-aac2c5bdc882', '649d4c9a-df18-4f26-9514-110ec5bdc882', '6482e512-1974-466d-a163-a3dcc5bdc882', '647da65a-6940-4d30-8416-ac67c5bdc882', '6462052a-fc24-4164-8761-cfe3c5bdc882', '64188422-334c-4cb0-9edd-46c9c5bdc882', '640f17a2-f8b0-4d6a-8557-1d82c5bdc882', '64070325-6a54-4d80-a98d-04b2c5bdc882', '6407019c-4658-43d4-ae4a-8fddc5bdc882', '64070054-2518-47ef-8430-3f21c5bdc882', '6406fed6-84e8-41d2-92a6-1d2fc5bdc882', '6406fd6b-2944-4cc4-bfbd-1d39c5bdc882', '6406fba4-3924-4f9a-855d-3f1fc5bdc882', '6406fa61-b8c8-4a9b-b108-04b2c5bdc882', '63db80e5-9fd0-4dad-998f-4263c5bdc882', '63db7eae-fc28-4229-ac9e-44d6c5bdc882') AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)	0	0
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `countries` AS `Country` LEFT JOIN `focal_points` AS `FocalPoint` ON (`FocalPoint`.`country_id` = `Country`.`id`) WHERE `Country`.`member` = 1 ORDER BY `name` ASC	15	15
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BJ'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da7b-3aac-4895-879c-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BF'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa29-b610-4f6a-bb28-0612c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CV'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CI'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da84-7460-4ef7-9eb6-39fac0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GM'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GH'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da69-13d8-49d0-ad22-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GN'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GW'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'LR'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'ML'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NE'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NG'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da8c-b374-4d89-96a0-39f9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SN'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa08-f9f0-4b67-9e2d-0545c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SL'	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'TG'	1	1
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da95-21e4-4eff-8899-39f8c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1
SELECT `Region`.`id`, `Region`.`name` FROM `regions` AS `Region` WHERE 1 = 1	2	2
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC	77	77
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 ORDER BY `Status`.`order` ASC	5	5
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC	7	7

Query Explain:

Click an "Explain" link above, to see the query explanation.

====

Timer

+ –

Memory

Peak Memory Use 17.23 MB

Message	Memory use
Component initialization	10.19 MB
Controller action start	10.25 MB
Controller render start	11.67 MB
View render complete	13.52 MB

Timers

Total Request Time: 404 (ms)

Message	Time in ms	Graph
Core Processing (Derived)	118.88
Component initialization and startup	3.18
Controller action	64.03
» Complaint->find()	5.33
» Complaint->find() #2	23.76
» Country->find()	6.33
» Region->find()	0.30
» NtbType->find()	7.01
» NtbType->find() #2	7.17
» Status->find()	0.56
» Status->find() #2	0.35
Render Controller Action	102.39
» Rendering View	99.63
» » Rendering APP/views/complaints/index.ctp	80.70
» » » Rendering CORE/plugins/octoplus/views/elements/paging.ctp	5.22
» » Rendering APP/views/layouts/default.ctp	18.60
» » » Rendering APP/views/elements/dock_menu.ctp	0.33
» » » Rendering APP/views/elements/ntbbanner.ctp	7.89
» » » » Rendering APP/views/elements/login_banner.ctp	5.28
» » » » » Rendering APP/views/elements/login.ctp	4.88
» » » Rendering APP/views/elements/ntbmenu.ctp	8.55
» » » Rendering APP/views/elements/ntbfooter.ctp	0.10

====

Log
+ –

Logs

====
Variables
+ –
View Variables
- localeeng
- countries
  ECOWAS
  BJBenin
  BFBurkina Faso
  CICôte d'Ivoire
  GHGhana
  NGNigeria
  SNSenegal
  TGTogo
- ntbTypes
  Category 1. Government participation in trade & restrictive practices tolerated by governments
  4e09b8bd-a198-4b79-a9e5-103ec0a803051.1. Export subsidies
  4e09b8d1-1fec-47ef-920c-0f53c0a803051.2. Government monopoly in export/import
  4e0c68dc-5dcc-48dd-b6f3-6f9ac0a803051.3. State subsidies, procurement, trading, state ownership
  d67edb0e-a31d-11e0-af43-000c292ff6141.4. Preference given to domestic bidders/suppliers
  d67f1ce0-a31d-11e0-af43-000c292ff6141.5. Requirement for counter trade
  d67f2f64-a31d-11e0-af43-000c292ff6141.6. Domestic assistance programmes for companies
  d67f409e-a31d-11e0-af43-000c292ff6141.7. Discriminatory or flawed government procurement policies
  d67f5336-a31d-11e0-af43-000c292ff6141.8. Import bans
  d67f645c-a31d-11e0-af43-000c292ff6141.9. Determination of eligibility of an exporting country by the importing country
  d67f765e-a31d-11e0-af43-000c292ff6141.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country
  d67f886a-a31d-11e0-af43-000c292ff6141.11. Occupational safety and health regulation
  d67f9ac6-a31d-11e0-af43-000c292ff6141.12. Multiplicity and Controls of Foreign exchange market
  d67faca0-a31d-11e0-af43-000c292ff6141.13. "Buy national" policy
  d67fbe7a-a31d-11e0-af43-000c292ff6141.14. Lack of coordination between government institutions
  d67fcfd2-a31d-11e0-af43-000c292ff6141.15. Other
  Category 2. Customs and administrative entry procedures
  d67fe0da-a31d-11e0-af43-000c292ff6142.1. Government imposing antidumping duties
  d67ff28c-a31d-11e0-af43-000c292ff6142.2. Arbitrary customs classification
  d6800362-a31d-11e0-af43-000c292ff6142.3. Issues related to the rules of origin
  d68015a0-a31d-11e0-af43-000c292ff6142.4. Import licensing
  d6802680-a31d-11e0-af43-000c292ff6142.5. Decreed customs surcharges
  d6803846-a31d-11e0-af43-000c292ff6142.6. Additional taxes and other charges
  d6804962-a31d-11e0-af43-000c292ff6142.7. International taxes and charges levied on imports and other tariff measures
  d6805b28-a31d-11e0-af43-000c292ff6142.8. Lengthy and costly customs clearance procedures
  d6806c12-a31d-11e0-af43-000c292ff6142.9. Issues related to transit fees
  d6807ed2-a31d-11e0-af43-000c292ff6142.10. Inadequate or unreasonable customs procedures and charges
  d6808fee-a31d-11e0-af43-000c292ff6142.11. Lack of control in Customs infrastructure
  d680a0c4-a31d-11e0-af43-000c292ff6142.12. Lack of capacity of Customs officers
  d680b2d0-a31d-11e0-af43-000c292ff6142.13. Issues related to Pre-Shipment Inspections
  d680c3e2-a31d-11e0-af43-000c292ff6142.14. Other
  4d480568-810c-43b9-8f97-7ce442c5ea45Category 3. Technical barriers to trade (TBT)
  4d480586-bc1c-4f01-b5e3-2e1442c5ea45Category 4. Sanitary & phyto-sanitary (SPS) measures
  Category 5. Specific limitations
  d681956a-a31d-11e0-af43-000c292ff6145.1. Quantitative restrictions
  d681a65e-a31d-11e0-af43-000c292ff6145.2. Exchange controls
  d681b82e-a31d-11e0-af43-000c292ff6145.3. Export taxes
  d681c922-a31d-11e0-af43-000c292ff6145.4. Quotas
  d681da02-a31d-11e0-af43-000c292ff6145.5. Import licensing requirements
  d681ec2c-a31d-11e0-af43-000c292ff6145.6. Proportion restrictions of foreign to domestic goods (local content requirement)
  d681fd3e-a31d-11e0-af43-000c292ff6145.7. Minimum import price limits
  d6820f18-a31d-11e0-af43-000c292ff6145.8. Embargoes
  d682205c-a31d-11e0-af43-000c292ff6145.9. Non-automatic licensing
  d6823254-a31d-11e0-af43-000c292ff6145.10. Prohibitions
  d68243c0-a31d-11e0-af43-000c292ff6145.11. Quantitative safeguard measures
  d68255d6-a31d-11e0-af43-000c292ff6145.12. Export restraint arrangements
  d68266fc-a31d-11e0-af43-000c292ff6145.13. Other quantity control measures
  d682785e-a31d-11e0-af43-000c292ff6145.14. Restrictive licenses
  d6828a60-a31d-11e0-af43-000c292ff6145.15. Other
  Category 6. Charges on imports
  d6829b5e-a31d-11e0-af43-000c292ff6146.1. Prior import deposits and subsidies
  d682ad1a-a31d-11e0-af43-000c292ff6146.2. Administrative fees
  d682be86-a31d-11e0-af43-000c292ff6146.3. Special supplementary duties
  d682d088-a31d-11e0-af43-000c292ff6146.4. Import credit discriminations
  d682e1cc-a31d-11e0-af43-000c292ff6146.5. Variable levies
  d682f3a6-a31d-11e0-af43-000c292ff6146.6. Border taxes
  d68304c2-a31d-11e0-af43-000c292ff6146.7. Other
  Category 7. Other procedural problems
  d683170a-a31d-11e0-af43-000c292ff6147.1. Arbitrariness
  d68327ea-a31d-11e0-af43-000c292ff6147.2. Discrimination
  d68338b6-a31d-11e0-af43-000c292ff6147.3. Corruption
  d6834a68-a31d-11e0-af43-000c292ff6147.4. Costly procedures
  d6835b66-a31d-11e0-af43-000c292ff6147.5. Lengthy procedures
  d6836d2c-a31d-11e0-af43-000c292ff6147.6. Lack of information on procedures (or changes thereof)
  d6837e48-a31d-11e0-af43-000c292ff6147.7. Complex variety of documentation required
  d683902c-a31d-11e0-af43-000c292ff6147.8. Consular and Immigration Issues
  d683a134-a31d-11e0-af43-000c292ff6147.9. Inadequate trade related infrastructure
  d683c1aa-a31d-11e0-af43-000c292ff6147.10. Other
  Category 8. Transport, Clearing and Forwarding
  134ae3f8-9813-11e1-be2a-00e08128b0718.1. Government Policy and regulations
  13746138-9813-11e1-be2a-00e08128b0718.2. Administrative (Border Operating Hours, delays at border posts, etc.)
  139dea58-9813-11e1-be2a-00e08128b0718.3. Immigration requirements (Visa, travel permit)
  13c9ccfe-9813-11e1-be2a-00e08128b0718.4. Transport related corruption
  13f328f6-9813-11e1-be2a-00e08128b0718.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)
  141e6da4-9813-11e1-be2a-00e08128b0718.6. Vehicle standards
  d683b2f0-a31d-11e0-af43-000c292ff6148.7. Costly Road user charges /fees
  3746f9d4-98f6-11e1-be2a-00e08128b0718.8. Issues related to transit
  otherOther
  policyPolicy or Regulatory NTB
  notPolicyNot a policy or regulatory NTB
- statuses
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- regions
  08391dd0-3d26-11e4-916c-0800200c9a66ECOWAS
  08391dd0-3d26-11e4-916c-0800201c9a66UEMOA
- allStatuses
  4cc5a0be-045c-4434-a342-43b5c0a80305New (Not reviewed)
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  4cc5a0f0-4218-4545-8158-4343c0a80305Rejected
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- complaints
  0
  Complaint
  id653137b3-9d30-4aee-85d3-4f23c5bdc882
  unique_number421
  user_id(null)
  user_detailsOuedraogo Issa 1048 E203 Tel: 0595034888
  user_emailgershonewman@gmail.com
  complaintPolice stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.
  original_complaintPolice stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherMTTD Kumasi (town)
  date_of_incident2023-10-19
  ntb_type_idother
  ntb_type_otherUnnecessary delay and attempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-10-19
  created2023-10-19 16:05:39
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-10-19 16:05:39
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languagePolice stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id653137b3-d4a8-42a5-a283-4f23c5bdc882
  complaint_id653137b3-9d30-4aee-85d3-4f23c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentWhile GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver.
  resolution1
  created2023-10-19 16:05:39
  modified2023-10-19 16:05:39
  ComplaintsLocale(empty)
  TariffCode(empty)
  1
  Complaint
  id6513e3bb-d770-4a01-bb73-1fedc5bdc882
  unique_number420
  user_id(null)
  user_detailsIdrisa Ouédraogo Truck: 11 KL 8838 Tel: 0262276778
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
  original_complaintThe Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherPong Tamale
  date_of_incident2023-09-24
  ntb_type_idother
  ntb_type_otherExtortion of money by Police
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-09-24
  created2023-09-27 10:11:39
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-09-27 10:11:39
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6513e3bb-2914-497a-8944-1fedc5bdc882
  complaint_id6513e3bb-d770-4a01-bb73-1fedc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter this intervention the Police took GSA staff's number and released the driver.
  resolution1
  created2023-09-27 10:11:39
  modified2023-09-27 10:11:39
  ComplaintsLocale(empty)
  TariffCode(empty)
  2
  Complaint
  id6513e03b-b094-4e31-ae24-0823c5bdc882
  unique_number419
  user_id(null)
  user_detailsKaboré Moussa Tel: 0530677853
  user_emailgershonewman@gmail.com
  complaintThe Police requested the driver to GH 5.00 without any explanation
  original_complaintThe Police requested the driver to GH 5.00 without any explanation
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  location_id(null)
  location_otherWalewale Police
  date_of_incident2023-09-23
  ntb_type_id3746f9d4-98f6-11e1-be2a-00e08128b071
  ntb_type_otherExtortion of money by the Police
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-09-23
  created2023-09-27 09:56:43
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-09-27 09:56:43
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe Police requested the driver to GH 5.00 without any explanation
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id3746f9d4-98f6-11e1-be2a-00e08128b071
  name8.8. Issues related to transit
  short_nameIssues related to transit
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.8
  allow1
  link_id
  ntm_code_id(null)
  position89
  headingName8.8. Issues related to transit
  fullName8.8. Issues related to transit
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca358ef-d3a4-4128-a5ba-1c4dc0a80305
  nameCheck Points (Road)
  order1
  select_box1
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6513e03b-ed9c-48a7-9639-0823c5bdc882
  complaint_id6513e03b-b094-4e31-ae24-0823c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter this interaction, the driver was released.
  resolution1
  created2023-09-27 09:56:43
  modified2023-09-27 09:56:43
  ComplaintsLocale(empty)
  TariffCode(empty)
  3
  Complaint
  id6501cb0c-bcd0-43bd-91ee-cd23c5bdc882
  unique_number418
  user_id(null)
  user_detailsKaboré Moussa Truck: 11 JM 0264 Tel:0261571761
  user_emailgershonewman@gmail.com
  complaintImmigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.
  original_complaintImmigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherImmigration Techiman toll boot
  date_of_incident2023-09-13
  ntb_type_idother
  ntb_type_otherImmigration Officers requesting drivers to pay GH 10.00
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-09-13
  created2023-09-13 16:45:32
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-09-13 16:45:32
  modified_by
  progress_update(null)
  offline0
  offline_commentThis is not a practice on any corridor in the sub-region
  policy0
  complaint_languageImmigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6501cb0c-71b0-4475-828d-cd23c5bdc882
  complaint_id6501cb0c-bcd0-43bd-91ee-cd23c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after this intervention, the drivers were released.
  resolution1
  created2023-09-13 16:45:32
  modified2023-09-13 16:45:32
  ComplaintsLocale(empty)
  TariffCode(empty)
  4
  Complaint
  id64afe97b-d8bc-4e77-b2d3-aac2c5bdc882
  unique_number417
  user_id(null)
  user_detailsChabane Koanda Truck: 11 JH 3348/11LL7180 Tel: 0550709451
  user_emailgershonewman@gmail.com
  complaintThe driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.
  original_complaintThe driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Tamale Police barrier (BF to GH)
  date_of_incident2023-07-13
  ntb_type_idother
  ntb_type_otherMisunderstanding between driver and Officer
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-07-13
  created2023-07-13 14:09:31
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-07-13 14:09:31
  modified_by
  progress_update(null)
  offline0
  offline_commentDrivers are cautioned to always check their whenever the receive them from the officers.
  policy0
  complaint_languageThe driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id64afe97b-abe8-4b6a-b2fa-aac2c5bdc882
  complaint_id64afe97b-d8bc-4e77-b2d3-aac2c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released few minutes after this conversation
  resolution1
  created2023-07-13 14:09:31
  modified2023-07-13 14:09:31
  ComplaintsLocale(empty)
  TariffCode(empty)
  5
  Complaint
  id649d4c9a-df18-4f26-9514-110ec5bdc882
  unique_number416
  user_id(null)
  user_detailsSango Joseph Truck: 3886D1 04 Tel: 0257270817
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped for about 20minutes without being told what the problem was.
  original_complaintThe driver was stopped for about 20minutes without being told what the problem was.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherPolice barrier around Walwale
  date_of_incident2023-06-29
  ntb_type_idother
  ntb_type_otherUnnecessary delay and attempt of extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-06-29
  created2023-06-29 11:19:22
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-06-29 11:19:22
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped for about 20minutes without being told what the problem was.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id649d4c9a-300c-40a5-9922-110ec5bdc882
  complaint_id649d4c9a-df18-4f26-9514-110ec5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released instantly.
  resolution1
  created2023-06-29 11:19:22
  modified2023-06-29 11:19:22
  ComplaintsLocale(empty)
  TariffCode(empty)
  6
  Complaint
  id6482e512-1974-466d-a163-a3dcc5bdc882
  unique_number415
  user_id(null)
  user_detailsMadi Compaoré Truck: 6104D503 BF Tel: 0264068165 Moussa Compaoré Truck: 2119F703 BF
  user_emailgershonewman@gmail.com
  complaintThese drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.
  original_complaintThese drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id
  location_id(null)
  location_otherSogakope Police (GH-TG)
  date_of_incident2023-06-08
  ntb_type_id4e09b8bd-a198-4b79-a9e5-103ec0a80305
  ntb_type_otherExtortion of money
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-06-08
  created2023-06-09 10:38:42
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-06-09 10:38:42
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThese drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id4e09b8bd-a198-4b79-a9e5-103ec0a80305
  name1.1. Export subsidies
  short_nameExport subsidies
  description
  parent_id4d48031d-afcc-45bc-9cf4-614b42c5ea45
  heading_number1.1
  allow1
  link_id
  ntm_code_id(null)
  position2
  headingName1.1. Export subsidies
  fullName1.1. Export subsidies
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id(null)
  name(null)
  order(null)
  select_box(null)
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id6482e512-75bc-4a7c-9bd4-a3dcc5bdc882
  complaint_id6482e512-1974-466d-a163-a3dcc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe drivers were released without paying.
  resolution1
  created2023-06-09 10:38:42
  modified2023-06-09 10:38:42
  ComplaintsLocale(empty)
  TariffCode(empty)
  7
  Complaint
  id647da65a-6940-4d30-8416-ac67c5bdc882
  unique_number414
  user_id(null)
  user_detailsTiama Pascal Truck: 0615E309 BF Tel: 0595628487
  user_emailgershonewman@gmail.com
  complaintThe Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.
  original_complaintThe Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Wa (GH - BF)
  date_of_incident2023-06-02
  ntb_type_idother
  ntb_type_otherPolice extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-06-02
  created2023-06-05 11:09:46
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-06-05 11:09:46
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id647da65a-8dc0-421b-8045-ac67c5bdc882
  complaint_id647da65a-6940-4d30-8416-ac67c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released after GSA intervention.
  resolution1
  created2023-06-05 11:09:46
  modified2023-06-05 11:09:46
  ComplaintsLocale(empty)
  TariffCode(empty)
  8
  Complaint
  id6462052a-fc24-4164-8761-cfe3c5bdc882
  unique_number412
  user_id(null)
  user_detailsOuedraogo Abdoulrahim Tel: 0264710590 Truck: 11NG2036
  user_emailgershonewman@gmail.com
  complaintThe truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00. Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
  original_complaintThe truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00. Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherYapei Customs barrier
  date_of_incident2023-05-15
  ntb_type_idother
  ntb_type_otherExtortion by Customs Officers
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2023-05-15
  created2023-05-15 12:10:50
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2023-05-15 12:10:50
  modified_by
  progress_update(null)
  offline0
  offline_comment
  policy0
  complaint_languageThe truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00. Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

default

Query Explain:

Memory

Timers

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

Request History

Session

Request

Cake Params

$_GET

Cookie

Current Route

Sql Logs

default

Query Explain:

Memory

Timers

Logs

View Variables