All resolved complaints

Showing items 421 to 436 of 436

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-495	Police delay and extortion	2025-12-17	Ghana: Police barrier between Nasia and Pong Tamale	Burkina Faso	Resolved 2025-12-17	View
Complaint:	The Police stopped about seven (7) tanker drivers, checked their documents and equipment. The Police claimed the drivers first aid boxes did not have all the required items, therefore requested that they paid GH 100.00 each.
Resolution status note:	The drivers were released
NTB-000-497	Police delay	2026-01-21	Ghana: Police Pong Tamale	Burkina Faso	Resolved 2026-01-21	View
Complaint:	The driver got to the barrier but crossed it before stopping. Due to that the police decided to delay him as a way of punishment.
Resolution status note:	Few moments after GSA's discussion with the Police, the driver called to confirm his release.
NTB-000-498	Police delay & extortion	2026-01-21	Ghana: Police barrier (between Nasia & Pong Tamale)	Burkina Faso	Resolved 2026-01-21	View
Complaint:	The driver got to the barrier, stopped to submit his papers to the Police. He was asked by one of the officers to cross the barrier and park well, but the driver objected. The objection was as a result that some officers will intentionally ask you to cross and park but blame you of failed to stop, reported the driver. The driver also stated that the Police requested for money saying without it they would not release him.
Resolution status note:	Driver was released
NTB-000-499	Police delay	2026-01-23	Ghana: Police entrance Tamale	Burkina Faso	Resolved 2026-01-23	View
Complaint:	The Police stopped and delayed him the driver for almost 3 hours because the driver wanted to cross the barrier before parking.
Resolution status note:	Few minutes later, the driver called to confirm his release.
NTB-000-500	Police harassment and handcuffing	2026-01-23	Ghana: Police barrier between Bamboe and Wenchi	Burkina Faso	Resolved 2026-01-23	View
Complaint:	The driver got to the Police barrier and submitted his documents. The police jumped into the truck for a search and found a less than a pack of cigarette. The Police then handcuffed the driver and asked him to enter their car. This compelled the driver to report to GSA.
Resolution status note:	Few minutes after GSA's intervention, the driver called to confirm his release.
NTB-000-501	Police Delay	2026-03-09	Ghana: Police Nasia	Burkina Faso	Resolved 2026-03-09	View
Complaint:	The driver coming back from Burkina Faso stopped at the barrier, and the police climbed the truck checks. Upon finding a packet of cigarette, the police delayed the driver for morfe than 2 hours.
Resolution status note:	Few minutes after GSA's intervention, the driver was released.
NTB-000-502	Police delay and attempt of extortion	2026-03-11	Ghana: Police after Dawadawa	Burkina Faso	Resolved 2026-03-11	View
Complaint:	The driver's brake failed and he could not stop before the police barrier. He had to dodge the barrier before stopping. The police therefore seized his papers and requested for an unspecified amount.
Resolution status note:	The driver's documents were released
NTB-000-503	Police delay and extortion	2026-03-12	Ghana: Police barrier (3rd) between Nasia and Tamale	Burkina Faso	Resolved 2026-03-12	View
Complaint:	The tanker driver was following a Ghanaian truck. While the Ghanaian truck was allowed to pass without stopping the tanker followed but was stopped after crossing the barrier. The Police claimed that the driver failed to stop, even though the Ghanaian truck was not stopped. The police requested the drive to pay GHS 200.00
Resolution status note:	The driver was released
NTB-000-505	police delay and extortion	2026-03-14	Ghana: Sawla Police	Burkina Faso	Resolved 2026-03-14	View
Complaint:	The Police stopped the driver and requested for GHS 100 without any explanation.
Resolution status note:	Few minutes after GSA's intervention, the driver called to confirm his release.
NTB-000-506	Police delay and extortion	2026-03-14	Ghana: Police check after Sawla	Burkina Faso	Resolved 2026-03-14	View
Complaint:	police took papers, kept them for more than 30 min requested for an unspecified amount.
Resolution status note:	The driver was released
NTB-000-507	Police delay	2026-03-15	Ghana: Police Sawla	Burkina Faso	Resolved 2026-03-15	View
Complaint:	The driver got to the barrier and tried to overtake a vehicle that was being checked by the police. The Police seized his papers as a way of punishment.
Resolution status note:	The driver was released.
NTB-000-508	Police delay and extortion	2026-03-15	Ghana: NYoli	Burkina Faso	Resolved 2026-03-15	View
Complaint:	Police claimed there was a Customs doc missing from the docs presented by driver.
Resolution status note:	Few minutes after this interaction, the driver called to confirm his release.
NTB-000-509	Police delay and extortion	2026-03-15	Ghana: Police Sawla	Burkina Faso	Resolved 2026-03-15	View
Complaint:	THe police stopped the driver and requested for GHS 100.00
Resolution status note:	The driver was released
NTB-000-510	Police delay and extortion	2026-04-09	Ghana: Police Techiman	Burkina Faso	Resolved 2026-04-09	View
Complaint:	The driver loaded yam and was heading to Ouagadougou, Burkina Faso. Once at the barrier, the Police requested to see the customs documents covering the cargo, which the driver did not have at that moment.
Resolution status note:	The driver was released few minutes after GSA's intervention.
NTB-000-511	Police delay and extortion	2026-04-13	Ghana: Police check right after Wa Township	Burkina Faso	Resolved 2026-04-13	View
Complaint:	The driver got to the barrier on Sunday 12 April 2026 around 7pm and was stopped by the Police, and requested to pay GH 200.00 after submitting his documents without any explanation. The driver in a first attempt pleaded to pay GHS 100.00 but the officers insisted on the GHS 200.00. So, the driver was forced to sleep at the barrier from Sunday around 7pm till Monday 13th April 2026 around 7am when he reported the issue to GSA.
Resolution status note:	The driver was released without paying any money.
NTB-000-512	Axle Load operator- delay and attempt of extortion	2026-04-16	Ghana: Doboro Mobile Axle weigher	Burkina Faso	Resolved 2026-04-16	View
Complaint:	The driver got to place of weighing but continued his journey without stopping because neither the van nor the mobile weigher was there. The driver was pursued with a pick-up and brought back to Doboro.
Resolution status note:	The driver was released

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