Complaint

Complaint number
NTB-000-497  
NTB Type
Other type: Police delay  
Complaint
The driver got to the barrier but crossed it before stopping. Due to that the police decided to delay him as a way of punishment.  
Status note
Few moments after GSA's discussion with the Police, the driver called to confirm his release.  
Progress update note
The Rep of the Burkina driver's union reported the incident to GSA. GSA got the concerned driver's number and called him.

After listening to the driver, GSA spoke to the Police asking what the issue was. The Police explained just as the driver did.

GSA then cautioned that due to time bound factor, the driver should be permitted to continue his journey. The Police Officer reported that they were about to release the driver before he brought the phone to them.  
Policy or regulatory NTB
No 
Location
Ghana: Police Pong Tamale (Other)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2026-01-21  
Status
Resolved  
Date of resolution
2026-01-21  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2026-01-21 17:31  
Modified
2026-01-21 17:32