All resolved complaints

Showing items 261 to 280 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-300	8.4. Transport related corruption	2020-09-14	Ghana: Kaleo	Burkina Faso	Resolved 2020-09-14	View
Complaint:	Police stopped driver and asked him to pay GH 50.00 even though his papers were on point
Resolution status note:	While GSA staff was still speaking to the Police, the driver was released to go
NTB-000-301	Miscommunication between driver and Police	2020-09-22	Ghana: Etrance Navrogo	Burkina Faso	Resolved 2020-09-23	View
Complaint:	Driver's tires got burst and the truck stuck in the midle of the road. A police officer came to the scene, took the driver's papers away because he did not place warning triangles in front and back of the truck.
Resolution status note:	The driver was released after GSA staff intervention the following morning (23rd September), since the incidence happened in the evening of 22nd.
NTB-000-302	Unnecessary delay by the Police	2020-10-02	Ghana: 15 km to Bolga (GH to BF)	Burkina Faso	Resolved 2020-10-02	View
Complaint:	The Police seized driver's papers without any explanation.
Resolution status note:	few minutes after GSA staff intervention, the driver was released
NTB-000-303	8.4. Transport related corruption	2020-10-02	Ghana: Entrance Nandoli	Burkina Faso	Resolved 2020-10-02	View
Complaint:	The Police asked the driver to GH 5.00
Resolution status note:	The driver was released without paying any money
NTB-000-304	8.4. Transport related corruption	2020-10-07	Ghana: Nandoli	Mali	Resolved 2020-10-07	View
Complaint:	The Police stopped the driver and delayed him for hours so as to force him give money.
Resolution status note:	After the discussion between GSA staff and the officer, the driver was released
NTB-000-305	Unnecessary delay by the Police	2020-10-07	Ghana: Entrance Nasia	Burkina Faso	Resolved 2020-10-07	View
Complaint:	The Police delayed driver because he didn't have all the scale papers, with the intention of getting money from him.
Resolution status note:	Driver was released
NTB-000-306	8.4. Transport related corruption	2020-10-13	Ghana: Navrongo Police	Burkina Faso	Resolved 2020-10-13	View
Complaint:	Three tankers passed through a barrier and the Police pursued and stopped the third vehicle and asked him to pay an unspecified amount.
Resolution status note:	The driver was released
NTB-000-307	8.4. Transport related corruption	2020-10-21	Ghana: Police barrier after Bamboe	Burkina Faso	Resolved 2020-10-21	View
Complaint:	The police stopped the driver and asked him to pay GH 50.00 without any reason.
Resolution status note:	After the discussion, the driver was released without paying any money.
NTB-000-308	8.4. Transport related corruption	2020-12-16	Ghana: Pong Tamale	Burkina Faso	Resolved 2020-12-16	View
Complaint:	Four trucks, moving in convoy crossed the barrier without stopping. The Police later hired a moto bike (Okada) pursued and arrested the second truck driver. they brought him back to the barrier, checked his papers which were on point. Because the officers did not find any fault, they asked the driver to pay for the fuel they used to chase them.
Resolution status note:	The driver was released
NTB-000-309	8.4. Transport related corruption	2020-12-23	Ghana: Entrance of Wale wale	Burkina Faso	Resolved 2020-12-23	View
Complaint:	The Police stopped the driver and after checking said that the motorway weigh certificate was not stamped. He asked the driver to pay an unspecified amount.
Resolution status note:	The driver was released
NTB-000-310	8.4. Transport related corruption	2021-01-12	Ghana: In bush after Bamboe	Burkina Faso	Resolved 2021-01-12	View
Complaint:	the Police stopped the driver and asked him to GH 50.00 because the driver did not have any scale paper aside that of the port.
Resolution status note:	When GSA staff requested to speak to the officer, the officer gave the driver his papers to continue his journey
NTB-000-311	Negligence or bribe at the axle load stations	2021-01-21	Ghana: Agona Konta	Mali	Resolved 2021-01-21	View
Complaint:	The driver drove from the port to Agona Konta with only scale paper from the port. According to the driver, the truck has 6 axles but weighed 90.20 right from the port. Now he was stopped a police officer who requested for all the scales papers, which the driver was not able to provide.
Resolution status note:	The was later released by the police
NTB-000-312	8.4. Transport related corruption	2021-02-03	Ghana: 5 km to Barbato	Burkina Faso	Resolved 2021-02-03	View
Complaint:	The driver got to the Police, stopped ae though nd gave his papers to the officers. But the officers demanded for GH10.00 even though hi papers were on point.
Resolution status note:	Five minutes after discussion with GSA staff, the driver was released
NTB-000-313	Attempt of extortion	2021-02-15	Ghana: Atimpoku	Burkina Faso	Resolved 2021-02-15	View
Complaint:	Truck driver got to the barrier and presented all documents, as well as fire extinguisher and warning triangle to officers. But The Police detained driver for about an hour because he did not have a first aid box.
Resolution status note:	The driver was released right after this dicusson
NTB-000-314	8.4. Transport related corruption	2021-03-15	Ghana: Few Km after Techiman	Mali	Resolved 2021-03-15	View
Complaint:	The Police asked the driver to give GH 5.00 even though he had all his valid documents.
Resolution status note:	The driver was released immediately
NTB-000-315	8.4. Transport related corruption	2021-03-17	Ghana: Exit Banda Konta (Hamile road)	Mali	Resolved 2021-03-17	View
Complaint:	Six (6) Malian trucks were stopped by the Police and asked to pay GH 2.00 each even though there was no issue with their documents.
Resolution status note:	By GSA's intervention, the six (6) drivers were released.
NTB-000-316	Attempt of extortion	2021-03-30	Ghana: Exit Lora	Burkina Faso	Resolved 2021-03-30	View
Complaint:	Two truck drivers were asked by the Police to pay GH 5.00 each without any reason.
Resolution status note:	About 5 minutes later, the drivers were released, even though the Police did not take the phone.
NTB-000-317	Attempt of extortion	2021-03-20	Ghana: Bamboe Police	Burkina Faso	Resolved 2021-03-20	View
Complaint:	The driver was stopped by the police and asked to GH 5.00 even though his papers were on point.
Resolution status note:	After the intervention of GSA staff, the driver was released.
NTB-000-318	Attempt of extortion	2021-03-27	Ghana: Exit Wa	Burkina Faso	Resolved 2021-03-27	View
Complaint:	The Police stopped the driver and requested for money and surprisingly handcuff the mate.
Resolution status note:	The driver was released immediately
NTB-000-319	Attempt of extortion	2021-04-03	Ghana: Between Fulfuso and Buipe	Burkina Faso	Resolved 2021-04-03	View
Complaint:	The Police stopped the driver and asked him to pay GH 5.00, even though his papers were on point.
Resolution status note:	Few minutes after GSA staff's attempt to speak to the Police, the driver was released.

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