Complaint

Complaint number
NTB-000-302  
NTB Type
Other type: Unnecessary delay by the Police  
Complaint
The Police seized driver's papers without any explanation.  
Status note
few minutes after GSA staff intervention, the driver was released  
Progress update note
GSA staff speaking to the officer was told that there was a discrepancy in the international license number. That is the one on the license differs from that on the laissez passer.

GSA staff explained to the officer that it may be an error from Customs since the drivers don't take their papers to the customs themselves but send their agents.  
Policy or regulatory NTB
No 
Location
Ghana: 15 km to Bolga (GH to BF) (Other)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2020-10-02  
Status
Resolved  
Date of resolution
2020-10-02  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2020-10-02 17:17  
Modified
2020-10-02 17:22