All resolved complaints

Showing items 21 to 40 of 385

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-421	Unnecessary delay and attempt of extortion	2023-10-19	Ghana: MTTD Kumasi (town)	Burkina Faso	Resolved 2023-10-19	View
Complaint:	Police stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera.
Resolution status note:	While GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver.
NTB-000-420	Extortion of money by Police	2023-09-24	Ghana: Pong Tamale	Burkina Faso	Resolved 2023-09-24	View
Complaint:	The Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
Resolution status note:	After this intervention the Police took GSA staff's number and released the driver.
NTB-000-419	8.8. Issues related to transit	2023-09-23	Ghana: Walewale Police	Burkina Faso	Resolved 2023-09-23	View
Complaint:	The Police requested the driver to GH 5.00 without any explanation
Resolution status note:	After this interaction, the driver was released.
NTB-000-418	Immigration Officers requesting drivers to pay GH 10.00	2023-09-13	Ghana: Immigration Techiman toll boot	Burkina Faso	Resolved 2023-09-13	View
Complaint:	Immigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border.
Resolution status note:	Few minutes after this intervention, the drivers were released.
NTB-000-417	Misunderstanding between driver and Officer	2023-07-13	Ghana: Entrance Tamale Police barrier (BF to GH)	Burkina Faso	Resolved 2023-07-13	View
Complaint:	The driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA.
Resolution status note:	The driver was released few minutes after this conversation
NTB-000-416	Unnecessary delay and attempt of extortion	2023-06-29	Ghana: Police barrier around Walwale	Burkina Faso	Resolved 2023-06-29	View
Complaint:	The driver was stopped for about 20minutes without being told what the problem was.
Resolution status note:	The driver was released instantly.
NTB-000-415	1.1. Export subsidies	2023-06-08	Ghana: Sogakope Police (GH-TG)	Burkina Faso	Resolved 2023-06-08	View
Complaint:	These drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.
Resolution status note:	The drivers were released without paying.
NTB-000-414	Police extortion	2023-06-02	Ghana: Exit Wa (GH - BF)	Burkina Faso	Resolved 2023-06-02	View
Complaint:	The Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.
Resolution status note:	The driver was released after GSA intervention.
NTB-000-412	Extortion by Customs Officers	2023-05-15	Ghana: Yapei Customs barrier	Burkina Faso	Resolved 2023-05-15	View
Complaint:	The truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00. Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
Resolution status note:	Driver was released
NTB-000-409	Accident	2023-03-15	Ghana: Accident at Konongo	Burkina Faso	Resolved 2023-03-20	View
Complaint:	The Head of Freight and Logistics Department called the officer in charge of the NTBs monitoring E-platform suggesting a possible broken down truck on the Kumasi road. The Officer upon hearing this called the Rep from OTRAF for further clarification. The Rep. from OTRAF confirmed the incident which happened at Konongo.
Resolution status note:	The Ghana Shippers' Authority continues to follow up on the issue.
NTB-000-408	Unnecessary delay and attempt of extortion	2023-03-11	Ghana: Sawla Axle Load	Mali	Resolved 2023-03-11	View
Complaint:	The axle load operators detained 2 Malian trucks for two days and requested for a fine of GH 300.00. The reason being change of gauge.
Resolution status note:	The drivers were released without paying.
NTB-000-407	Unnecessary delay and attempt of extortion	2023-03-04	Ghana: Bamboi Police	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The driver was unnecessarily delayed by the Police. The driver reported to GSA and when GSA staff asked to speak to the Police, the latter released the driver.
Resolution status note:	The driver was released
NTB-000-406	1.1. Export subsidies	2023-03-04	Ghana: Subinsu Police	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The Police insisted that the driver pay GH 5 without any reason
Resolution status note:	The driver was released
NTB-000-405	Unnecessary delay and attempt of extortion	2023-03-04	Ghana: Wenchi	Burkina Faso	Resolved 2023-03-04	View
Complaint:	The Police delayed the driver so as to frustrate and make him pay money
Resolution status note:	The Police released the driver
NTB-000-404	Unnecessary delay and attempt of extortion	2023-03-03	Ghana: Nandoli	Burkina Faso	Resolved 2023-03-03	View
Complaint:	The Police unnecessarily delayed the driver with the intention to extort money from him.
Resolution status note:	The driver was released
NTB-000-403	Extortion by Police	2023-03-03	Ghana: Before Techiman	Burkina Faso	Resolved 2023-03-03	View
Complaint:	Police asked the driver to pay unspecified amount of money.
Resolution status note:	The Police released the diver
NTB-000-402	Etortion by Police	2023-03-02	Ghana: Nasia	Burkina Faso	Resolved 2023-03-02	View
Complaint:	The Police insisted that driver pay GH 5 without any explanation
Resolution status note:	The driver was released
NTB-000-401	Attempt of extortion by the Police	2023-03-02	Ghana: Between Paga and Navrongo (BF-GH)	Burkina Faso	Resolved 2023-03-02	View
Complaint:	The Police stopped the driver and requested for GH 10. The driver told them he did not have any ùoney therefore they delayed him
Resolution status note:	The driver was released
NTB-000-399	Extortion by Police	2023-02-02	Ghana: Bamboi Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police asked the diver to GH 40.00 because he had some of the goods tied at the back of the truck.
Resolution status note:	The driver was released
NTB-000-398	Etortion by Police	2023-02-02	Ghana: Subinso Police	Burkina Faso	Resolved 2023-02-02	View
Complaint:	The Police stopped Five (5) trucks and insisted that they paid GH 5.00 each without any reason.
Resolution status note:	The drivers were released

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