Complaint number |
NTB Type
Check allUncheck all |
Date of incident |
Location |
Reporting country or region |
Status |
Actions |
NTB-000-421 |
Unnecessary delay and attempt of extortion |
2023-10-19 |
Ghana: MTTD Kumasi (town) |
Burkina Faso |
Resolved 2023-10-19 |
View |
Complaint:
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Police stopped the driver and claimed to have received a signal from his colleagues that the driver drove through the red light. The driver agued that he never did and suggested a check from the monitor conected to the camera. |
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Resolution status note:
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While GSA staff was uploading the complaint unto the platform, the driver called to report that the officers asked him to pay money and go but he told them until the truth is disclosed he wouldn't pay anything. Upon hearing this the Police released the driver. |
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NTB-000-420 |
Extortion of money by Police |
2023-09-24 |
Ghana: Pong Tamale |
Burkina Faso |
Resolved 2023-09-24 |
View |
Complaint:
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The Police stopped the driver and requested that he pays GH 10.00 because according to the police the driver's carte grise is not authentic. The driver reported to GSA.
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Resolution status note:
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After this intervention the Police took GSA staff's number and released the driver. |
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NTB-000-419 |
8.8. Issues related to transit |
2023-09-23 |
Ghana: Walewale Police |
Burkina Faso |
Resolved 2023-09-23 |
View |
Complaint:
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The Police requested the driver to GH 5.00 without any explanation |
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Resolution status note:
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After this interaction, the driver was released. |
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NTB-000-418 |
Immigration Officers requesting drivers to pay GH 10.00 |
2023-09-13 |
Ghana: Immigration Techiman toll boot |
Burkina Faso |
Resolved 2023-09-13 |
View |
Complaint:
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Immigration Officers at Techiman toll boot stopped four (4) trucks and asked them to pay GH 10.00 each. When the drivers said they did not have money, the Officers demanded that the drivers' mated provide their ID cards. After providing the ID cards, the Officers claimed that the ID cards should have been stamped by their officials at the border. |
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Resolution status note:
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Few minutes after this intervention, the drivers were released. |
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NTB-000-417 |
Misunderstanding between driver and Officer |
2023-07-13 |
Ghana: Entrance Tamale Police barrier (BF to GH) |
Burkina Faso |
Resolved 2023-07-13 |
View |
Complaint:
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The driver's Carte grise was exchanged with another at the entrance of Walewale without his knowledge. At this barrier, the mistake was noticed by the Police. The driver tried to explain to the officers in vain. So he reported to GSA. |
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Resolution status note:
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The driver was released few minutes after this conversation |
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NTB-000-416 |
Unnecessary delay and attempt of extortion |
2023-06-29 |
Ghana: Police barrier around Walwale |
Burkina Faso |
Resolved 2023-06-29 |
View |
Complaint:
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The driver was stopped for about 20minutes without being told what the problem was. |
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Resolution status note:
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The driver was released instantly. |
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NTB-000-415 |
1.1. Export subsidies |
2023-06-08 |
Ghana: Sogakope Police (GH-TG) |
Burkina Faso |
Resolved 2023-06-08 |
View |
Complaint:
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These drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked. |
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Resolution status note:
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The drivers were released without paying. |
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NTB-000-414 |
Police extortion |
2023-06-02 |
Ghana: Exit Wa (GH - BF) |
Burkina Faso |
Resolved 2023-06-02 |
View |
Complaint:
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The Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory. |
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Resolution status note:
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The driver was released after GSA intervention. |
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NTB-000-412 |
Extortion by Customs Officers |
2023-05-15 |
Ghana: Yapei Customs barrier |
Burkina Faso |
Resolved 2023-05-15 |
View |
Complaint:
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The truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00.
Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023. |
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Resolution status note:
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Driver was released |
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NTB-000-409 |
Accident |
2023-03-15 |
Ghana: Accident at Konongo |
Burkina Faso |
Resolved 2023-03-20 |
View |
Complaint:
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The Head of Freight and Logistics Department called the officer in charge of the NTBs monitoring E-platform suggesting a possible broken down truck on the Kumasi road.
The Officer upon hearing this called the Rep from OTRAF for further clarification.
The Rep. from OTRAF confirmed the incident which happened at Konongo. |
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Resolution status note:
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The Ghana Shippers' Authority continues to follow up on the issue. |
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NTB-000-408 |
Unnecessary delay and attempt of extortion |
2023-03-11 |
Ghana: Sawla Axle Load |
Mali |
Resolved 2023-03-11 |
View |
Complaint:
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The axle load operators detained 2 Malian trucks for two days and requested for a fine of GH 300.00. The reason being change of gauge. |
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Resolution status note:
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The drivers were released without paying. |
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NTB-000-407 |
Unnecessary delay and attempt of extortion |
2023-03-04 |
Ghana: Bamboi Police |
Burkina Faso |
Resolved 2023-03-04 |
View |
Complaint:
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The driver was unnecessarily delayed by the Police. The driver reported to GSA and when GSA staff asked to speak to the Police, the latter released the driver. |
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Resolution status note:
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The driver was released |
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NTB-000-406 |
1.1. Export subsidies |
2023-03-04 |
Ghana: Subinsu Police |
Burkina Faso |
Resolved 2023-03-04 |
View |
Complaint:
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The Police insisted that the driver pay GH 5 without any reason |
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Resolution status note:
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The driver was released |
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NTB-000-405 |
Unnecessary delay and attempt of extortion |
2023-03-04 |
Ghana: Wenchi |
Burkina Faso |
Resolved 2023-03-04 |
View |
Complaint:
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The Police delayed the driver so as to frustrate and make him pay money |
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Resolution status note:
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The Police released the driver |
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NTB-000-404 |
Unnecessary delay and attempt of extortion |
2023-03-03 |
Ghana: Nandoli |
Burkina Faso |
Resolved 2023-03-03 |
View |
Complaint:
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The Police unnecessarily delayed the driver with the intention to extort money from him. |
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Resolution status note:
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The driver was released |
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NTB-000-403 |
Extortion by Police |
2023-03-03 |
Ghana: Before Techiman |
Burkina Faso |
Resolved 2023-03-03 |
View |
Complaint:
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Police asked the driver to pay unspecified amount of money. |
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Resolution status note:
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The Police released the diver |
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NTB-000-402 |
Etortion by Police |
2023-03-02 |
Ghana: Nasia |
Burkina Faso |
Resolved 2023-03-02 |
View |
Complaint:
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The Police insisted that driver pay GH 5 without any explanation |
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Resolution status note:
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The driver was released |
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NTB-000-401 |
Attempt of extortion by the Police |
2023-03-02 |
Ghana: Between Paga and Navrongo (BF-GH) |
Burkina Faso |
Resolved 2023-03-02 |
View |
Complaint:
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The Police stopped the driver and requested for GH 10. The driver told them he did not have any ùoney therefore they delayed him |
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Resolution status note:
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The driver was released |
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NTB-000-399 |
Extortion by Police |
2023-02-02 |
Ghana: Bamboi Police |
Burkina Faso |
Resolved 2023-02-02 |
View |
Complaint:
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The Police asked the diver to GH 40.00 because he had some of the goods tied at the back of the truck. |
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Resolution status note:
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The driver was released |
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NTB-000-398 |
Etortion by Police |
2023-02-02 |
Ghana: Subinso Police |
Burkina Faso |
Resolved 2023-02-02 |
View |
Complaint:
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The Police stopped Five (5) trucks and insisted that they paid GH 5.00 each without any reason. |
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Resolution status note:
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The drivers were released |
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