Complaint

Complaint number
NTB-000-367  
NTB Type
Other type: Unnecessary delay by Axle Load operator  
Complaint
The weighbridge operator claimed the driver told him that their machine is not functioning well, because of the discrepancies in the reading. Because of this the weighbridge operator kept the driver's papers till the following day (7th June, 2022).  
Status note
The driver was released  
Progress update note
The driver called GSA to report the incident. GSA staff speaking to the operator was told just as the driver narrated the story.

GSA staff had to plead the operator before he accepted to release the papers to the driver.  
Policy or regulatory NTB
No 
Location
Ghana: Sawla Axle Load station (Other)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2022-06-06  
Status
Resolved  
Date of resolution
2022-06-07  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2022-06-20 14:48  
Modified
2022-06-20 14:49