All resolved complaints

Showing items 1 to 20 of 465

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-540	Police harassment and extortion	2026-09-01	Ghana: Police Pong Tamale	Burkina Faso	Resolved 2026-09-01	View
Complaint:	The driver got the barrier and presented his documents to the Police. After checking the documents, the Police requested to check the driver's first aid box, which was presented. The Police alleged that the driver had no thermometer and instructed him to get it from the nearest town before he could proceed, or he paid an unspecified amount of money.
Resolution status note:	The driver was released after GSA's intervention
NTB-000-541	Police harassment and extortion	2026-09-01	Ghana: Police Pong Tamale	Burkina Faso	Resolved 2026-09-01	View
Complaint:	The Police requested the driver to pay an unspecified amount oof money claiming the driver did not have all items in the first aid box. The driver objected because he had all items in the box.
Resolution status note:	The driver was released
NTB-000-538	Police delay and extortion	2026-08-31	Ghana: Police MTTD Dweneho	Burkina Faso	Resolved 2026-08-31	View
Complaint:	Police claimed the driver was over-speeding. The driver challenged the police allegation stating that he was within the permissible speed.
Resolution status note:	Few minutes later, the driver confirmed his release.
NTB-000-539	Police delay and extortion	2026-08-31	Ghana: Police MTTD (Dweneho)	Burkina Faso	Resolved 2026-08-31	View
Complaint:	The police claimed the was not on seat belt, therefore gave a to the driver asking him to follow him to the station. the driver objected saying he only removed the belt when he was about getting down to present his documents to the Police.
Resolution status note:	The driver was released
NTB-000-537	Police delay and extortion	2026-08-24	Ghana: Police, Techiman	Burkina Faso	Resolved 2026-08-24	View
Complaint:	The driver was stopped by the Police and requested to GHs 5.00. Because the driver responded that he had no money, was asked to park.
Resolution status note:	The driver was released
NTB-000-534	1.1. Export subsidies	2026-08-13	Ghana: Police, Kulungugu	Burkina Faso	Resolved 2026-08-13	View
Complaint:	The Police stopped the drivers and demanded that they paid GHs 100 each because the officers claimed the goods they were transporting were not of transit. For this reason, the drivers were delayed for about 2 hours.
Resolution status note:	The drivers were released
NTB-000-535	Police delay and extortion	2026-08-13	Ghana: Police, Nsawam	Burkina Faso	Resolved 2026-08-13	View
Complaint:	The tanker broke down and obstructed the traffic around Nsawam. The Police intervened to manage the traffic. At the end of the day when the tanker was moved from the road, the Police demanded that the paid GHS 2,000.00 before they released his documents to him.
Resolution status note:	The driver was released.
NTB-000-536	Police delay and extortion	2026-08-13	Ghana: Police, Tuna	Burkina Faso	Resolved 2026-08-13	View
Complaint:	The Police delayed the drivers claiming the goods were not transit, and requested that the drivers paid GHs 100.
Resolution status note:	The driver was released
NTB-000-533	Police delay and extortion	2026-07-21	Ghana: Police Wa	Burkina Faso	Resolved 2026-07-21	View
Complaint:	The Police retained 5 truck and requested that they paid GHs 100.00 each, claiming that the Customs documents were not authentic.
Resolution status note:	The drivers were released
NTB-000-532	Police delay and extortion	2026-07-20	Ghana: Police Nandoli	Burkina Faso	Resolved 2026-07-20	View
Complaint:	The Police delayed the driver because his International Permit and Carte grise have expired. The Police demanded GHS 500.00
Resolution status note:	Few minutes later the driver called to confirm his release.
NTB-000-531	Police delay and extortion	2026-07-01	Ghana: Police, Pong Tamale	Burkina Faso	Resolved 2026-07-01	View
Complaint:	Three drivers were stopped by the Police and after checking the first aid boxes, the Police requested that the drivers provided thermometers. The drivers were delayed for about 30 minutes
Resolution status note:	Drivers were released after GSA's intervention
NTB-000-530	Police delay and extortion	2026-06-22	Ghana: Police Navrongo	Burkina Faso	Resolved 2026-06-22	View
Complaint:	The Police stopped the driver and delayed him for 30 minutes claiming he did not tie the container. The Officer requested that the driver paid an unspecified amount (l'argent).
Resolution status note:	The driver was released
NTB-000-527	Police harassment	2026-06-15	Ghana: Police around kulmasa	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The driver was stopped by the Police and requested to pay GH 20.00 without any explanation.
Resolution status note:	Few minutes after GSA's intervention, the driver was released.
NTB-000-528	Police harassment and extortion	2026-06-15	Ghana: Police Wa	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The diver was stopped and requested to pay GH 300.00 because the Police claimed he did not have a trucking device on the truck, therefore it was not a transit cargo.
Resolution status note:	The driver was released after GSA"s intervention.
NTB-000-529	Police harassment and extortion	2026-06-15	Ghana: Police Ziana	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The Police stopped the driver and requested for the first aid box and extinguisher. Which the driver provided but the extinguisher was used. The Police requested that the driver bought the extinguisher before they allowed him to continue his journey.
Resolution status note:	The driver was released
NTB-000-526	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2026-06-09	Ghana: Customs Akanu	Niger	Resolved 2026-06-09	View
Complaint:	Two truck with registration numbers CF 8507 (NR) and BT 4706 (TG) were kept at Akanu border for more than 24 hours because there was issues regarding the issuance of Temporary Vehicle Importation or Laissez-passer. According to the Rep of CNUT, one of the drivers was asked to pay about eight thousand Ghana cedis for the TVI.
Resolution status note:	The issue was resolved and drivers released.
NTB-000-525	Police delay and attempt of extortion	2026-06-05	Ghana: Police MTTD Techiman	Burkina Faso	Resolved 2026-06-05	View
Complaint:	The Police stopped namely Dabiré Nanore and Moussa Tapsoba and insisted that they paid GH 200 each without any explanation: Mr. Dabiré called GSA to report the issue.
Resolution status note:	The drivers were released
NTB-000-524	Police delay	2026-05-25	Ghana: Police Walewale	Burkina Faso	Resolved 2026-05-25	View
Complaint:	Police asked for money and the driver said H didn't have money. The Officers' search in the truck revealed that the driver was smoking in the vehicle.
Resolution status note:	After GSA's intervention, the driver was released.
NTB-000-523	Police Delay	2026-05-21	Ghana: Police Techiman	Burkina Faso	Resolved 2026-05-21	View
Complaint:	The Police stopped three (3) truck: 0334 F5 03, 11HK3908, and 3988 F5 03 and delayed them because the police claimed the reflecting stickers on the trucks were worn out and insisted that they buy from a presumed Fire Officer who was with them.
Resolution status note:	The drivers were released
NTB-000-520	Police delay and extortion	2026-05-20	Ghana: Police Trechiman	Burkina Faso	Resolved 2026-05-20	View
Complaint:	The Police stopped about seven (7) and delayed them for not having proper bumper reflectors on their trucks. This took more than an hour.
Resolution status note:	The drivers were released

<< Previous 1 2 3 4 5...22 23 24 Next >>

Display:

Borderless Alliance West Africa
Tel: +233 302 762696
E-mail: info@borderlesswa.com
Website: http://borderlesswa.com

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints