All resolved complaints

Showing items 1 to 20 of 453

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-527	Police harassment	2026-06-15	Ghana: Police around kulmasa	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The driver was stopped by the Police and requested to pay GH 20.00 without any explanation.
Resolution status note:	Few minutes after GSA's intervention, the driver was released.
NTB-000-528	Police harassment and extortion	2026-06-15	Ghana: Police Wa	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The diver was stopped and requested to pay GH 300.00 because the Police claimed he did not have a trucking device on the truck, therefore it was not a transit cargo.
Resolution status note:	The driver was released after GSA"s intervention.
NTB-000-529	Police harassment and extortion	2026-06-15	Ghana: Police Ziana	Burkina Faso	Resolved 2026-06-15	View
Complaint:	The Police stopped the driver and requested for the first aid box and extinguisher. Which the driver provided but the extinguisher was used. The Police requested that the driver bought the extinguisher before they allowed him to continue his journey.
Resolution status note:	The driver was released
NTB-000-526	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2026-06-09	Ghana: Customs Akanu	Niger	Resolved 2026-06-09	View
Complaint:	Two truck with registration numbers CF 8507 (NR) and BT 4706 (TG) were kept at Akanu border for more than 24 hours because there was issues regarding the issuance of Temporary Vehicle Importation or Laissez-passer. According to the Rep of CNUT, one of the drivers was asked to pay about eight thousand Ghana cedis for the TVI.
Resolution status note:	The issue was resolved and drivers released.
NTB-000-525	Police delay and attempt of extortion	2026-06-05	Ghana: Police MTTD Techiman	Burkina Faso	Resolved 2026-06-05	View
Complaint:	The Police stopped namely Dabiré Nanore and Moussa Tapsoba and insisted that they paid GH 200 each without any explanation: Mr. Dabiré called GSA to report the issue.
Resolution status note:	The drivers were released
NTB-000-524	Police delay	2026-05-25	Ghana: Police Walewale	Burkina Faso	Resolved 2026-05-25	View
Complaint:	Police asked for money and the driver said H didn't have money. The Officers' search in the truck revealed that the driver was smoking in the vehicle.
Resolution status note:	After GSA's intervention, the driver was released.
NTB-000-523	Police Delay	2026-05-21	Ghana: Police Techiman	Burkina Faso	Resolved 2026-05-21	View
Complaint:	The Police stopped three (3) truck: 0334 F5 03, 11HK3908, and 3988 F5 03 and delayed them because the police claimed the reflecting stickers on the trucks were worn out and insisted that they buy from a presumed Fire Officer who was with them.
Resolution status note:	The drivers were released
NTB-000-520	Police delay and extortion	2026-05-20	Ghana: Police Trechiman	Burkina Faso	Resolved 2026-05-20	View
Complaint:	The Police stopped about seven (7) and delayed them for not having proper bumper reflectors on their trucks. This took more than an hour.
Resolution status note:	The drivers were released
NTB-000-521	Police delay and extortion	2026-05-20	Ghana: Police Kumasi KNUST	Burkina Faso	Resolved 2026-05-20	View
Complaint:	The driver drove through amber (orange traffic light) and was arrested and taken to the Police Station.
Resolution status note:	The driver was released.
NTB-000-522	Police delay	2026-05-20	Ghana: Police Sawla	Burkina Faso	Resolved 2026-05-20	View
Complaint:	The Police took the driver's documents and delayed without any explanation
Resolution status note:	Driver was released
NTB-000-519	Police delay and extortion	2026-05-15	Ghana: Police Walewale	Burkina Faso	Resolved 2026-05-15	View
Complaint:	The driver was stopped and delayed by the police because the officer claimed he smelt cigarette on the driver.
Resolution status note:	The driver was released
NTB-000-515	Police delay	2026-05-13	Ghana: Police, Pong Tamale	Burkina Faso	Resolved 2026-05-13	View
Complaint:	The Police sopped about seven (7) trucks insisted on checking their first aid box. Upon checks, the Police discovered that some of the boxes did not have some items. The Police suggested that drivers go to town and get those items before they allow them to proceed with their journey.
Resolution status note:	Drivers were released after GSA's intervention
NTB-000-516	Police delay	2026-05-13	Ghana: Police Sawla	Burkina Faso	Resolved 2026-05-13	View
Complaint:	A Police patrol team stopped the driver and demanded that he pays GH 100.
Resolution status note:	The driver was released
NTB-000-517	Police delay and extortion	2026-05-13	Ghana: Police Babato	Burkina Faso	Resolved 2026-05-13	View
Complaint:	The Police claimed the driver was over speeding, therefore asked him to pay an unspecified amount.
Resolution status note:	The driver was released.
NTB-000-518	Police delay and extortion	2026-05-13	Ghana: Police Achimota	Burkina Faso	Resolved 2026-05-13	View
Complaint:	The driver missed his way, stooped in the middle of the road trying to reverse. This caused a congestion to other road users. The Police came in to help facilitate the traffic and demanded that the driver pays GH 1000.00.
Resolution status note:	The driver was released.
NTB-000-514	Police delay and extortion	2026-05-06	Ghana: Police Tuna	Burkina Faso	Resolved 2026-05-06	View
Complaint:	The Police at the exit of Tuna requested that each of the three drivers paid GH 100.00 without any reason.
Resolution status note:	The drivers were released.
NTB-000-513	Police extortion	2026-05-05	Ghana: Police, Wa	Burkina Faso	Resolved 2026-05-05	View
Complaint:	The driver who loaded at a warehouse with all necessary documents was stopped by the police and requested to pay GH 100.00 without any explanation.
Resolution status note:	The driver was released.
NTB-000-512	Axle Load operator- delay and attempt of extortion	2026-04-16	Ghana: Doboro Mobile Axle weigher	Burkina Faso	Resolved 2026-04-16	View
Complaint:	The driver got to place of weighing but continued his journey without stopping because neither the van nor the mobile weigher was there. The driver was pursued with a pick-up and brought back to Doboro.
Resolution status note:	The driver was released
NTB-000-511	Police delay and extortion	2026-04-13	Ghana: Police check right after Wa Township	Burkina Faso	Resolved 2026-04-13	View
Complaint:	The driver got to the barrier on Sunday 12 April 2026 around 7pm and was stopped by the Police, and requested to pay GH 200.00 after submitting his documents without any explanation. The driver in a first attempt pleaded to pay GHS 100.00 but the officers insisted on the GHS 200.00. So, the driver was forced to sleep at the barrier from Sunday around 7pm till Monday 13th April 2026 around 7am when he reported the issue to GSA.
Resolution status note:	The driver was released without paying any money.
NTB-000-510	Police delay and extortion	2026-04-09	Ghana: Police Techiman	Burkina Faso	Resolved 2026-04-09	View
Complaint:	The driver loaded yam and was heading to Ouagadougou, Burkina Faso. Once at the barrier, the Police requested to see the customs documents covering the cargo, which the driver did not have at that moment.
Resolution status note:	The driver was released few minutes after GSA's intervention.

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