Non-Tariff Barriers :: Complaints

Complaint

Complaint number: NTB-000-533
NTB Type: Other type: Police delay and extortion
Complaint: The Police retained 5 truck and requested that they paid GHs 100.00 each, claiming that the Customs documents were not authentic.
Status note: The drivers were released
Progress update note: One of the drivers reported the incident to GSA.

GSA interacting with Police explained to them that these trucks had gone through a number of Customs barriers with their stamps on the documents.

GSA further enquired to know if Police officers were supposed to be checking Customs papers? The Police responded affirmative, citing instances where Customs officers checked passenger buses.

The Police officer then passed the phone to his in-charge, who understood GSA's explanation but insisted that the drivers give them something.

GSA then connected the drivers with their focal person at the Police Head Quarters, whose intervention led to the release of the drivers.
Policy or regulatory NTB: No
Location: Ghana: Police Wa (Other)
Reporting Country: Burkina Faso
Reporting Town
Date of incident: 2026-07-21
Status: Resolved
Date of resolution: 2026-07-21
Product Description
Product Originating Country
Total value: 0
Date reported: 2026-07-21 12:54
Modified: 2026-07-21 13:05