All resolved complaints

Showing items 321 to 340 of 370
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-069 8.4. Transport related corruption 2018-02-01 Ghana: beofre Barbator Burkina Faso Resolved
2018-02-01 		View
Complaint: The police asked the driver to pay GH 1.00 before they open the barrier for him  
Resolution status note: The driver was immediately released after GSA staff's the conversation with the police.  
NTB-000-070 8.4. Transport related corruption 2018-02-01 Ghana: Paga Burkina Faso Resolved
2018-02-01 		View
Complaint: The driver was delayed at the Paga Border and asked to pay an unspecified amount of money.  
Resolution status note: The driver was released without paying any money  
NTB-000-071 8.4. Transport related corruption 2018-02-01 Ghana: After Yapei Burkina Faso Resolved
2018-02-01 		View
Complaint: Driver was stopped and asked to pay GH 5.00  
Resolution status note: The driver called later to confirm his release  
NTB-000-066 8.4. Transport related corruption 2018-01-30 Ghana: Entrance Kumasi Burkina Faso Resolved
2018-01-30 		View
Complaint: The driver was asked to GH 50.00 even though his papers were on point  
Resolution status note: The driver was released few minutes later.  
NTB-000-067 8.4. Transport related corruption 2018-01-30 Ghana: Fulfulso Burkina Faso Resolved
2018-01-30 		View
Complaint: The driver was asked by the police to pay GH 500.00. This was because there had been a transfer of the goods into another truck and the current truck number does not tally with the weighing certificate.  
Resolution status note: Few minutes later the driver called to confirm his release  
NTB-000-065 8.4. Transport related corruption 2018-01-29 Ghana: Exit Techiman Burkina Faso Resolved
2018-01-29 		View
Complaint: The driver was stopped for check. After checking the police asked him to pay GH 5 even though there was no problem with his documents. Due to this he was kept for about an hour.  
Resolution status note: One minute later the driver called to confirm his release  
NTB-000-064 8.4. Transport related corruption 2018-01-28 Ghana: Tamale South Burkina Faso Resolved
2018-01-28 		View
Complaint: The driver was delayed without explanation for about one hour.  
Resolution status note: Few minutes after talking to the officer, the driver was released.  
NTB-000-063 7.6. Lack of information on procedures (or changes thereof) 2018-01-20 Ghana: Entrance Tamale Burkina Faso Resolved
2018-01-20 		View
Complaint: The driver called because he was pursued by the Police for failing to stop.  
Resolution status note: About two minutes later, the driver called to confirm his realse  
NTB-000-062 8.4. Transport related corruption 2018-01-17 Ghana: Entrance Tamale Burkina Faso Resolved
2018-02-17 		View
Complaint: The driver was kept at the barrier for not paying GH 5 to the police.  
Resolution status note: GSA asked the police not to delay the driver just because another driver complained about him. THis will help promote the free movement along the corridor for competitiveness.

Right after this discussion, the driver called to confirm his release. 		 
NTB-000-029 2.9. Issues related to transit fees 2018-01-05 Ghana: Tema Port Ghana Resolved
2018-01-11 		View
Complaint: Representatives of GHTDA (a local transport union), forced a company driver to pay an entrance fee against attached document. Behaviour similar to Goro Boys and, upon verification, fee was illicit and non sanctioned for non members. Hence, the impression of an attempt to pass on an illigal fee in desguise.  
Resolution status note: upon complaint reaching office of Port Monitoring Officer and upon verification of incidence, port authorities instructed union to refrain from imposing such a fee in foreseeable future, especially yo non members.  
NTB-000-061 8.4. Transport related corruption 2017-12-20 Ghana: Kumasi Tech Burkina Faso Resolved
2017-12-20 		View
Complaint: Five drivers were stopped and after collecting their papers, the police asked them to follow them to their station. On their arrival they were told that the height of their trucks is more than 4,5 therefore they had to pay GH 200.00 each.  
Resolution status note: Few minutes after the feedback from the police Head Quarters, one driver called to confirm their release  
NTB-000-060 7.6. Lack of information on procedures (or changes thereof) 2017-12-12 Ghana: AT Tumu Burkina Faso Resolved
2017-12-13 		View
Complaint: A vehicle knocked the driver's truck from behind and they have been kept at Tumu police station for two days without any explanation  
Resolution status note: ON the 13th December 2017, that is the following day the driver called to confirm his release.  
NTB-000-059 8.4. Transport related corruption 2017-12-09 Ghana: Juaso Burkina Faso Resolved
2017-12-09 		View
Complaint: The driver called GSA staff because he was asked by the police to some money even though there was nothing wrong with his papers.  
Resolution status note: After GSA staff's discussion with the police, the driver was released.  
NTB-000-058 8.4. Transport related corruption 2017-12-06 Ghana: Exit Wa Burkina Faso Resolved
2017-12-06 		View
Complaint: The driver was asked to pay some unspecified money even though his papers were on point:  
Resolution status note: GSA staff spoke to a certain officer Bismark who claimed the driver parked in the middle of the road whiles bringing his papers for check: GSA staff told the police that the driver would be advised on that matter: Immediately after this discussion, the driver was released:  
NTB-000-055 7.6. Lack of information on procedures (or changes thereof) 2017-11-20 Ghana: Tamale South Burkina Faso Resolved
2017-11-20 		View
Complaint: Driver was stopped and delayed at the exit of Tamale because he had a stamp on the weighing certificate from the Jema weighing bridge.  
NTB-000-054 8.4. Transport related corruption 2017-11-16 Ghana: Accra Burkina Faso Resolved
2017-11-16 		View
Complaint: Driver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.  
NTB-000-027 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-11-06 Ghana: Paga Ghana Resolved
2017-11-06 		View
Complaint: On Monday 6th November 2017, about 27 trucks were stopped at the Paga border. The issue was, at their arrival, the drivers gave their documents to the customs who, in their turn handed the papaers to the so called goro boys. These goro boys came to the drivers and asked them to pay 10 000 CFA each before they continue their journey.

However, there was a directive from the commissioner of the Ghana Revenue Authority to stop the operation of the goro boys at the border. Speaking to one Fuseni, one of the goro boys, he told Borderless Alliance staff that the commissioner in his remark asked only the unauthorized agents to stop operating at the border.
It took the intervention of Mr. George ENCHILL ffrom GRA-Customs Division and a certain Mr Koulibali Sounkalo, from the Burkina Shippers' Council to release the drivers. 		 
Resolution status note: This complaint was resolved as BA staff called on Mr George ENCHILL, our focal point person at VRA-Customs division; and M. Coulibaly SOUNKALO from Burkina Shippers' Council to intervene. These two persons spoke to the customs officer in charge at the border for the immediate release of the drivers.  
NTB-000-044 8.4. Transport related corruption 2017-10-27 Ghana: Tamale South Burkina Faso Resolved
2017-10-27 		View
Complaint: Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.  
NTB-000-056 8.4. Transport related corruption 2017-10-26 Ghana: Tema Burkina Faso Resolved
2017-10-26 		View
Complaint: Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police  
NTB-000-026 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 2017-10-20 Ghana: Tamale South Ghana Resolved
2017-11-02 		View
Complaint: Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.  
Resolution status note: This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".  
1 2 3...15 16 17 18 19

Borderless Alliance West Africa
Tel: +233 302 762696
E-mail: info@borderlesswa.com
Website: http://borderlesswa.com