All resolved complaints

Showing items 401 to 420 of 435

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-054	8.4. Transport related corruption	2017-11-16	Ghana: Accra	Burkina Faso	Resolved 2017-11-16	View
Complaint:	Driver coming back from Burkina was kept for more than one hour at the exit of Kintampo and asked to pay 200.00gh just because the truck does not have a reflecter.
NTB-000-027	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2017-11-06	Ghana: Paga	Ghana	Resolved 2017-11-06	View
Complaint:	On Monday 6th November 2017, about 27 trucks were stopped at the Paga border. The issue was, at their arrival, the drivers gave their documents to the customs who, in their turn handed the papaers to the so called goro boys. These goro boys came to the drivers and asked them to pay 10 000 CFA each before they continue their journey. However, there was a directive from the commissioner of the Ghana Revenue Authority to stop the operation of the goro boys at the border. Speaking to one Fuseni, one of the goro boys, he told Borderless Alliance staff that the commissioner in his remark asked only the unauthorized agents to stop operating at the border. It took the intervention of Mr. George ENCHILL ffrom GRA-Customs Division and a certain Mr Koulibali Sounkalo, from the Burkina Shippers' Council to release the drivers.
Resolution status note:	This complaint was resolved as BA staff called on Mr George ENCHILL, our focal point person at VRA-Customs division; and M. Coulibaly SOUNKALO from Burkina Shippers' Council to intervene. These two persons spoke to the customs officer in charge at the border for the immediate release of the drivers.
NTB-000-044	8.4. Transport related corruption	2017-10-27	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-27	View
Complaint:	Driver said they have been stopped for about 30 minutes 15 km after Tamale, even though their papers are okay.
NTB-000-056	8.4. Transport related corruption	2017-10-26	Ghana: Tema	Burkina Faso	Resolved 2017-10-26	View
Complaint:	Driver called because he was accused of failing to stop. According to the driver there was no barrier and the police officer suddenly appeared on the road so he didn't see them and his speed didn't allow him stop. He claimed he was beaten by a military man who was working with the police
NTB-000-026	8.2. Administrative (Border Operating Hours, delays at border posts, etc.)	2017-10-20	Ghana: Tamale South	Ghana	Resolved 2017-11-02	View
Complaint:	Four truck drivers were kept at the barrier (entrance Tamale) for more than two hours (5:00 am - 7:29 am) without any explanation. One of the drivers called Borderless Staff to report the delay. The BA staff tried speaking with the police but they all refused to cooperate. After about 2 minutes, BA staff called back and insisted on speaking to the police before one of them took the phone. The latter without identifying himself told BA staff that they were verifying the drivers' papers. He continued by assuring that as soon as they finish the verification, they will let the drivers go. The same driver called BA staff back at 7:29 am that they were released. However, he explained to Ba staff that their papers were thrown to them on the floor by the police.
Resolution status note:	This complaint has been resolved as Chief Inspector TENKU, from the MTTD Head Quarters, during the road show along the corridor sensitized and educated some of the police officers on "police conducts".
NTB-000-042	8.4. Transport related corruption	2017-10-19	Ghana: Avalavi	Burkina Faso	Resolved 2017-10-19	View
Complaint:	Driver called focal point because he was stopped at a checkpoint 40kms to Techiman. The police collected his papers without saying anything for about 40 minutes
NTB-000-041	7.6. Lack of information on procedures (or changes thereof)	2017-10-17	Ghana: Akatsi	Burkina Faso	Resolved 2017-10-17	View
Complaint:	Driver called focal point because he was asked to take a diversion. This was due to the weight of his truck (26T).
NTB-000-043	8.4. Transport related corruption	2017-10-10	Ghana: Tamale South	Burkina Faso	Resolved 2017-10-10	View
Complaint:	Driver called because they were kept at the barrier (entrance of Tamale) for more than two hours.
NTB-000-037	8.4. Transport related corruption	2017-09-27	Ghana: Tamale South	Burkina Faso	Resolved 2017-09-27	View
Complaint:	Driver was stopped at the Tamale check point. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.
NTB-000-039	7.6. Lack of information on procedures (or changes thereof)	2017-09-27	Ghana: Tamale South	Burkina Faso	Resolved 2017-09-27	View
Complaint:	Driver was stopped at the checkpoint. After checking the papers, the police insisted that the driver pays 5gh even though there was no problem with his papers.
NTB-000-057	7.6. Lack of information on procedures (or changes thereof)	2017-09-23	Ghana: Tema	Burkina Faso	Resolved 2017-09-23	View
Complaint:	Driver called after an accident to know the procedures to follow.
NTB-000-038	7.6. Lack of information on procedures (or changes thereof)	2017-09-20	Ghana: Tamale South	Burkina Faso	Resolved 2017-09-20	View
Complaint:	Driver was stopped and required to present a weighing certificate from Djama. Since they did not have the certificate but had a stamp of the Djama weighbridge, the police insisted that they pay some money.
NTB-000-023	2.14. Other	2017-09-04	Ghana: Porko after Djama check point	Ghana	Resolved 2017-09-08	View
Complaint:	The police requires of truck drivers transiting goods from Tema port to Burkina Faso to provide weighing documents from every weighing point whiles the latter (drivers) also claim that after weighing at the port and the motorway, they just have to present these documents to weighing points of Kumasi and Djama for stamp..
Resolution status note:	This complaint has been resolved after notifying the complainant of the role of the police on the corridor in terms of checks. Other drivers will also be educated on the matter during the upcoming road caravan organized by Borderless Alliance in Collaboration with Ghana Shippers' Authority.
NTB-000-033	8.3. Immigration requirements (Visa, travel permit)	2017-08-31	Ghana: Tema	Burkina Faso	Resolved 2017-08-31	View
Complaint:	Driver was stopped at the exit of Techiman. His licence and papers were checked and were found to be correct. However the driver was detained for about 1 hour before the officer asked him to pay money.
NTB-000-034	8.4. Transport related corruption	2017-08-31	Niger:	Burkina Faso	Resolved 2017-08-31	View
Complaint:	Police stopped driver and demanded money, even though the driver had the weighing papers from the motoway, duly stamped at Kumasi and at Djama.
NTB-000-030	7.6. Lack of information on procedures (or changes thereof)	2017-08-29	Ghana: Abidjan, RCI	Burkina Faso	Resolved 2017-08-29	View
Complaint:	Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
Resolution status note:	BA est intervenue et a expliqué aux agents de police au poste que ce n'était qu'un problème de barrière de la langue et leur a demandé de permettre au conducteur de continuer son voyage Le conducteur a été informé des attitudes à adopter lorsqu'il est arrêté par la police et libéré plus tard sans payer d'argent.
NTB-000-032	7.6. Lack of information on procedures (or changes thereof)	2017-08-29	Ghana: Accra	Burkina Faso	Resolved 2017-08-29	View
Complaint:	Driver was detained at the entrance to Accra for not fastening seat belt. As he was speaking french the Police could not understand him.
NTB-000-052	8.4. Transport related corruption	2017-08-11	Ghana: Accra	Burkina Faso	Resolved 2017-08-11	View
Complaint:	Driver transporting cows was stopped just before Babator and asked to pay an amoutof money before being allowed to continue. He claimed they were also asked to pay an amount of 2,500.00 gh at the Paga border.
NTB-000-053	8.4. Transport related corruption	2017-08-11	Ghana: Tema	Burkina Faso	Resolved 2017-08-11	View
Complaint:	The driver was asked to pay 5gh even though his papers were correct.
NTB-000-051	7.6. Lack of information on procedures (or changes thereof)	2017-07-11	Ghana: Tema	Burkina Faso	Resolved 2017-07-11	View
Complaint:	Driver was asked to pay 100gh because Jema weigh bridge operators stamped on his weighing certificate.

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