Complaint number
NTB Type
Other type: Misunderstanding in implementing regulation  
Due to the fault on the motorway's Axle Load, the driver couldn't weigh the truck. On his arrival at Nsawam, he weighed and had two (2) tons excess. He was therefore fined GH 200.00. Now when the driver got to Kumasi, the operator was asking him to pay another GH 200.00.  
Status note
As the Regional Coordinator said, after hearing the operator, he ordered that the driver should be released. So the driver called later to confirm his release  
Progress update note
Upon hearing this, GSA staff spoke to the operator saying that since it is the same system they are using, the fine should automatically reflect in his system with all the detail of the truck. The operator seemed not to understand GSA staff, therefore gave his Regional Coordinator's number.

GSA staff called the Regional Coordinator and related the issue as discussed with the operator. THe Regional Coordinator said he will call the operator and if the excess is only two (2) tons, he will ask the operator to release the driver.  
Policy or regulatory NTB
Ghana: Kumasi Axle Load (Other)  
Reporting Country
Burkina Faso  
Reporting Town
Date of incident
Date of resolution
Product Description
Product Originating Country
Total value
Date reported
2018-04-19 09:44  
2018-04-19 09:47