All resolved complaints

Showing items 41 to 60 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-029	2.9. Issues related to transit fees	2018-01-05	Ghana: Tema Port	Ghana	Resolved 2018-01-11	View
Complaint:	Representatives of GHTDA (a local transport union), forced a company driver to pay an entrance fee against attached document. Behaviour similar to Goro Boys and, upon verification, fee was illicit and non sanctioned for non members. Hence, the impression of an attempt to pass on an illigal fee in desguise.
Resolution status note:	upon complaint reaching office of Port Monitoring Officer and upon verification of incidence, port authorities instructed union to refrain from imposing such a fee in foreseeable future, especially yo non members.
NTB-000-062	8.4. Transport related corruption	2018-01-17	Ghana: Entrance Tamale	Burkina Faso	Resolved 2018-02-17	View
Complaint:	The driver was kept at the barrier for not paying GH 5 to the police.
Resolution status note:	GSA asked the police not to delay the driver just because another driver complained about him. THis will help promote the free movement along the corridor for competitiveness. Right after this discussion, the driver called to confirm his release.
NTB-000-063	7.6. Lack of information on procedures (or changes thereof)	2018-01-20	Ghana: Entrance Tamale	Burkina Faso	Resolved 2018-01-20	View
Complaint:	The driver called because he was pursued by the Police for failing to stop.
Resolution status note:	About two minutes later, the driver called to confirm his realse
NTB-000-064	8.4. Transport related corruption	2018-01-28	Ghana: Tamale South	Burkina Faso	Resolved 2018-01-28	View
Complaint:	The driver was delayed without explanation for about one hour.
Resolution status note:	Few minutes after talking to the officer, the driver was released.
NTB-000-065	8.4. Transport related corruption	2018-01-29	Ghana: Exit Techiman	Burkina Faso	Resolved 2018-01-29	View
Complaint:	The driver was stopped for check. After checking the police asked him to pay GH 5 even though there was no problem with his documents. Due to this he was kept for about an hour.
Resolution status note:	One minute later the driver called to confirm his release
NTB-000-066	8.4. Transport related corruption	2018-01-30	Ghana: Entrance Kumasi	Burkina Faso	Resolved 2018-01-30	View
Complaint:	The driver was asked to GH 50.00 even though his papers were on point
Resolution status note:	The driver was released few minutes later.
NTB-000-067	8.4. Transport related corruption	2018-01-30	Ghana: Fulfulso	Burkina Faso	Resolved 2018-01-30	View
Complaint:	The driver was asked by the police to pay GH 500.00. This was because there had been a transfer of the goods into another truck and the current truck number does not tally with the weighing certificate.
Resolution status note:	Few minutes later the driver called to confirm his release
NTB-000-069	8.4. Transport related corruption	2018-02-01	Ghana: beofre Barbator	Burkina Faso	Resolved 2018-02-01	View
Complaint:	The police asked the driver to pay GH 1.00 before they open the barrier for him
Resolution status note:	The driver was immediately released after GSA staff's the conversation with the police.
NTB-000-070	8.4. Transport related corruption	2018-02-01	Ghana: Paga	Burkina Faso	Resolved 2018-02-01	View
Complaint:	The driver was delayed at the Paga Border and asked to pay an unspecified amount of money.
Resolution status note:	The driver was released without paying any money
NTB-000-071	8.4. Transport related corruption	2018-02-01	Ghana: After Yapei	Burkina Faso	Resolved 2018-02-01	View
Complaint:	Driver was stopped and asked to pay GH 5.00
Resolution status note:	The driver called later to confirm his release
NTB-000-072	8.4. Transport related corruption	2018-02-02	Ghana: At 60 Km from Tamale	Burkina Faso	Resolved 2018-02-02	View
Complaint:	The driver was asked to pay GH 1.00 without any reason
Resolution status note:	The driver was released and no money was paid
NTB-000-073	8.4. Transport related corruption	2018-02-03	Ghana: Exit Accra	Burkina Faso	Resolved 2018-02-03	View
Complaint:	The driver got to the weigh bridge and weighed the truck and was asked by the operators to pay some amount of money. As the driver refused to do so, they asked him to continue his journey knowing that this will cause him problem with both the police and other weigh bridge operators.
Resolution status note:	After about 10 minutes, the driver called to confirm his release
NTB-000-074	Lack of appropriate road sign	2018-02-06	Ghana: Entrance Nandom	Mali	Resolved 2018-02-06	View
Complaint:	The driver was chassed by the police, who asked him to turn the car to their office.
Resolution status note:	Few minutes later the driver called to confirm his release
NTB-000-075	8.4. Transport related corruption	2018-02-06	Ghana: Entrance Tamale	Burkina Faso	Resolved 2018-02-06	View
Complaint:	The driver was aske to pay GH 5.00 without any explanantion
Resolution status note:	While still speaking to the police, the driver was given his documents to continue his journey.
NTB-000-076	8.4. Transport related corruption	2018-02-07	Ghana: Entrance Yapei	Burkina Faso	Resolved 2018-02-07	View
Complaint:	Police asked the driver to pay GH 5.00
Resolution status note:	The driver was released without paying any money
NTB-000-077	8.4. Transport related corruption	2018-02-09	Ghana: Balungu	Burkina Faso	Resolved 2018-02-09	View
Complaint:	The driver called because he could not understand what the police officer was telling him.
Resolution status note:	The driver called to confirm hi release.
NTB-000-078	8.4. Transport related corruption	2018-02-10	Ghana: Entrance Kumasi	Burkina Faso	Resolved 2018-02-10	View
Complaint:	The driver was kept for more than one hour for not paying GH5.00
Resolution status note:	The driver was released one minute later
NTB-000-079	Unnecessary delay along the corridor	2018-02-10	Ghana: Before Buipe	Burkina Faso	Resolved 2018-02-10	View
Complaint:	The driver was delayed for not presenting Kumasi weighing certificate.
Resolution status note:	Before GSA staff finesed speaking with the officer, the driver was given his papers to continue his journey.
NTB-000-080	8.4. Transport related corruption	2018-02-10	Ghana: Few kilometers to Tamale	Burkina Faso	Resolved 2018-02-10	View
Complaint:	The driver was kept at the checkpoint for not paying an unspecified amount mentioned by the police. The police told him that he would sleep there if he didn't pay.
Resolution status note:	Immediately after discussion with the police, the driver was released
NTB-000-081	8.4. Transport related corruption	2018-02-13	Ghana: Exit Tamalre	Burkina Faso	Resolved 2018-02-13	View
Complaint:	The police asked the driver to pay an amount of money.
Resolution status note:	The driver was released immediately

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