Non-Tariff Barriers :: Complaints

Complaint

Complaint number: NTB-000-486
NTB Type: Other type: Customs delay and extortion
Complaint: The driver's truck broke down on 14th October 2025 and he reported to the Techiman Customs barrier by submitting the goods documents. When the mechanic completed the repair works on the 21st October 2025, the driver went back to the Customs to retrieve his documents for the continuation of his journey.
The Customs requested the driver to pay GHS 1,300.00 before they would go and check on the truck.
Progress update note: The driver reported to GSA. GSA probing further enquired to know if the Customs Officers went to check on the truck when the issue was reported. The driver replied with the negative.
Policy or regulatory NTB: No
Location: Ghana: Customs Techiman (Other)
Reporting Country: Burkina Faso
Reporting Town
Date of incident: 2025-10-21
Status: In process
Product Description
Product Originating Country
Total value: 0
Date reported: 2025-10-21 16:35
Modified: 2025-10-21 16:35