All resolved complaints

Showing items 221 to 240 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-199	8.4. Transport related corruption	2019-03-28	Ghana: Entrance Yape (Going to BF)	Burkina Faso	Resolved 2019-03-28	View
Complaint:	The driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
Resolution status note:	When GSA staff called the driver after few minutes, the latter confirmed his release
NTB-000-198	8.4. Transport related corruption	2019-03-26	Burkina Faso: Kadelso	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The used car driver was stopped and his licence taken from him because of GH 1.00.
Resolution status note:	About five minutes after, the driver called to confirm his release
NTB-000-197	8.4. Transport related corruption	2019-03-26	Ghana: Police patrol team	Burkina Faso	Resolved 2019-03-26	View
Complaint:	Eight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
Resolution status note:	Few minutes after this discussion, the driver called to confirm their release
NTB-000-196	8.4. Transport related corruption	2019-03-26	Ghana: At Walewale	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
Resolution status note:	By the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each
NTB-000-195	Physical harrasement	2019-03-24	Ghana: Between Barbato and Buipe	Burkina Faso	Resolved 2019-03-24	View
Complaint:	Thdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
Resolution status note:	Right after speaking with the In-charge, the driver was released.
NTB-000-194	8.4. Transport related corruption	2019-03-11	Ghana: Kumasi Customs Office	Burkina Faso	Resolved 2019-03-11	View
Complaint:	The driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
Resolution status note:	After about ten (10) minutes, the driver called to confirm his release
NTB-000-193	unnecessary delays on the corridor	2019-03-07	Ghana: 45 km from Wa going to Nandoli	Burkina Faso	Resolved 2019-03-07	View
Complaint:	The drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
Resolution status note:	Few minutes after talking to the officer, the drivers were released
NTB-000-192	Unnecessary delay	2019-03-05	Ghana: Yape mobile weigh bridge	Burkina Faso	Resolved 2019-03-06	View
Complaint:	The driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
Resolution status note:	The driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.
NTB-000-191	Police harassment and extortion	2019-02-26	Ghana: Afiadenyigba Police barrier	Burkina Faso	Resolved 2019-02-26	View
Complaint:	The driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.
Resolution status note:	After seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.
NTB-000-190	Misunderstanding due to language barrier	2019-02-22	Ghana: Sankara barrier	Burkina Faso	Resolved 2019-02-22	View
Complaint:	The driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.
Resolution status note:	Few minutes after, the driver called to confirm his release
NTB-000-189	8.4. Transport related corruption	2019-02-19	Ghana: Bolgatanga Weigh bridge	Burkina Faso	Resolved 2019-02-19	View
Complaint:	Twelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.
Resolution status note:	Five minutes after the discussion with weigh bridge operator, the driver called to confirm their release.
NTB-000-188	8.4. Transport related corruption	2019-02-18	Ghana: 35 km after Tamale (going to BF)	Burkina Faso	Resolved 2019-02-18	View
Complaint:	Four tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.
Resolution status note:	Two minutes after this discussion, the driver called to confirm their release.
NTB-000-187	8.4. Transport related corruption	2019-02-13	Ghana: Entrance Techiman	Burkina Faso	Resolved 2019-02-13	View
Complaint:	Driver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.
Resolution status note:	Few minutes after this discussion, the driver was released without paying any maney.
NTB-000-186	8.4. Transport related corruption	2019-02-02	Ghana: Customs Kumasi	Burkina Faso	Resolved 2019-02-05	View
Complaint:	On the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday. The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money. On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
Resolution status note:	five minutes after the conversation with the second officer, the driver called to confirm his release.
NTB-000-185	8.4. Transport related corruption	2018-12-20	Ghana: Exit Nandoli (coming from Burkina Faso)	Burkina Faso	Resolved 2018-12-20	View
Complaint:	The driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00
Resolution status note:	The moment GSA staff asked to speak to the Police officer, the latter gave the driver's papers to him to go.
NTB-000-184	Unecessary delay on the corridor	2018-12-11	Ghana: Exit Tamale (coming from Burkina)	Burkina Faso	Resolved 2018-12-11	View
Complaint:	The driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.
Resolution status note:	Few minutes after discussion with the officer, the driver called to confirm his release
NTB-000-183	8.4. Transport related corruption	2018-12-05	Ghana: Entrance Tuna	Burkina Faso	Resolved 2018-12-05	View
Complaint:	The driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.
Resolution status note:	About 25 minutes after the discussion the police, the driver called to confirm his release.
NTB-000-182	8.4. Transport related corruption	2018-11-17	Ghana: Entrance Nandoli	Burkina Faso	Resolved 2018-11-17	View
Complaint:	The driver was asked by the Police to GH 5.00 without any reason.
Resolution status note:	Right after the conversation with the police, the driver was released.
NTB-000-181	8.4. Transport related corruption	2018-11-13	Ghana: Exit Kanewu	Burkina Faso	Resolved 2018-11-13	View
Complaint:	Three transit truck drivers who have been stopped by the Police at the entrance of Kanewu and made to pay GH 5.00 each met another police car with the registration number GP 4685, which suddenly stopped them and requested for GH 5.00. The officers retained the drivers' papers for not paying the amount demanded.
Resolution status note:	Right after the discussion with one of the officers the drivers were released without paying any money
NTB-000-180	8.4. Transport related corruption	2018-11-03	Ghana: Entrance of Nandoli	Burkina Faso	Resolved 2018-11-03	View
Complaint:	Seventeen (17) yruck drivers were stopped by the police and asked to pay GH 5.00 even though their papers are valid.
Resolution status note:	Fifteen (15) minutes after the second trial to speak to the Police, one of the drivers called to confirm their release.

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