Non-Tariff Barriers :: Complaints

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-202	8.4. Transport related corruption	2019-04-03	Ghana: Exit Bamboe (coming from Burkina Faso)	Burkina Faso	Resolved 2019-04-03	View
Complaint:	The driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.
Resolution status note:	About two minutes later the driver called to confirm his release.
NTB-000-201	8.4. Transport related corruption	2019-04-02	Ghana: ENTRANCE TECHIMAN	Burkina Faso	Resolved 2019-04-02	View
Complaint:	Three trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each
Resolution status note:	About two (2) minutes later the driver called to confirm their release
NTB-000-200	8.4. Transport related corruption	2019-03-29	Ghana: Entrance Walewale	Burkina Faso	Resolved 2019-03-29	View
Complaint:	Six (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.
Resolution status note:	Thirty (30) minutes after the discussion the drivers were released
NTB-000-199	8.4. Transport related corruption	2019-03-28	Ghana: Entrance Yape (Going to BF)	Burkina Faso	Resolved 2019-03-28	View
Complaint:	The driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
Resolution status note:	When GSA staff called the driver after few minutes, the latter confirmed his release
NTB-000-198	8.4. Transport related corruption	2019-03-26	Burkina Faso: Kadelso	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The used car driver was stopped and his licence taken from him because of GH 1.00.
Resolution status note:	About five minutes after, the driver called to confirm his release
NTB-000-197	8.4. Transport related corruption	2019-03-26	Ghana: Police patrol team	Burkina Faso	Resolved 2019-03-26	View
Complaint:	Eight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
Resolution status note:	Few minutes after this discussion, the driver called to confirm their release
NTB-000-196	8.4. Transport related corruption	2019-03-26	Ghana: At Walewale	Burkina Faso	Resolved 2019-03-26	View
Complaint:	The drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
Resolution status note:	By the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each
NTB-000-195	Physical harrasement	2019-03-24	Ghana: Between Barbato and Buipe	Burkina Faso	Resolved 2019-03-24	View
Complaint:	Thdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
Resolution status note:	Right after speaking with the In-charge, the driver was released.
NTB-000-194	8.4. Transport related corruption	2019-03-11	Ghana: Kumasi Customs Office	Burkina Faso	Resolved 2019-03-11	View
Complaint:	The driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
Resolution status note:	After about ten (10) minutes, the driver called to confirm his release
NTB-000-193	unnecessary delays on the corridor	2019-03-07	Ghana: 45 km from Wa going to Nandoli	Burkina Faso	Resolved 2019-03-07	View
Complaint:	The drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
Resolution status note:	Few minutes after talking to the officer, the drivers were released
NTB-000-192	Unnecessary delay	2019-03-05	Ghana: Yape mobile weigh bridge	Burkina Faso	Resolved 2019-03-06	View
Complaint:	The driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
Resolution status note:	The driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.
NTB-000-191	Police harassment and extortion	2019-02-26	Ghana: Afiadenyigba Police barrier	Burkina Faso	Resolved 2019-02-26	View
Complaint:	The driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.
Resolution status note:	After seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.
NTB-000-190	Misunderstanding due to language barrier	2019-02-22	Ghana: Sankara barrier	Burkina Faso	Resolved 2019-02-22	View
Complaint:	The driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.
Resolution status note:	Few minutes after, the driver called to confirm his release
NTB-000-189	8.4. Transport related corruption	2019-02-19	Ghana: Bolgatanga Weigh bridge	Burkina Faso	Resolved 2019-02-19	View
Complaint:	Twelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.
Resolution status note:	Five minutes after the discussion with weigh bridge operator, the driver called to confirm their release.
NTB-000-188	8.4. Transport related corruption	2019-02-18	Ghana: 35 km after Tamale (going to BF)	Burkina Faso	Resolved 2019-02-18	View
Complaint:	Four tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.
Resolution status note:	Two minutes after this discussion, the driver called to confirm their release.
NTB-000-187	8.4. Transport related corruption	2019-02-13	Ghana: Entrance Techiman	Burkina Faso	Resolved 2019-02-13	View
Complaint:	Driver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.
Resolution status note:	Few minutes after this discussion, the driver was released without paying any maney.
NTB-000-186	8.4. Transport related corruption	2019-02-02	Ghana: Customs Kumasi	Burkina Faso	Resolved 2019-02-05	View
Complaint:	On the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday. The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money. On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
Resolution status note:	five minutes after the conversation with the second officer, the driver called to confirm his release.
NTB-000-185	8.4. Transport related corruption	2018-12-20	Ghana: Exit Nandoli (coming from Burkina Faso)	Burkina Faso	Resolved 2018-12-20	View
Complaint:	The driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00
Resolution status note:	The moment GSA staff asked to speak to the Police officer, the latter gave the driver's papers to him to go.
NTB-000-184	Unecessary delay on the corridor	2018-12-11	Ghana: Exit Tamale (coming from Burkina)	Burkina Faso	Resolved 2018-12-11	View
Complaint:	The driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.
Resolution status note:	Few minutes after discussion with the officer, the driver called to confirm his release
NTB-000-183	8.4. Transport related corruption	2018-12-05	Ghana: Entrance Tuna	Burkina Faso	Resolved 2018-12-05	View
Complaint:	The driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.
Resolution status note:	About 25 minutes after the discussion the police, the driver called to confirm his release.

History
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Request History
4 previous requests available
====
Session
+ –
Session
- Config
  userAgentd87ede2a7a28973d7f81f4e32c0b97da
  time1713586810
  timeout10
  languageen
====
Request
+ –
Request

Cake Params
- controllercomplaints
- actionindex
- named
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  resolved1
- pass(empty)
- resolved1
- plugin(null)
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  urlresolved_complaints/page:11
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  Status.default0
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  Status.resolved1
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  contain
  0Country
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  2LocationType
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$_GET
- urlresolved_complaints/page:11
Cookie

To view Cookies, add CookieComponent to Controller

Current Route
- keys(empty)
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  controllercomplaints
  actionindex
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- template/resolved_complaints/*
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- _compiledRoute#^/resolved_complaints(?:/(?P<_args_>.*))?[/]*$#
- __headerMap
  typecontent_type
  methodrequest_method
  serverserver_name
====

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Sql Logs

default

Query	Affected	Num. rows	Took (ms)	Actions
SHOW FULL COLUMNS FROM `complaints`	35	35	1
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'utf8_general_ci';	1	1	1
SHOW FULL COLUMNS FROM `users`	23	23	1
SHOW FULL COLUMNS FROM `countries`	9	9	1	maybe slow
SHOW FULL COLUMNS FROM `focal_points`	8	8	0
SHOW FULL COLUMNS FROM `regions`	2	2	0
SHOW FULL COLUMNS FROM `complaints_regions`	3	3	0
SHOW FULL COLUMNS FROM `regions_users`	3	3	0
SHOW FULL COLUMNS FROM `focal_points_regions`	3	3	0
SHOW FULL COLUMNS FROM `focal_points_users`	3	3	0
SHOW FULL COLUMNS FROM `complaints_focal_points`	3	3	0
SHOW FULL COLUMNS FROM `towns`	3	3	0
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'latin1_swedish_ci';	1	1	1
SHOW FULL COLUMNS FROM `sectors`	2	2	0
SHOW FULL COLUMNS FROM `sectors_locales`	4	4	0
SHOW FULL COLUMNS FROM `roles`	3	3	0
SHOW FULL COLUMNS FROM `comments`	7	7	0
SHOW FULL COLUMNS FROM `attachments`	8	8	0
SHOW FULL COLUMNS FROM `location_types`	4	4	1	maybe slow
SHOW FULL COLUMNS FROM `locations`	4	4	0
SHOW FULL COLUMNS FROM `location_types_locales`	4	4	0
SHOW FULL COLUMNS FROM `ntb_types`	10	10	1	maybe slow
SHOW FULL COLUMNS FROM `ntb_types_locales`	5	5	0
SHOW FULL COLUMNS FROM `statuses`	7	7	1	maybe slow
SHOW FULL COLUMNS FROM `statuses_locales`	4	4	0
SHOW FULL COLUMNS FROM `ntm_codes`	5	5	0
SHOW FULL COLUMNS FROM `complaints_locales`	4	4	0
SHOW FULL COLUMNS FROM `sms`	13	13	1	maybe slow
SHOW FULL COLUMNS FROM `tariff_codes`	6	6	0
SHOW FULL COLUMNS FROM `complaints_tariff_codes`	3	3	0
SHOW FULL COLUMNS FROM `tariff_codes_locales`	4	4	0
SHOW FULL COLUMNS FROM `emails`	4	4	0
SELECT COUNT(*) AS `count` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0	1	1	0
SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 AND `Status`.`resolved` = 1 AND `Status`.`nonactionable` = 0 ORDER BY `Complaint`.`unique_number` desc LIMIT 200, 20	20	20	0
SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` IN ('5ca45e5e-f598-4278-b588-618fc5bdc882', '5ca38d60-5fa0-4a7f-9125-2ae5c5bdc882', '5c9dc855-e304-4b95-a91c-d59ec5bdc882', '5c9c85dd-be88-4622-a96e-9920c5bdc882', '5c99fcc1-3528-4c15-9071-15a4c5bdc882', '5c99f6bf-af08-4d07-bd0b-12b3c5bdc882', '5c99d6c8-aa70-45ea-a8b3-06e9c5bdc882', '5c99d361-bf5c-4a99-849c-05eec5bdc882', '5c868cb5-9e88-49d7-8f0e-4081c5bdc882', '5c811dca-6ebc-441c-8681-4620c5bdc882', '5c80eed6-77a8-4e27-875e-4fa5c5bdc882', '5c74f11b-ec44-4790-8580-d669c5bdc882', '5c6fb8b1-e3f0-42b2-8692-6538c5bdc882', '5c6d080f-028c-4fa3-93b0-387ec5bdc882', '5c6a6558-faf4-47f7-a4cf-46f2c5bdc882', '5c652d61-fe08-450b-8866-4edbc5bdc882', '5c598253-aca4-44ea-ac8c-cb84c5bdc882', '5c1b9119-8f44-4071-99c5-8512c5bdc882', '5c10ce13-5c6c-4fa7-a39f-4d82c5bdc882', '5c07b428-a254-429c-88c6-43fdc5bdc882')	2	2	0
SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` IN ('5ca45e5e-f598-4278-b588-618fc5bdc882', '5ca38d60-5fa0-4a7f-9125-2ae5c5bdc882', '5c9dc855-e304-4b95-a91c-d59ec5bdc882', '5c9c85dd-be88-4622-a96e-9920c5bdc882', '5c99fcc1-3528-4c15-9071-15a4c5bdc882', '5c99f6bf-af08-4d07-bd0b-12b3c5bdc882', '5c99d6c8-aa70-45ea-a8b3-06e9c5bdc882', '5c99d361-bf5c-4a99-849c-05eec5bdc882', '5c868cb5-9e88-49d7-8f0e-4081c5bdc882', '5c811dca-6ebc-441c-8681-4620c5bdc882', '5c80eed6-77a8-4e27-875e-4fa5c5bdc882', '5c74f11b-ec44-4790-8580-d669c5bdc882', '5c6fb8b1-e3f0-42b2-8692-6538c5bdc882', '5c6d080f-028c-4fa3-93b0-387ec5bdc882', '5c6a6558-faf4-47f7-a4cf-46f2c5bdc882', '5c652d61-fe08-450b-8866-4edbc5bdc882', '5c598253-aca4-44ea-ac8c-cb84c5bdc882', '5c1b9119-8f44-4071-99c5-8512c5bdc882', '5c10ce13-5c6c-4fa7-a39f-4d82c5bdc882', '5c07b428-a254-429c-88c6-43fdc5bdc882') AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)	0	0	0
SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `countries` AS `Country` LEFT JOIN `focal_points` AS `FocalPoint` ON (`FocalPoint`.`country_id` = `Country`.`id`) WHERE `Country`.`member` = 1 ORDER BY `name` ASC	15	15	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BJ'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da7b-3aac-4895-879c-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'BF'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa29-b610-4f6a-bb28-0612c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CV'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'CI'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da84-7460-4ef7-9eb6-39fac0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GM'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GH'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da69-13d8-49d0-ad22-3ac9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GN'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'GW'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'LR'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'ML'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NE'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'NG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da8c-b374-4d89-96a0-39f9c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SN'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5418fa08-f9f0-4b67-9e2d-0545c0a8e186' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'SL'	0	0	0
SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id` FROM `focal_points` AS `FocalPoint` WHERE `FocalPoint`.`country_id` = 'TG'	1	1	0
SELECT `Region`.`name`, `FocalPointsRegion`.`id`, `FocalPointsRegion`.`focal_point_id`, `FocalPointsRegion`.`region_id` FROM `regions` AS `Region` JOIN `focal_points_regions` AS `FocalPointsRegion` ON (`FocalPointsRegion`.`focal_point_id` = '5417da95-21e4-4eff-8899-39f8c0a80305' AND `FocalPointsRegion`.`region_id` = `Region`.`id`)	1	1	0
SELECT `Region`.`id`, `Region`.`name` FROM `regions` AS `Region` WHERE 1 = 1	2	2	0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC	77	77	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE `Status`.`default` = 0 AND `Status`.`rejected` = 0 ORDER BY `Status`.`order` ASC	5	5	0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC	7	7	0

Query Explain:

Click an "Explain" link above, to see the query explanation.

====

Timer

+ –

Memory

Peak Memory Use 16.01 MB

Message	Memory use
Component initialization	10.21 MB
Controller action start	10.27 MB
Controller render start	11.69 MB
View render complete	13.55 MB

Timers

Total Request Time: 341 (ms)

Message	Time in ms	Graph
Core Processing (Derived)	159.76
Component initialization and startup	1.51
Controller action	47.17
» Complaint->find()	5.03
» Complaint->find() #2	17.34
» Country->find()	4.51
» Region->find()	0.22
» NtbType->find()	3.95
» NtbType->find() #2	4.05
» Status->find()	0.40
» Status->find() #2	0.25
Render Controller Action	60.66
» Rendering View	58.86
» » Rendering APP/views/complaints/index.ctp	48.57
» » » Rendering CORE/plugins/octoplus/views/elements/paging.ctp	3.61
» » Rendering APP/views/layouts/default.ctp	10.09
» » » Rendering APP/views/elements/dock_menu.ctp	0.21
» » » Rendering APP/views/elements/ntbbanner.ctp	4.24
» » » » Rendering APP/views/elements/login_banner.ctp	2.79
» » » » » Rendering APP/views/elements/login.ctp	2.53
» » » Rendering APP/views/elements/ntbmenu.ctp	4.55
» » » Rendering APP/views/elements/ntbfooter.ctp	0.07

====

Log
+ –

Logs

====
Variables
+ –
View Variables
- localeeng
- countries
  ECOWAS
  BJBenin
  BFBurkina Faso
  CICôte d'Ivoire
  GHGhana
  NGNigeria
  SNSenegal
  TGTogo
- ntbTypes
  Category 1. Government participation in trade & restrictive practices tolerated by governments
  4e09b8bd-a198-4b79-a9e5-103ec0a803051.1. Export subsidies
  4e09b8d1-1fec-47ef-920c-0f53c0a803051.2. Government monopoly in export/import
  4e0c68dc-5dcc-48dd-b6f3-6f9ac0a803051.3. State subsidies, procurement, trading, state ownership
  d67edb0e-a31d-11e0-af43-000c292ff6141.4. Preference given to domestic bidders/suppliers
  d67f1ce0-a31d-11e0-af43-000c292ff6141.5. Requirement for counter trade
  d67f2f64-a31d-11e0-af43-000c292ff6141.6. Domestic assistance programmes for companies
  d67f409e-a31d-11e0-af43-000c292ff6141.7. Discriminatory or flawed government procurement policies
  d67f5336-a31d-11e0-af43-000c292ff6141.8. Import bans
  d67f645c-a31d-11e0-af43-000c292ff6141.9. Determination of eligibility of an exporting country by the importing country
  d67f765e-a31d-11e0-af43-000c292ff6141.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country
  d67f886a-a31d-11e0-af43-000c292ff6141.11. Occupational safety and health regulation
  d67f9ac6-a31d-11e0-af43-000c292ff6141.12. Multiplicity and Controls of Foreign exchange market
  d67faca0-a31d-11e0-af43-000c292ff6141.13. "Buy national" policy
  d67fbe7a-a31d-11e0-af43-000c292ff6141.14. Lack of coordination between government institutions
  d67fcfd2-a31d-11e0-af43-000c292ff6141.15. Other
  Category 2. Customs and administrative entry procedures
  d67fe0da-a31d-11e0-af43-000c292ff6142.1. Government imposing antidumping duties
  d67ff28c-a31d-11e0-af43-000c292ff6142.2. Arbitrary customs classification
  d6800362-a31d-11e0-af43-000c292ff6142.3. Issues related to the rules of origin
  d68015a0-a31d-11e0-af43-000c292ff6142.4. Import licensing
  d6802680-a31d-11e0-af43-000c292ff6142.5. Decreed customs surcharges
  d6803846-a31d-11e0-af43-000c292ff6142.6. Additional taxes and other charges
  d6804962-a31d-11e0-af43-000c292ff6142.7. International taxes and charges levied on imports and other tariff measures
  d6805b28-a31d-11e0-af43-000c292ff6142.8. Lengthy and costly customs clearance procedures
  d6806c12-a31d-11e0-af43-000c292ff6142.9. Issues related to transit fees
  d6807ed2-a31d-11e0-af43-000c292ff6142.10. Inadequate or unreasonable customs procedures and charges
  d6808fee-a31d-11e0-af43-000c292ff6142.11. Lack of control in Customs infrastructure
  d680a0c4-a31d-11e0-af43-000c292ff6142.12. Lack of capacity of Customs officers
  d680b2d0-a31d-11e0-af43-000c292ff6142.13. Issues related to Pre-Shipment Inspections
  d680c3e2-a31d-11e0-af43-000c292ff6142.14. Other
  4d480568-810c-43b9-8f97-7ce442c5ea45Category 3. Technical barriers to trade (TBT)
  4d480586-bc1c-4f01-b5e3-2e1442c5ea45Category 4. Sanitary & phyto-sanitary (SPS) measures
  Category 5. Specific limitations
  d681956a-a31d-11e0-af43-000c292ff6145.1. Quantitative restrictions
  d681a65e-a31d-11e0-af43-000c292ff6145.2. Exchange controls
  d681b82e-a31d-11e0-af43-000c292ff6145.3. Export taxes
  d681c922-a31d-11e0-af43-000c292ff6145.4. Quotas
  d681da02-a31d-11e0-af43-000c292ff6145.5. Import licensing requirements
  d681ec2c-a31d-11e0-af43-000c292ff6145.6. Proportion restrictions of foreign to domestic goods (local content requirement)
  d681fd3e-a31d-11e0-af43-000c292ff6145.7. Minimum import price limits
  d6820f18-a31d-11e0-af43-000c292ff6145.8. Embargoes
  d682205c-a31d-11e0-af43-000c292ff6145.9. Non-automatic licensing
  d6823254-a31d-11e0-af43-000c292ff6145.10. Prohibitions
  d68243c0-a31d-11e0-af43-000c292ff6145.11. Quantitative safeguard measures
  d68255d6-a31d-11e0-af43-000c292ff6145.12. Export restraint arrangements
  d68266fc-a31d-11e0-af43-000c292ff6145.13. Other quantity control measures
  d682785e-a31d-11e0-af43-000c292ff6145.14. Restrictive licenses
  d6828a60-a31d-11e0-af43-000c292ff6145.15. Other
  Category 6. Charges on imports
  d6829b5e-a31d-11e0-af43-000c292ff6146.1. Prior import deposits and subsidies
  d682ad1a-a31d-11e0-af43-000c292ff6146.2. Administrative fees
  d682be86-a31d-11e0-af43-000c292ff6146.3. Special supplementary duties
  d682d088-a31d-11e0-af43-000c292ff6146.4. Import credit discriminations
  d682e1cc-a31d-11e0-af43-000c292ff6146.5. Variable levies
  d682f3a6-a31d-11e0-af43-000c292ff6146.6. Border taxes
  d68304c2-a31d-11e0-af43-000c292ff6146.7. Other
  Category 7. Other procedural problems
  d683170a-a31d-11e0-af43-000c292ff6147.1. Arbitrariness
  d68327ea-a31d-11e0-af43-000c292ff6147.2. Discrimination
  d68338b6-a31d-11e0-af43-000c292ff6147.3. Corruption
  d6834a68-a31d-11e0-af43-000c292ff6147.4. Costly procedures
  d6835b66-a31d-11e0-af43-000c292ff6147.5. Lengthy procedures
  d6836d2c-a31d-11e0-af43-000c292ff6147.6. Lack of information on procedures (or changes thereof)
  d6837e48-a31d-11e0-af43-000c292ff6147.7. Complex variety of documentation required
  d683902c-a31d-11e0-af43-000c292ff6147.8. Consular and Immigration Issues
  d683a134-a31d-11e0-af43-000c292ff6147.9. Inadequate trade related infrastructure
  d683c1aa-a31d-11e0-af43-000c292ff6147.10. Other
  Category 8. Transport, Clearing and Forwarding
  134ae3f8-9813-11e1-be2a-00e08128b0718.1. Government Policy and regulations
  13746138-9813-11e1-be2a-00e08128b0718.2. Administrative (Border Operating Hours, delays at border posts, etc.)
  139dea58-9813-11e1-be2a-00e08128b0718.3. Immigration requirements (Visa, travel permit)
  13c9ccfe-9813-11e1-be2a-00e08128b0718.4. Transport related corruption
  13f328f6-9813-11e1-be2a-00e08128b0718.5. Infrastructure (Air, Port, Rail, Road, Border Posts,)
  141e6da4-9813-11e1-be2a-00e08128b0718.6. Vehicle standards
  d683b2f0-a31d-11e0-af43-000c292ff6148.7. Costly Road user charges /fees
  3746f9d4-98f6-11e1-be2a-00e08128b0718.8. Issues related to transit
  otherOther
  policyPolicy or Regulatory NTB
  notPolicyNot a policy or regulatory NTB
- statuses
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- regions
  08391dd0-3d26-11e4-916c-0800200c9a66ECOWAS
  08391dd0-3d26-11e4-916c-0800201c9a66UEMOA
- allStatuses
  4cc5a0be-045c-4434-a342-43b5c0a80305New (Not reviewed)
  4cc5a0cb-edc4-4985-80f5-43b5c0a80305New
  4cc5a0d7-d800-431b-8087-45b5c0a80305Complaint registered with REC
  4cc5a0de-c93c-40d5-86de-45b4c0a80305In process
  4cc5a0e4-33ec-4f36-a85c-4278c0a80305Resolved
  4cc5a0f0-4218-4545-8158-4343c0a80305Rejected
  eedcc546-eebf-102e-b869-00e08128b071Non-actionable
- complaints
  0
  Complaint
  id5ca45e5e-f598-4278-b588-618fc5bdc882
  unique_number202
  user_id(null)
  user_detailsZacharia Kabore Truck: 11 KL 8739 Tel: 0274558539
  user_emailgershonewman@gmail.com
  complaintThe driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.
  original_complaintThe driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Bamboe (coming from Burkina Faso)
  date_of_incident2019-04-03
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-04-03
  created2019-04-03 09:18:54
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-04-03 09:21:11
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff upon hearing this asked to speak to the police but the latter refused to take the phone and asked the driver to bring his papers for check.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver got to the checkpoint and the police without requesting for his qsked him to pay GH 5.00 and go. The officer told the driver that without the money he won't move.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5ca45ee7-bc0c-4b4f-b7e5-62b5c5bdc882
  complaint_id5ca45e5e-f598-4278-b588-618fc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAbout two minutes later the driver called to confirm his release.
  resolution1
  created2019-04-03 09:21:11
  modified2019-04-03 09:21:11
  ComplaintsLocale(empty)
  TariffCode(empty)
  1
  Complaint
  id5ca38d60-5fa0-4a7f-9125-2ae5c5bdc882
  unique_number201
  user_id(null)
  user_detailsKOwanda Shaba Tel. 0274231610 Truck: 05 HL 4209
  user_emailgershonewman@gmail.com
  complaintThree trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each
  original_complaintThree trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherENTRANCE TECHIMAN
  date_of_incident2019-04-02
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-04-02
  created2019-04-02 18:27:12
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-04-02 18:28:59
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateOne of the drivers called GSA staff to report the incidence. GSA staff speaking to one of the police officers was told that the drivers did wrong overtaking. Then GSA staff asked the officer what is the way forward. But the officer could not say anything and gave the phone back to the driver.
  offline0
  offline_comment
  policy0
  complaint_languageThree trucks were stopped by the police and asked to provide their papers. After checking the papers, the police asked them to pay GH 5.00 each
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5ca38dcb-9a38-46d0-a454-2bffc5bdc882
  complaint_id5ca38d60-5fa0-4a7f-9125-2ae5c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAbout two (2) minutes later the driver called to confirm their release
  resolution1
  created2019-04-02 18:28:59
  modified2019-04-02 18:28:59
  ComplaintsLocale(empty)
  TariffCode(empty)
  2
  Complaint
  id5c9dc855-e304-4b95-a91c-d59ec5bdc882
  unique_number200
  user_id
  user_detailsSafo Idrissa Truck 11 KL 5168 Tel: 0540601268
  user_emailgershonewman@gmail.com
  complaintSix (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.
  original_complaintSix (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherEntrance Walewale
  date_of_incident2019-03-29
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-29
  created2019-03-29 09:25:09
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-29 09:38:14
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updatespeaking to one of the officers, he told GSA staff that the drivers' licences are fake. GSA staff asked the officer what shows that the licences are fake. at he latter got angry and started using abusive words on GSA staff. (am speaking rubbish). S'adressant à l'un des officiers, il a informé le personnel de la GSA que les permis de conduire étaient des faux. Le personnel de la GSA a demandé à l'agent ce qui montre que les permis sont fausses ce dernier (le policier) s'est fâché et a commencé à utiliser des mots abusifs sur le personnel de la GSA. ( en lui disant qu'il dit des bêtises).
  offline0
  offline_comment
  policy0
  complaint_languageSix (6) trucks were stopped by the Police around 4:00am and asked to pay GH 10.00 each even though their papers were ok.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c9dcb66-c7c8-4343-8c1a-daedc5bdc882
  complaint_id5c9dc855-e304-4b95-a91c-d59ec5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThirty (30) minutes after the discussion the drivers were released
  resolution1
  created2019-03-29 09:38:14
  modified2019-03-29 09:38:14
  ComplaintsLocale
  0
  trans_id43
  id5c9dc855-e304-4b95-a91c-d59ec5bdc882
  complaintLa police a intercepté six (6) camions vers 4h du matin et leur a demandé de payer 10 GH chacun alors que leurs papiers étaient à jour.
  localefre
  1
  trans_id44
  id5c9dc855-e304-4b95-a91c-d59ec5bdc882
  complaint
  localepor
  TariffCode(empty)
  3
  Complaint
  id5c9c85dd-be88-4622-a96e-9920c5bdc882
  unique_number199
  user_id(null)
  user_detailsBokoum Boubakar Truck: 11 HK 2893 Tel: 0577700650
  user_emailgershonewman@gmail.com
  complaintThe driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
  original_complaintThe driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherEntrance Yape (Going to BF)
  date_of_incident2019-03-28
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-28
  created2019-03-28 10:29:17
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-28 10:30:42
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff, speaking to one of the officers was asked to call back in one (1) minute since the arresting officer wasn't around. The said officer called back and told GSA staff that they were checking the driver's papers and assured him that they were releasing the driver. Few minutes later, GSA staff called the driver who confirmed his release.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver got to the checkpoint. The police took the Customs papers from him and asked him to pay GH 5.00.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c9c8632-7ba4-4ffc-82ae-9958c5bdc882
  complaint_id5c9c85dd-be88-4622-a96e-9920c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentWhen GSA staff called the driver after few minutes, the latter confirmed his release
  resolution1
  created2019-03-28 10:30:42
  modified2019-03-28 10:30:42
  ComplaintsLocale(empty)
  TariffCode(empty)
  4
  Complaint
  id5c99fcc1-3528-4c15-9071-15a4c5bdc882
  unique_number198
  user_id(null)
  user_detailsZacharia Zagre Vehicle: DP 9740 Tel: 0279062779
  user_emailgershonewman@gmail.com
  complaintThe used car driver was stopped and his licence taken from him because of GH 1.00.
  original_complaintThe used car driver was stopped and his licence taken from him because of GH 1.00.
  country_idBF
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherKadelso
  date_of_incident2019-03-26
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-26
  created2019-03-26 12:19:45
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-26 12:22:11
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff asked to speak to the police but all the officers refused to take the phone.
  offline0
  offline_comment
  policy0
  complaint_languageThe used car driver was stopped and his licence taken from him because of GH 1.00.
  Country
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c99fd53-50fc-417b-9852-1504c5bdc882
  complaint_id5c99fcc1-3528-4c15-9071-15a4c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAbout five minutes after, the driver called to confirm his release
  resolution1
  created2019-03-26 12:22:11
  modified2019-03-26 12:22:11
  ComplaintsLocale(empty)
  TariffCode(empty)
  5
  Complaint
  id5c99f6bf-af08-4d07-bd0b-12b3c5bdc882
  unique_number197
  user_id(null)
  user_detailsBaro Adama Truck: 11 HM 4247 Tel: 0267265004
  user_emailgershonewman@gmail.com
  complaintEight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
  original_complaintEight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherPolice patrol team
  date_of_incident2019-03-26
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-26
  created2019-03-26 11:54:07
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-26 12:02:26
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff upon hearing this asked to speak to the officer and tried to explain to the police that the drivers just left a checkpoint which is at less than 100m but the officer didn't want to understand. After the talk with the officer, the police ordered the drivers to open their tarpaulin for them to see the goods they were carrying. GSA staff later called Mr. Sasu, who requested that his number be given to the drivers, which he did
  offline0
  offline_comment
  policy0
  complaint_languageEight (8) trucks which just left a checkpoint ( at less than 100 meters) were stopped at Wa by police patrol team and asked to GH 5.00 each.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c99f8b2-d45c-4172-80c0-1434c5bdc882
  complaint_id5c99f6bf-af08-4d07-bd0b-12b3c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after this discussion, the driver called to confirm their release
  resolution1
  created2019-03-26 12:02:26
  modified2019-03-26 12:02:26
  ComplaintsLocale(empty)
  TariffCode(empty)
  6
  Complaint
  id5c99d6c8-aa70-45ea-a8b3-06e9c5bdc882
  unique_number196
  user_id(null)
  user_detailsFofana Oumar Truck: 11 KN 0678 Tel: 0272886439
  user_emailgershonewman@gmail.com
  complaintThe drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
  original_complaintThe drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherAt Walewale
  date_of_incident2019-03-26
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-26
  created2019-03-26 09:37:44
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-26 09:39:17
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called GSA staff to report and the latter said he would speak to the police when he got to the office, since he was a few meters from the office.
  offline0
  offline_comment
  policy0
  complaint_languageThe drivers (2) were kept but the police because they stopped them and they didn't stop on the spot. According to the drivers, since it wasn't a barrier they didn't know the police were there. This prevented them from stopping right where they were.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c99d725-8464-4812-9395-09b9c5bdc882
  complaint_id5c99d6c8-aa70-45ea-a8b3-06e9c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentBy the time GSA staff got to the office, the driver called to confirm their release, but after paying GH 5.00 each
  resolution1
  created2019-03-26 09:39:17
  modified2019-03-26 09:39:17
  ComplaintsLocale(empty)
  TariffCode(empty)
  7
  Complaint
  id5c99d361-bf5c-4a99-849c-05eec5bdc882
  unique_number195
  user_id(null)
  user_detailsGuira Sabari Truck: 11 KL 2213 Tel: 0270991655
  user_emailgershonewman@gmail.com
  complaintThdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
  original_complaintThdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBetween Barbato and Buipe
  date_of_incident2019-03-24
  ntb_type_idother
  ntb_type_otherPhysical harrasement
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-24
  created2019-03-26 09:23:13
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-26 09:28:04
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff spoke with a certain officer Ousu Ashun who confirmed that their in-charge threw the triangle away but not in the bush. Later on, GSA staff asked to speak with the in-charge. The latter agreed on throwing the triangle but also said he didn't throw it in the bush. It was here that GSA staff tried to advice the In-charge on how such misconducts can affect the transit trade which contributes to the development our country.
  offline0
  offline_comment
  policy0
  complaint_languageThdriver was stopped and asked to provide his papers, which he did. The Police, after checking and seeing that there was no problem with the papers requested for fire extinguisher and warning triangle. These also the driver provided but the officer threw the warning triangle in the bush saying that it was broken.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c99d484-838c-422c-84f9-05b0c5bdc882
  complaint_id5c99d361-bf5c-4a99-849c-05eec5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentRight after speaking with the In-charge, the driver was released.
  resolution1
  created2019-03-26 09:28:04
  modified2019-03-26 09:28:04
  ComplaintsLocale(empty)
  TariffCode(empty)
  8
  Complaint
  id5c868cb5-9e88-49d7-8f0e-4081c5bdc882
  unique_number194
  user_id(null)
  user_detailsNitsema Issaka Truck: 11 GK 0616 Tel: 0269707944
  user_emailgershonewman@gmail.com
  complaintThe driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
  original_complaintThe driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherKumasi Customs Office
  date_of_incident2019-03-11
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-11
  created2019-03-11 18:28:37
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-11 18:31:33
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon hearing this, GSA staff spoke to one of the Customs officers who claimed that for any case of accident, the driver involved must pay an "Escort fee" but clarified that he was not on this particular case. This made GSA staff request for speaking to the officer on the case.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver had an accident on the 26th February 2019. He reported to the Police and then to the Customs. The Customs requested that he presents a paper from the Police which the driver did. Now the day the truck was ready for the driver to continue his journey, Customs at Kumasi asked that the driver pays GH 300 before they could give him his papers.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
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  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c868d65-a428-40ca-a08f-4e53c5bdc882
  complaint_id5c868cb5-9e88-49d7-8f0e-4081c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter about ten (10) minutes, the driver called to confirm his release
  resolution1
  created2019-03-11 18:31:33
  modified2019-03-11 18:31:33
  ComplaintsLocale(empty)
  TariffCode(empty)
  9
  Complaint
  id5c811dca-6ebc-441c-8681-4620c5bdc882
  unique_number193
  user_id(null)
  user_detailsSanou Daouda Truck: 11 JN 9180/05 Tel: 0276296733
  user_emailgershonewman@gmail.com
  complaintThe drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
  original_complaintThe drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_other45 km from Wa going to Nandoli
  date_of_incident2019-03-07
  ntb_type_idother
  ntb_type_otherunnecessary delays on the corridor
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-07
  created2019-03-07 15:34:02
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-07 17:25:59
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff speaking to one of the Police Officers was told that there must be a kind of crown on the international licence. However, the officer himself told GSA staff that it is not a big deal and asked him to advice the drivers on that matter. This was done right away by GSA staff.
  offline0
  offline_comment
  policy0
  complaint_languageThe drivers (2) was kept at the checkpoint because the officers claimed their licences were not authentic.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c813807-2664-4444-8679-4cbec5bdc882
  complaint_id5c811dca-6ebc-441c-8681-4620c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after talking to the officer, the drivers were released
  resolution1
  created2019-03-07 17:25:59
  modified2019-03-07 17:25:59
  ComplaintsLocale(empty)
  TariffCode(empty)
  10
  Complaint
  id5c80eed6-77a8-4e27-875e-4fa5c5bdc882
  unique_number192
  user_id(null)
  user_detailsSeidou Truck:11 HM 58 44 Tel: 0246608672
  user_emailgershonewman@gmail.com
  complaintThe driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
  original_complaintThe driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherYape mobile weigh bridge
  date_of_incident2019-03-05
  ntb_type_idother
  ntb_type_otherUnnecessary delay
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-03-06
  created2019-03-07 12:13:42
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-03-07 13:49:55
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon hearing this GSA staff spoke to the bridge operator who said he had reported the incidence to his bosses, therefore he was waiting for their response. GSA staff later called Mr. BAYA Ishmael from Ghana Highway Authority who confirmed that the driver had to be retained till the bridge is repaired. He continued by saying that in case the machine didn't work, the driver would have to pay for the repair.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver got to the weigh bridge and was asked to climb and weigh. Accidentally, in the course of doing this the truck dragged the pad and caused a cable to tear.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c810563-d454-42ea-8afd-4578c5bdc882
  complaint_id5c80eed6-77a8-4e27-875e-4fa5c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe driver was released to go on the following day, that is 6th March, 2019, after the technician had checked the machine and confirmed that it was working.
  resolution1
  created2019-03-07 13:49:55
  modified2019-03-07 13:49:55
  ComplaintsLocale(empty)
  TariffCode(empty)
  11
  Complaint
  id5c74f11b-ec44-4790-8580-d669c5bdc882
  unique_number191
  user_id(null)
  user_detailsOuedraogo Idrissa Truck: 11 GP 5506 Tel: 0242563895
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.
  original_complaintThe driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherAfiadenyigba Police barrier
  date_of_incident2019-02-26
  ntb_type_idother
  ntb_type_otherPolice harassment and extortion
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-26
  created2019-02-26 09:56:11
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-26 10:01:25
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff speaking to one female officer, was told that the driver was arrested therefore he should bring something (money) and go. The arresting officer claimed the driver was rude towards him that is the reason he was taking hi to court. GSA staff later asked the driver to take picture of the tires and send to him, which he did. The tires were not warn out as the officer said. After about ten minutes, the driver sent a voice message to GSA staff saying that the officer was threatening him that he wants to spoil his job. On this the officer released the papers and asked the diver to leave.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped and asked to present his papers, which he did. After checking the papers, the officer came round the truck and told the driver that one of his tires is warn out, therefore he is processing the driver for court. The tyre was even lifted off the ground.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c74f255-0e80-4e06-8e15-d66fc5bdc882
  complaint_id5c74f11b-ec44-4790-8580-d669c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAfter seeing that the driver sent pictures of the tires to GSA staff, the officer released the papers and asked the driver to continue his journey after threatening him of spoiling his job.
  resolution1
  created2019-02-26 10:01:25
  modified2019-02-26 10:01:25
  ComplaintsLocale(empty)
  TariffCode(empty)
  12
  Complaint
  id5c6fb8b1-e3f0-42b2-8692-6538c5bdc882
  unique_number190
  user_id(null)
  user_detailsSigue George Moussa Truck: 11 KN 3572 Tel: 0261084748
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.
  original_complaintThe driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherSankara barrier
  date_of_incident2019-02-22
  ntb_type_idother
  ntb_type_otherMisunderstanding due to language barrier
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-22
  created2019-02-22 10:54:09
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-22 10:55:28
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateGSA staff listened to the Police and explained to the driver. He later convince the Officer that the overtaking was not intentional.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped and kept at the checkpoint because the Police wanted to explain some rules and regulations to him on overtaking.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c6fb900-22b4-416d-bd54-6495c5bdc882
  complaint_id5c6fb8b1-e3f0-42b2-8692-6538c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after, the driver called to confirm his release
  resolution1
  created2019-02-22 10:55:28
  modified2019-02-22 10:55:28
  ComplaintsLocale(empty)
  TariffCode(empty)
  13
  Complaint
  id5c6d080f-028c-4fa3-93b0-387ec5bdc882
  unique_number189
  user_id(null)
  user_detailsMahamadi Yougbare Tel: 0275329440 Truck: 11 JK 6080
  user_emailgershonewman@gmail.com
  complaintTwelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.
  original_complaintTwelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherBolgatanga Weigh bridge
  date_of_incident2019-02-19
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-19
  created2019-02-20 09:55:59
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-20 10:10:20
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon receiving the report from one of the drivers, GSA staff asked to speak to one of the weighbridge operator. The latter confirmed that the trucks were overloaded. In view of that, GSA staff asked the driver to snap a picture of the two scale papers and send to him on whatsapp, which the driver who called did.
  offline0
  offline_comment
  policy0
  complaint_languageTwelve (12) truck drivers got to the weighed their trucks and were told that they had overload, meanwhile their scale paper from showed underweight.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c6d0b6d-a25c-48b4-9e1a-3b09c5bdc882
  complaint_id5c6d080f-028c-4fa3-93b0-387ec5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFive minutes after the discussion with weigh bridge operator, the driver called to confirm their release.
  resolution1
  created2019-02-20 10:10:21
  modified2019-02-20 10:10:21
  ComplaintsLocale(empty)
  TariffCode(empty)
  14
  Complaint
  id5c6a6558-faf4-47f7-a4cf-46f2c5bdc882
  unique_number188
  user_id(null)
  user_detailsZongo Mathias Truck: 11 HN 1591 Tel:
  user_emailgershonewman@gmail.com
  complaintFour tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.
  original_complaintFour tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_other35 km after Tamale (going to BF)
  date_of_incident2019-02-18
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-18
  created2019-02-18 09:57:12
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-18 09:59:06
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA asked to speak to the officers but they (30 all refused to take the phone.
  offline0
  offline_comment
  policy0
  complaint_languageFour tankers were stopped for check. After checking their papers, the Police asked them to pay something with the view that ghanaian drivers also do same when in Burkina Faso.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c6a65ca-1758-461e-8c03-4ff5c5bdc882
  complaint_id5c6a6558-faf4-47f7-a4cf-46f2c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentTwo minutes after this discussion, the driver called to confirm their release.
  resolution1
  created2019-02-18 09:59:06
  modified2019-02-18 09:59:06
  ComplaintsLocale(empty)
  TariffCode(empty)
  15
  Complaint
  id5c652d61-fe08-450b-8866-4edbc5bdc882
  unique_number187
  user_id(null)
  user_detailsJeremie Dingo tel: 0573590931 Truck: 11 JN 1313
  user_emailgershonewman@gmail.com
  complaintDriver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.
  original_complaintDriver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id
  location_otherEntrance Techiman
  date_of_incident2019-02-13
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-13
  created2019-02-14 10:57:05
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-14 10:58:28
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateWhen called, GSA staff asked to speak to the officers on the ground. One officer with no identification claimed the driver was caught in dangerous overtaking that's why he had been kept for more than an hour.
  offline0
  offline_comment
  policy0
  complaint_languageDriver got to the check point, provided his papers and was asked by the Police to pay GH 5.00 even though the papers were on point.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c652db4-96f0-402f-ad44-463ac5bdc882
  complaint_id5c652d61-fe08-450b-8866-4edbc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after this discussion, the driver was released without paying any maney.
  resolution1
  created2019-02-14 10:58:28
  modified2019-02-14 10:58:28
  ComplaintsLocale(empty)
  TariffCode(empty)
  16
  Complaint
  id5c598253-aca4-44ea-ac8c-cb84c5bdc882
  unique_number186
  user_id(null)
  user_detailsSawadogo akouba Tel: 0247048383 Truck: 05KP 8385
  user_emailgershonewman@gmail.com
  complaintOn the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday. The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money. On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
  original_complaintOn the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday. The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money. On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherCustoms Kumasi
  date_of_incident2019-02-02
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2019-02-05
  created2019-02-05 14:32:19
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2019-02-05 14:34:46
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon hearing this, GSA staff spoke with a certain officer Boafo from the Head office who claimed not to know anything about the issue. He later sopke to anopther officer who didn't identify himself asked that the driver comes with the mechanic who worked on the truck for the release of the papers. THis GSA staff explained to the driver.
  offline0
  offline_comment
  policy0
  complaint_languageOn the February, 2nd 2019, the driver got puncher and reported to Customs office near the Kumasi weighbridge. There, he was given a paper to go to their Head office where another paper was printed and attached to his documents. He was asked to come back on Monday because their office is not open on Sunday. The driver went back to the office on Monday to tell them that the truck is ready to move. But the Customs officers refused to go and inspect the truck because the driver didn't pay money. On Tuesday the Customs made two officers (ladies) follow the driver inspection of the truck after collecyting GH 50.00 from him. After the inspection, the driver was askd to back to the Head office to retrieve his documents. Upon his arrival at the Head office, the officers there also required GH 200.00, later reduced to GH 150.00 then to GH 100.00 before they release the documents.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c5982e6-b614-4e59-bcda-cb86c5bdc882
  complaint_id5c598253-aca4-44ea-ac8c-cb84c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentfive minutes after the conversation with the second officer, the driver called to confirm his release.
  resolution1
  created2019-02-05 14:34:46
  modified2019-02-05 14:34:46
  ComplaintsLocale(empty)
  TariffCode(empty)
  17
  Complaint
  id5c1b9119-8f44-4071-99c5-8512c5bdc882
  unique_number185
  user_id(null)
  user_detailsFofana Oumar Truck: 23rp3236 Tel: 0272886439
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00
  original_complaintThe driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Nandoli (coming from Burkina Faso)
  date_of_incident2018-12-20
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2018-12-20
  created2018-12-20 14:54:49
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-12-20 14:56:44
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateThe driver called to report the issue and GSA staff asked to speak to the Police officer. When the driver was taking the phone to the officer, the latter gave him his documents to continue his journey. However, they have kept the driver for about an hour.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped at the checkpoint and asked to park. After parking the truck, the officer said that the truck was too close to the barrier therefore the driver should pay GH 20.00
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c1b918c-f738-43df-b625-8516c5bdc882
  complaint_id5c1b9119-8f44-4071-99c5-8512c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentThe moment GSA staff asked to speak to the Police officer, the latter gave the driver's papers to him to go.
  resolution1
  created2018-12-20 14:56:44
  modified2018-12-20 14:56:44
  ComplaintsLocale(empty)
  TariffCode(empty)
  18
  Complaint
  id5c10ce13-5c6c-4fa7-a39f-4d82c5bdc882
  unique_number184
  user_id(null)
  user_detailsIdrga Oussenou Truck 11 KP 1258 Tel:0543647769
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.
  original_complaintThe driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherExit Tamale (coming from Burkina)
  date_of_incident2018-12-11
  ntb_type_idother
  ntb_type_otherUnecessary delay on the corridor
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2018-12-11
  created2018-12-12 11:00:03
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-12-12 11:02:49
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon calling GSA staff, he asked to speak to the officer (Chief Inspector Isaac) who said the licence is to have a stamp. Here, GSA staff asked the officer to allow the driver to continue his journey and assured the officer of verifying the driver's licence.
  offline1
  offline_commentthe resolution was carried out by phone from Ghana Shippers' Authority
  policy0
  complaint_languageThe driver was stopped at the checkpoint and asked to provide his papers. After checking the licence, the officer told the driver that it is not authentic.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id(null)
  name(null)
  short_name(null)
  description(null)
  parent_id(null)
  heading_number(null)
  allow(null)
  link_id(null)
  ntm_code_id(null)
  position(null)
  headingName(null)
  fullName(null)
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c10ceb9-ee58-44f3-adca-47cbc5bdc882
  complaint_id5c10ce13-5c6c-4fa7-a39f-4d82c5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentFew minutes after discussion with the officer, the driver called to confirm his release
  resolution1
  created2018-12-12 11:02:49
  modified2018-12-12 11:02:49
  ComplaintsLocale(empty)
  TariffCode(empty)
  19
  Complaint
  id5c07b428-a254-429c-88c6-43fdc5bdc882
  unique_number183
  user_id(null)
  user_detailsPanon Drissa Tel: 0262095446 Truck: 10 KM 6827
  user_emailgershonewman@gmail.com
  complaintThe driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.
  original_complaintThe driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.
  country_idGH
  town_id
  imposing_region_id
  reporting_country_idBF
  reporting_region_id
  location_type_id4ca35901-cc64-46fe-bc12-1e79c0a80305
  location_id(null)
  location_otherEntrance Tuna
  date_of_incident2018-12-05
  ntb_type_id13c9ccfe-9813-11e1-be2a-00e08128b071
  ntb_type_other
  ntm_code_id(null)
  status_id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  product_description
  country_origin_id
  currency_id
  value(null)
  original_localeeng
  is_spam0
  resolved_date2018-12-05
  created2018-12-05 13:19:04
  created_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  modified2018-12-05 13:21:47
  modified_by59831f6f-40e4-40e1-88c0-449dc5bdc882
  progress_updateUpon hearing this, GSA staff spoke with on lady officer who claimed the arresting officer went to town and would return in few minutes. GSA staff then asked the driver to call him as soon as the officer in question returns.
  offline0
  offline_comment
  policy0
  complaint_languageThe driver was stopped by the police and asked to provide his papers, which he did. After checking the papers which were ok, the police asked him to provide his fire extinguisher. The driver did not have it. Because of that he was kept at the checkpoint as the arresting officer left to to town.
  Country
  idGH
  nameGhana
  short_name
  fre_nameGhana
  fre_short_name
  por_nameGana
  por_short_name
  currencyCedi
  member1
  ImposingRegion
  id(null)
  name(null)
  ReportingCountry
  idBF
  nameBurkina Faso
  short_name
  fre_nameBurkina Faso
  fre_short_name
  por_nameBurkina Faso
  por_short_name
  currency
  member1
  ReportingRegion
  id(null)
  name(null)
  Location
  id(null)
  name(null)
  location_type_id(null)
  country_id(null)
  NtbType
  id13c9ccfe-9813-11e1-be2a-00e08128b071
  name8.4. Transport related corruption
  short_nameTransport related corruption
  description
  parent_id4fa77314-d5b4-4f30-8fc8-43da42c5ea45
  heading_number8.4
  allow1
  link_id
  ntm_code_id(null)
  position85
  headingName8.4. Transport related corruption
  fullName8.4. Transport related corruption
  NtmCode
  id(null)
  level(null)
  code(null)
  description(null)
  parent_id(null)
  LocationType
  id4ca35901-cc64-46fe-bc12-1e79c0a80305
  nameOther
  order100
  select_box0
  Status
  id4cc5a0e4-33ec-4f36-a85c-4278c0a80305
  nameResolved
  order5
  default0
  rejected0
  resolved1
  nonactionable0
  ResolutionComment
  id5c07b4cb-575c-46d9-a691-49efc5bdc882
  complaint_id5c07b428-a254-429c-88c6-43fdc5bdc882
  user_id59831f6f-40e4-40e1-88c0-449dc5bdc882
  commentAbout 25 minutes after the discussion the police, the driver called to confirm his release.
  resolution1
  created2018-12-05 13:21:47
  modified2018-12-05 13:21:47
  ComplaintsLocale(empty)
  TariffCode(empty)
- currentUser(null)
- defaultLanguageEnglish
- $this->data
  Complaint(empty)
- $this->validationErrors(empty)
- Loaded Helpers
  0jqueryEngine
  1js
  2paginator
  3simpleGraph
  4htmlToolbar
  5toolbar
  6number
  7filter
  8text
  9time
  10form
  11session
  12html
====

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

default

Query Explain:

Memory

Timers

Non-Tariff Barriers

Reporting, Monitoring and Eliminating Mechanism

All resolved complaints

Request History

Session

Request

Cake Params

$_GET

Cookie

Current Route

Sql Logs

default

Query Explain:

Memory

Timers

Logs

View Variables