All resolved complaints

Showing items 161 to 180 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-263	8.4. Transport related corruption	2019-12-02	Ghana: Kasoa	Côte d'Ivoire	Resolved 2019-12-02	View
Complaint:	The driver got to the checkpoint and was stopped by the Police. He stopped and provided his papers. ut the Police said he was trying to leave therefore they kept him for about an hour.
Resolution status note:	Five minutes later, GSA staff called to see if the officers would take the phone. the driver told him that he was released.
NTB-000-262	8.4. Transport related corruption	2019-12-02	Ghana: Kumasi (round about Police)	Burkina Faso	Resolved 2019-12-03	View
Complaint:	The driver was going around the round about and another vehicle trying to overtake him from behind got stuck at the apprentice side of the truck. The Police came to the scene, snapped picture and ordered that the two vehicles be taken to their station. Upon reaching the station, the Police asked the truck driver, first to pay GH 1,000.00 which was later reduced to GH 500.00 for the testing of the truck. They later said that the drive would pay additional Gh 300.00 to them.
Resolution status note:	The driver was released on Tuesday, 3rd December 2019 after testing the truck.
NTB-000-261	8.4. Transport related corruption	2019-11-22	Ghana: Wenchi	Mali	Resolved 2019-11-22	View
Complaint:	Two empty trucks coming back to Tema, and four trucks going to Mali were stopped byt the police and asked to pay Gh 5.00 each.
Resolution status note:	The drivers were released
NTB-000-260	Unnecessary delays on the corridor	2019-11-20	Ghana: Entrance Buipe ( MTTD)	Burkina Faso	Resolved 2019-11-20	View
Complaint:	The Provided all documents including his warning triangle and fire extinguisher, but the police claimed his fire extinguisher has expired, therefore they would process the driver to court. Arresting Officer:
Resolution status note:	The driver was released
NTB-000-259	unnecessary delay	2019-11-20	Ghana: 20km from Bolaga (coming from BF)	Burkina Faso	Resolved 2019-11-20	View
Complaint:	The Police held the driver on post from 9am to12 noon, because they claimed his licence was fake
Resolution status note:	The Police released the driver right away
NTB-000-258	Extortion	2019-11-18	Ghana: Jema	Burkina Faso	Resolved 2019-11-18	View
Complaint:	The driver's break failed in the night of 17th November 2019 Round 10pm. God being so good, there was no injury. The Police asked the driver to pay GH 1,000.00 which will be shared as follows: Testing Officer: GH 600.00 and the officers who went to the scene: GH 400.00
Resolution status note:	The driver was released but his international licence was detained by the Police.
NTB-000-257	8.4. Transport related corruption	2019-11-18	Ghana: Exit Wa	Burkina Faso	Resolved 2019-11-18	View
Complaint:	The Police asked the driver to pay Ghg 5.00 without any reason. He begged officers with Gh 2.00 but they refused. His papers were correct.
Resolution status note:	Few minute after the driver spoke with GSA staff, he was released
NTB-000-256	8.4. Transport related corruption	2019-11-17	Ghana: 10 km from Nasia ( coming from BF)	Burkina Faso	Resolved 2019-11-17	View
Complaint:	The driver was asked by the Police to pay GH 10.00 because the officer claimed his carte grise internationale was not original.
Resolution status note:	Few minutes after the discussion, the driver was released.
NTB-000-255	8.4. Transport related corruption	2019-11-17	Ghana: Few kilometres after Wa	Burkina Faso	Resolved 2019-11-17	View
Complaint:	The driver was asked to pay Gh 5.00 even though his papers were on point
Resolution status note:	After discussion with GSA staff, the police released the driver
NTB-000-254	8.4. Transport related corruption	2019-11-11	Ghana: Entrance Tamale	Burkina Faso	Resolved 2019-11-11	View
Complaint:	Three (3)trucks got to the checkpoint and were asked to pay GH 5.00 each.
Resolution status note:	After the discussion, the drivers were released
NTB-000-253	8.4. Transport related corruption	2019-11-07	Ghana: Lora Police	Burkina Faso	Resolved 2019-11-07	View
Complaint:	The Police stopped the driver and asked him to pay GH 10.00 despite he had every documents
Resolution status note:	The driver was released two minutes later
NTB-000-252	8.4. Transport related corruption	2019-11-07	Ghana: 20 km after Techiman ( going to BF)	Burkina Faso	Resolved 2019-11-07	View
Complaint:	The driver got to the checkpoint and the police asked that he paid GH 5.00. The driver said he didn't have GH 5.00 but GH 2.00. Upon saying this, the police requested for his papers which they seized and asked him to go and sleep.
Resolution status note:	Driver was released
NTB-000-251	8.4. Transport related corruption	2019-11-06	Ghana: Exit Walewale	Burkina Faso	Resolved 2019-11-06	View
Complaint:	The driver was kept at the checkpoint for about 10 hours because the police claimed his carte grise internationale was fake.
Resolution status note:	After the confirmation from OTRAF, the driver was released
NTB-000-250	8.4. Transport related corruption	2019-10-30	Ghana: 15 km from Nasia, coming from BF	Burkina Faso	Resolved 2019-10-30	View
Complaint:	Police kept driver at checkpoint from 7pm to 10pm because of GH 2.00
Resolution status note:	The driver was released without paying any money
NTB-000-249	8.4. Transport related corruption	2019-10-30	Ghana: Entrance Techiman	Burkina Faso	Resolved 2019-10-30	View
Complaint:	Police Officers requested for GH 5.00
Resolution status note:	After few minutes, the driver was released
NTB-000-248	8.4. Transport related corruption	2019-10-30	Ghana: Exit Tamale, coming from BF	Burkina Faso	Resolved 2019-10-30	View
Complaint:	The police stopped the driver and requested that he paid GH 5.00.
Resolution status note:	Driver was released after GSA's inetvention
NTB-000-247	8.4. Transport related corruption	2019-10-10	Ghana: Entrance Tamale	Burkina Faso	Resolved 2019-10-10	View
Complaint:	The driver got to the checkpoint, and presenting his papers, added GH 2.00 as a sign of encouraging the Officers. But the Police rejected the GH 2.00 and said unless he paid GH 10.00.
Resolution status note:	The driver was released after the intervention of GSA
NTB-000-246	8.4. Transport related corruption	2019-10-10	Ghana: A check point between Wa and Hamile	Burkina Faso	Resolved 2019-10-10	View
Complaint:	The driver got to the checkpoint around 5am and was kept there till 9am because he didn't pay the GH 30.00 requested by the Police.
Resolution status note:	The driver was released after discussion
NTB-000-245	8.4. Transport related corruption	2019-10-09	Ghana: Exit Walewale	Burkina Faso	Resolved 2019-10-09	View
Complaint:	The driver was stopped by the Police and asked to provide his papers, which he did. But the Police said until the driver paid GH 10.00 he wouldn't be allowed to go. As the driver begged, the officer increased the money to GH 20.00 and told him that he would keep increasing as the driver kept begging.
Resolution status note:	The driver was released after paying the money
NTB-000-244	Curruption with axle load operators leading to Police delay	2019-10-07	Ghana: Kintampo Police	Burkina Faso	Resolved 2019-10-07	View
Complaint:	Two drivers (Oumar Karamberi: 10 HM 8770; and Djara Ibrahim :10 GK 9464) were stopped by the Police without having any scale paper.
Resolution status note:	The drivers were released after paying GH 200.00 each to the Police

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