All resolved complaints

Showing items 181 to 200 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-243	unnecessary delay by the Police	2019-10-03	Ghana: Yape Police	Burkina Faso	Resolved 2019-10-03	View
Complaint:	Two ghanaian trucks drivers got to the police checkpoint and asked to provide their papers which they did. But the police claimed their international licences were fake.
Resolution status note:	The drivers were released few minutes after the intervention of GSA staff.
NTB-000-241	8.4. Transport related corruption	2019-09-19	Ghana: Exit Tamale (coming from BF)	Burkina Faso	Resolved 2019-09-19	View
Complaint:	The police asked driver to pay Gh 5.00 before they give them their papers
Resolution status note:	The driver was released after the discussion
NTB-000-240	8.4. Transport related corruption	2019-09-16	Ghana: Tuna	Burkina Faso	Resolved 2019-09-16	View
Complaint:	The driver got to the Police checkpoint and went to them with his papers and GH 2.00 as encouragement. The officers said unless he gave GH 5.00 they would not allow him to go.
Resolution status note:	The driver was released few minutes later
NTB-000-237	8.4. Transport related corruption	2019-09-11	Ghana: Nasia	Burkina Faso	Resolved 2019-09-11	View
Complaint:	Five (5) trucks were stopped and the Officers insisted that they pay GH 5.00 each before they allow them to continue their journey.
Resolution status note:	They Police released the drivers but too pictures of their driving licences saying they squeeze them when they are coming back.
NTB-000-238	8.4. Transport related corruption	2019-09-11	Ghana: Between Nasia and Tamale	Burkina Faso	Resolved 2019-09-11	View
Complaint:	Three trucks (2 of BF and 1 ghanaian) were stopped and and asked by the Police to GH 5.00 each.
Resolution status note:	After GSa staff's second intervention, the drivers were released.
NTB-000-239	8.4. Transport related corruption	2019-09-11	Ghana: Jenaha ( before Techiman)	Burkina Faso	Resolved 2019-09-11	View
Complaint:	The Police stopped the driver and asked him to GH 10.00. The driver told GSA staff that because he didn't have ten cedis he was kept for more than 3hours. Some of the community who were passing helped the driver complete the money, which he gave to the Police. Now as he going back to his truck he said: "God is there" in Twi. Then some of the officers forcefully held him and took the papers from him. In the process of doing this, the driver's international licence got torn.
Resolution status note:	After the intervention of GSA staff, the driver was released with his GH 10.00 given back to him.
NTB-000-236	8.4. Transport related corruption	2019-09-10	Ghana: 40 km from Wa (heading to BF)	Burkina Faso	Resolved 2019-09-10	View
Complaint:	The driver was kept for about 30 to 45 minutes because he didn't pay GH 5.00.
Resolution status note:	Few minutes after this discussion, the driver was released
NTB-000-235	8.4. Transport related corruption	2019-08-30	Ghana: Jenaso	Burkina Faso	Resolved 2019-08-23	View
Complaint:	The stopped the driver and asked him to pay GH 100.00 without any reason.
Resolution status note:	the driver was released
NTB-000-234	8.4. Transport related corruption	2019-08-29	Ghana: Exit Techiman	Burkina Faso	Resolved 2019-08-29	View
Complaint:	The driver was stopped and the Police requested for his papers, first aid box and fire extinguisher which he provided. But the Police kept these items and asked the driver to pay some money.
Resolution status note:	While GSA staff was still talking to the Officer, the latter gave the papers to the driver to continue his journey
NTB-000-233	8.4. Transport related corruption	2019-08-26	Ghana: Barrier before Nandoli ( going to BF)	Burkina Faso	Resolved 2019-08-26	View
Complaint:	Six (6) trucks were stopped by the Police and asked to GH 5.00 each before they can be allowed to continue their journey.
Resolution status note:	the drivers were released after the intervention of Mr. Sasu
NTB-000-232	8.4. Transport related corruption	2019-08-15	Ghana: Djema MTTD	Burkina Faso	Resolved 2019-08-15	View
Complaint:	The driver was stopped and asked to pay an unspecified amount because Axle load operators failed to issue scale papers to the driver but stamped on the goods' documents.
Resolution status note:	Even though it took about an hour, the driver was released after GSA staff's intervention
NTB-000-231	8.4. Transport related corruption	2019-08-08	Ghana: About 30km to Pong Tamale ( coming from BF)	Burkina Faso	Resolved 2019-08-08	View
Complaint:	The policve stopped the driver and asked him to GH 5.00 even though his papers were on point.
Resolution status note:	After their refusal to take the phone from the driver and speak to GSA staff, the Police released the papers .
NTB-000-230	8.4. Transport related corruption	2019-08-07	Ghana: Police barrier entrance Nandoli	Burkina Faso	Resolved 2019-08-07	View
Complaint:	The Police stoppped the driver and asked him to pay GH 5.00 even though his papers were on point. Because of this the driver was kept at the barrier for more than two hours.
Resolution status note:	The driver was released when he tried to give the phone to the Police
NTB-000-229	8.4. Transport related corruption	2019-08-06	Ghana: Fufulso Police barrier	Burkina Faso	Resolved 2019-08-06	View
Complaint:	The Police stopped three trucks going to Burkina Faso and asked them to pay GH 100.00 because they were not having weight certificates from the various weighing stations.
Resolution status note:	After the intervention of Mr. Baya, the drivers were released.
NTB-000-228	8.4. Transport related corruption	2019-08-01	Ghana: 26 km from Tachiman (coming from BF)	Burkina Faso	Resolved 2019-08-01	View
Complaint:	The driver got to the Officers and slowed down. One officer ordered him to continue. as he was going another officer pursued and stopped him for Fail to stop
Resolution status note:	The driver was released right after the discussion
NTB-000-227	8.4. Transport related corruption	2019-07-22	Ghana: Exit Wa	Burkina Faso	Resolved 2019-07-22	View
Complaint:	Four trucks were stopped by the MTTD Officers and the drivers were asked to pay GH 5.00 each withoout any reason.
Resolution status note:	Right after the discussion with the Officers, the driver was released.
NTB-000-225	8.4. Transport related corruption	2019-07-17	Ghana: Entrance Buipe	Burkina Faso	Resolved 2019-07-17	View
Complaint:	Driver was stooped by the Police who claimed he was speeding at 65 km/h whilst the driver said he was going at 55km/h. Therefore the Police asked the driver to pay GH 10.00.
Resolution status note:	After the discussion with the Inspector, the driver was released
NTB-000-226	8.4. Transport related corruption	2019-07-17	Ghana: Engtrance Techiman	Burkina Faso	Resolved 2019-07-17	View
Complaint:	The Police asked the driver to provide his papers, fire extinguisher and warning triangle. The driver did. But the Police insisted that he pays Gh 5.00.
Resolution status note:	After the intervention of GSA staff the driver was released to go.
NTB-000-224	8.4. Transport related corruption	2019-07-03	Ghana: Sawla	Burkina Faso	Resolved 2019-07-03	View
Complaint:	Six (6) trucks (Adama Zou, 11GM9248; Mamadou Wologuem, AY8312; Ouatara Inoussa, AL8177; Ibrahim Kouraogo, LP8915; Konfako Samake, AX9909; Oumar Koulibali, AJ1501) were stopped and asked to pay money because they didn't have any weighing paper from Tema to Sawla.
Resolution status note:	The drivers were released upon paying the money to Police
NTB-000-222	unnecessary delays on the corridor	2019-07-01	Ghana: Entrance Walewale	Burkina Faso	Resolved 2019-07-01	View
Complaint:	The driver got to the checkpoint and stopped. One Officer asked him to pay GH 1.00 and leave. The driver's mate did give the money to the officer in question and they continued their way. on their way going another officer pursued them with Police car, stopped them and asked the first officer to bring back the money so that they could take the driver'sdocuments. They took the documents and lesft.
Resolution status note:	The driver was released right away

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