All resolved complaints

Showing items 241 to 260 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-280	8.4. Transport related corruption	2020-03-24	Ghana: Boatenga (about 15km to Wa)	Mali	Resolved 2020-03-24	View
Complaint:	Drivers were asked asked to GH 5.00 to the Police
Resolution status note:	While GSA staff was trying to talk to the Police, the latter released drivers' papers to them.
NTB-000-282	8.4. Transport related corruption	2020-04-11	Ghana: Nyoli	Burkina Faso	Resolved 2020-04-11	View
Complaint:	5 trucks were stopped by the police and asked to pay Gh 5.00 each without reason. The Police ceased their papers.
Resolution status note:	7 minutes later, the drivers were released
NTB-000-283	8.4. Transport related corruption	2020-04-13	Ghana: Asankare Barrier	Burkina Faso	Resolved 2020-04-13	View
Complaint:	4 trucks were stopped and asked to pay GH 100 even though they had all their papers
Resolution status note:	5 minutes after this conversation, the drivers were released
NTB-000-284	2.14. Other	2020-04-21	Ghana: Paga	Burkina Faso	Resolved 2020-04-21	View
Complaint:	A complaint from UCRB/OTRAF stated that, Customs officers at Paga border are surcharging the fee for the undertaking (laissez-passer). Instead of GH 90.00, they collect GH 130.00
Resolution status note:	The issue was resolved the same day, that is since that day there hasn't been any such complaint
NTB-000-281	8.4. Transport related corruption	2020-04-28	Ghana: Nandoli Police barrier	Mali	Resolved 2020-04-28	View
Complaint:	The police claimed the driver's licence was not original, therefore he should pay GH 20
Resolution status note:	The driver was released
NTB-000-285	8.4. Transport related corruption	2020-05-06	Ghana: Entrance Bamboe	Mali	Resolved 2020-05-06	View
Complaint:	& trucks were stopped by the Police and asked to Gh 5.00 each even though they had all their papers. Drivers pleaded with GH 2.00 but officers refused and kept their papers for more than an hour
Resolution status note:	10 minutes after this, the drivers were releaed
NTB-000-286	8.4. Transport related corruption	2020-06-10	Ghana: walewale Police	Burkina Faso	Resolved 2020-06-10	View
Complaint:	The driver was asked by the Police to pay GH 200.00 because there was not the ECOWAS Brown Card's number on his undertaking. The Police later handcuffed the driver because he told his rep. at OTRAF what happened
Resolution status note:	Few minutes after, the driver was released
NTB-000-287	8.4. Transport related corruption	2020-06-16	Ghana: Yape Customs	Burkina Faso	Resolved 2020-06-16	View
Complaint:	The Yape customs officers stopped the driver, took his papers and asked him to pay some money. They kept the papers for about an hour because the driver failed to pay
Resolution status note:	The driver was released
NTB-000-288	8.4. Transport related corruption	2020-06-16	Ghana: 20 km to Wa, (Gh to BF)	Mali	Resolved 2020-06-16	View
Complaint:	The police claimed that the drivers' licenses were fake, and asked that the drivers to pay money.
Resolution status note:	The drivers were released
NTB-000-289	8.4. Transport related corruption	2020-08-04	Ghana: 19 km from Tamale (coming back to Ghana)	Burkina Faso	Resolved 2020-08-04	View
Complaint:	The Police asked the driver to pay GH 50, because they claimed the driver failed to stop.
Resolution status note:	After explaining to the officers, the driver was released
NTB-000-290	Unnecessary delay of drivers	2020-08-07	Ghana: Few kilometers to Bamboe (going to Mali)	Mali	Resolved 2020-08-07	View
Complaint:	The Police took the drivers' papers and kept them for more than an hour, without any explanation
Resolution status note:	After GSA staff's tentative to speak to the police, the drivers were released
NTB-000-291	8.4. Transport related corruption	2020-08-09	Ghana: 15 KM from Wa	Mali	Resolved 2020-08-09	View
Complaint:	The Police stopped the driver checked his papers and asked him to pay some unspecified amount before they allowed him to continue.
Resolution status note:	After this tentative of GSA staff to speak to the Police, the driver was released.
NTB-000-292	8.4. Transport related corruption	2020-08-15	Ghana: 15KM to Techiman ( BF to GH)	Ghana	Resolved 2020-08-15	View
Complaint:	Police officers kept a driver at their post for more than 2 hours because he didn't pay GH 5.00
Resolution status note:	Some minutes after this, the officer gave the driver his papers to continue his journey
NTB-000-293	8.4. Transport related corruption	2020-08-21	Ghana: 10 Km from Tamale (Police barrier)	Burkina Faso	Resolved 2020-08-21	View
Complaint:	Police took driver's papers and asked him to pay money.
Resolution status note:	Few minutes after GSA staff's attempt to speak to the Police, the driver was given his papers to continue his journey
NTB-000-294	8.4. Transport related corruption	2020-08-26	Ghana: 15km from Bamboe ( GH to BF)	Burkina Faso	Resolved 2020-08-26	View
Complaint:	The Police delayed driver because his license looks different from the one they know.
Resolution status note:	Ten minutes after GSA staff explained the matter to the Police, the driver was released
NTB-000-295	8.4. Transport related corruption	2020-09-03	Ghana: Asankare barrier	Burkina Faso	Resolved 2020-09-03	View
Complaint:	The Police asked the driver to pay GH 5 without any explanation.
Resolution status note:	On GSA staff's pressure to speak to the Police, the driver was released after 15 minutes
NTB-000-296	Miscommunication between driver and Police	2020-09-03	Ghana: 24 km to Wa (BF to GH)	Burkina Faso	Resolved 2020-09-04	View
Complaint:	The driver coming back with an empty truck was signaled with a torch light to stop in the bush around 10pm. The driver did not stop because according to him, they had been robbed on one occasion as this.The Police pursued the driver to a town called Nyoli and tried to forcefully put the driver in their car back to where he was stopped. The driver had to run away and leave his mate in the truck.The Police tried to open the truck's doors which were locked inside by the mate. The police returned to their post but notified the next barrier with description of the truck and its number plate. On the following day the driver was stopped at the said barrier.
Resolution status note:	The driver was released after being advised by GSA staff
NTB-000-297	8.4. Transport related corruption	2020-09-07	Ghana: Last barrier before Walewale	Burkina Faso	Resolved 2020-09-07	View
Complaint:	Police stopped the driver and asked him to oay Gh 200.00 because they had received a call from their colleagues at the toll boat that the driver had dodged the toll
Resolution status note:	While the driver was looking for a car to go back to the toll boat, the officers at the barrier begged him to collect his papers and go
NTB-000-298	8.4. Transport related corruption	2020-09-09	Ghana: Nandoli	Mali	Resolved 2020-09-09	View
Complaint:	Police asked driver to pay an unspecified amount because they claimed the driver's license was not original
Resolution status note:	After all the explanations, the driver was released
NTB-000-299	8.4. Transport related corruption	2020-09-10	Ghana: Between Nasia and Pong Tamale	Burkina Faso	Resolved 2020-09-10	View
Complaint:	Police stopped the driver and asked him to pay money
Resolution status note:	Due to GSA staff's pressure to speak to the officers, the driver was released

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