Complaint

Complaint number
NTB-000-284  
NTB Type
2.14. Other  
Complaint
A complaint from UCRB/OTRAF stated that, Customs officers at Paga border are surcharging the fee for the undertaking (laissez-passer). Instead of GH 90.00, they collect GH 130.00  
Status note
The issue was resolved the same day, that is since that day there hasn't been any such complaint  
Progress update note
When called, GSA staff called Mr. Tetteh, who also directed GSA staf to Mr. Francis Tanlongo to enquire on the matter. Few minutes later GSA staff received a call from Mr. Oscar Ofori, the in-charge of transit at the Head Quarters.

Mr. Ofori told GSA staff that he would inform the Assistant Commissioner for necessary actions to be taken.  
Policy or regulatory NTB
No 
Location
Ghana: Paga (Border post)  
Reporting Country
Burkina Faso  
Reporting Town
 
Date of incident
2020-04-21  
Status
Resolved  
Date of resolution
2020-04-21  
Product Description
 
Product Originating Country
 
Total value
0  
Date reported
2020-05-06 14:20  
Modified
2020-05-06 14:23