All resolved complaints

Showing items 341 to 360 of 369
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
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Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status Actions
NTB-000-393 Unnecessary delay and attempt of extortion 2022-12-29 Ghana: Abor Police Burkina Faso Resolved
2022-12-29
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Complaint: Police threatened to take driver coming from Lome to court because one of his tires is worn out.  
Resolution status note: Few minutes after this intervention, the driver was released  
NTB-000-394 Unnecessary delay and attempt of extortion 2022-12-29 Ghana: Navrongo MTTD Burkina Faso Resolved
2022-12-29
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Complaint: Police said they were processing driver to court because his first aid box is empty. They demanded for GH 200.00  
Resolution status note: The driver was released  
NTB-000-395 Unnecessary delay and attempt of extortion 2022-12-30 Ghana: Exit Nandole (BF - GH) Burkina Faso Resolved
2022-12-30
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Complaint: The Police searched the truck and found cigarette. After further search, they kept the driver's papers and a gallon of gasoil.  
Resolution status note: The driver was released  
NTB-000-396 Unnecessary delay and attempt of extortion 2023-01-31 Ghana: Police check between Buipe and Barbato Burkina Faso Resolved
2023-01-31
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Complaint: The driver got to the police barrier, submitted his papers for check. The Police returned the papers to the driver, and when he was going the back of his truck touched the barrier which fell. According to the driver, there was not damage on the barrier, but the Police insisted that the driver paid some money.  
Resolution status note: After a long discussion the Police released the driver.  
NTB-000-397 Attempt of extortion by the Police 2023-02-02 Ghana: Police barrier at 25km to Wenchi (BF - GH) Burkina Faso Resolved
2023-02-02
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Complaint: The driver approaching the barrier saw the Officer standing in the midlle of the road with his hand lifted up. The driver passed one side and parked. The officer went for his papers and retained them without any explanation to the driver.  
Resolution status note: The driver was released  
NTB-000-398 Etortion by Police 2023-02-02 Ghana: Subinso Police Burkina Faso Resolved
2023-02-02
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Complaint: The Police stopped Five (5) trucks and insisted that they paid GH 5.00 each without any reason.  
Resolution status note: The drivers were released  
NTB-000-399 Extortion by Police 2023-02-02 Ghana: Bamboi Police Burkina Faso Resolved
2023-02-02
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Complaint: The Police asked the diver to GH 40.00 because he had some of the goods tied at the back of the truck.  
Resolution status note: The driver was released  
NTB-000-402 Etortion by Police 2023-03-02 Ghana: Nasia Burkina Faso Resolved
2023-03-02
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Complaint: The Police insisted that driver pay GH 5 without any explanation  
Resolution status note: The driver was released  
NTB-000-401 Attempt of extortion by the Police 2023-03-02 Ghana: Between Paga and Navrongo (BF-GH) Burkina Faso Resolved
2023-03-02
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Complaint: The Police stopped the driver and requested for GH 10. The driver told them he did not have any ùoney therefore they delayed him  
Resolution status note: The driver was released  
NTB-000-403 Extortion by Police 2023-03-03 Ghana: Before Techiman Burkina Faso Resolved
2023-03-03
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Complaint: Police asked the driver to pay unspecified amount of money.  
Resolution status note: The Police released the diver  
NTB-000-404 Unnecessary delay and attempt of extortion 2023-03-03 Ghana: Nandoli Burkina Faso Resolved
2023-03-03
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Complaint: The Police unnecessarily delayed the driver with the intention to extort money from him.  
Resolution status note: The driver was released  
NTB-000-405 Unnecessary delay and attempt of extortion 2023-03-04 Ghana: Wenchi Burkina Faso Resolved
2023-03-04
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Complaint: The Police delayed the driver so as to frustrate and make him pay money  
Resolution status note: The Police released the driver  
NTB-000-406 1.1. Export subsidies 2023-03-04 Ghana: Subinsu Police Burkina Faso Resolved
2023-03-04
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Complaint: The Police insisted that the driver pay GH 5 without any reason  
Resolution status note: The driver was released  
NTB-000-407 Unnecessary delay and attempt of extortion 2023-03-04 Ghana: Bamboi Police Burkina Faso Resolved
2023-03-04
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Complaint: The driver was unnecessarily delayed by the Police. The driver reported to GSA and when GSA staff asked to speak to the Police, the latter released the driver.  
Resolution status note: The driver was released  
NTB-000-408 Unnecessary delay and attempt of extortion 2023-03-11 Ghana: Sawla Axle Load Mali Resolved
2023-03-11
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Complaint: The axle load operators detained 2 Malian trucks for two days and requested for a fine of GH 300.00. The reason being change of gauge.  
Resolution status note: The drivers were released without paying.  
NTB-000-409 Accident 2023-03-15 Ghana: Accident at Konongo Burkina Faso Resolved
2023-03-20
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Complaint: The Head of Freight and Logistics Department called the officer in charge of the NTBs monitoring E-platform suggesting a possible broken down truck on the Kumasi road.
The Officer upon hearing this called the Rep from OTRAF for further clarification.
The Rep. from OTRAF confirmed the incident which happened at Konongo.
 
Resolution status note: The Ghana Shippers' Authority continues to follow up on the issue.  
NTB-000-412 Extortion by Customs Officers 2023-05-15 Ghana: Yapei Customs barrier Burkina Faso Resolved
2023-05-15
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Complaint: The truck broke down on the 11/5/2023, and the driver reported to the Customs at Yapei. Upon finishing repair, the driver went back to the Customs to retrieve hi papers but the Officers requested for GH 400.00.
Because of that, the driver could not continue his journey till they reported to GSA on the 15th May 2023.
 
Resolution status note: Driver was released  
NTB-000-414 Police extortion 2023-06-02 Ghana: Exit Wa (GH - BF) Burkina Faso Resolved
2023-06-02
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Complaint: The Police stopped the driver and asked him to some money. The claimed the goods were not in transit and therefore showed the driver 2 different amount depending on whether the goods were from the port or from a factory.  
Resolution status note: The driver was released after GSA intervention.  
NTB-000-415 1.1. Export subsidies 2023-06-08 Ghana: Sogakope Police (GH-TG) Burkina Faso Resolved
2023-06-08
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Complaint: These drivers on their way to Togo for loading were stooped by the Police at Adomi Bridge. After checking all their papers the police demanded that one of them pay GH 300.00 because a small portion of his windscreen is cracked.  
Resolution status note: The drivers were released without paying.  
NTB-000-416 Unnecessary delay and attempt of extortion 2023-06-29 Ghana: Police barrier around Walwale Burkina Faso Resolved
2023-06-29
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Complaint: The driver was stopped for about 20minutes without being told what the problem was.  
Resolution status note: The driver was released instantly.  
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