Active operational related complaints

Showing items 41 to 47 of 47
Complaint number NTB Type
Category 1. Government participation in trade & restrictive practices tolerated by governments
Category 2. Customs and administrative entry procedures
Category 5. Specific limitations
Category 6. Charges on imports
Category 7. Other procedural problems
Category 8. Transport, Clearing and Forwarding
Check allUncheck all		 Date of incident Location
ECOWAS
Reporting country or region
ECOWAS
Status
 Actions
NTB-000-430 8.8. Issues related to transit 2024-02-08 Ghana: Police barrier after Bolga (BF-GH) Burkina Faso In process View
Complaint: The driver got to the barrier, provided his papers but was requested to also provide firs extinguisher and first aid box, which he did.

One of the officers climbed the truck for search and claimed the driver was not on seat belt. meanwhile the driver reported to have removed the belt when he was taking the first aid box for inspection. 		 
Progress: The driver reported the case to GSA. GSA staff inquired with the Police to know what happened. The Police claimed the driver wasn't wearing a seatbelt, which is an offence.

GSA staff pleaded for the driver's release and cautioned him on the dangers of such an act. 		 
NTB-000-437 8.8. Issues related to transit 2024-08-27 Ghana: Police checkpoint (first) after coming from Hamile Burkina Faso New View
Complaint: THe Police stopped the three (3) truck drivers, checked their papers and requested that they pay GH 5.00 each, without any ex[planation.  
Progress: The drivers reported the incident to GSA. While GSA sought to discuss with and find out from the Police what the problem was, the Police released the papers to the drivers.  
NTB-000-442 Police extortion 2024-10-10 Ghana: Hamile Police Mali In process View
Complaint: The Police stopped about 20 truck returning from Mali and asked them to pay GH 5.00 each.  
Progress: One of the drivers reported the incident to GSA.
GSA tried to speak to the officers but they unanimously refused to take the phone.

GSA provide the drivers with their liaison person at the Police Head Quarters.

GSA called the drivers few minutes later to follow-up on the issue.

Few minutes after this follow-up, the drivers called GSA to confirm the intervention of the Liaison person at the Police Head Quarters and their release. 		 
NTB-000-445 Unnecessary delay by the Police 2024-11-11 Ghana: Nandoli Police (about 15km after Nandoli) Burkina Faso In process View
Complaint: The truck driver's belongings got stolen and he duly reported to the police in Tema with the help of the representative of their union.

On his way back to Bobo, he was stopped by the police to whom he presented the extract from the police station. The Police claimed the driver had to go to Burkina Faso, have his documents done before he could continue his journey. 		 
Progress: The driver reported the issue to GSA. GSA speaking to the Police was told that the driver was not cooperating with them. GSA then re-explained the incident to the Police.

GSA called the driver back after thirty (30) minutes and noticed the driver was not released. GSA then linked the driver to their focal point at the Police Head Quarters for his intervention.
The driver was released after this intervention. 		 
NTB-000-446 1.1. Export subsidies 2024-11-20 Ghana: Hamile Police barrier Mali In process View
Complaint: The police stopped 5 trucks at the barrier and asked them to pay 5 cedis each.  
Progress: The drivers reported the issue to the Ghana Shippers Authority. GSA tried to talk to the police but they refused to cooperate.

GSA then liaised with their focal point at the police headquarters for his intervention.

The drivers were released after the intervention of the police headquarters. 		 
NTB-000-448 Delay in container transfer from MPS. 8days delay 2024-11-25 Ghana: Tema port (MPS) Burkina Faso In process View
Complaint: One container on the B/L N°: 245250153 has been delayed for eight days at MPS without being transferred to GPHA.  
Progress: GSA (Head Office) received the complaint and referred to the Eastern Zone (Tema Branch) for their necessary action.  
NTB-000-452 Extortion by Ghana Immigration Officers 2024-12-20 Ghana: Nasia Immigration check Burkina Faso In process View
Complaint: JAPTU reported to GSA that the international licenses of three Burkinabe drivers coming to Tema to take loaded truck back to their country were ceased by the Immigration officers at Nasia because the drivers refused to pay money.  
Progress: when reported, GSA staff at the Head Office liaised with their office at Tamale for reason of proximity.

The Officer at Tamale office suggested that they would meet with the Northern Regional Office for discussion and the release of the drivers' licenses either to GSA or to the drivers when they get to the Nasia barrier.

The following day the Tema office of GSA called the Head office to report that a check from their focal point at the northern regional command of immigration revealed that the matter was true.

He also added that the focal point assured that the drivers would be given their licenses when they reach the Nasia Immigration barrier. According to him the focal point would liaise with the Immigration's Noth-East regional command since the Nasia barrier is in that Region. 		 
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