Non-Tariff Barriers :: Complaints

Complaint

Complaint number: NTB-000-489
NTB Type: Other type: Difficulty in withdrawing or depositing money on their USD account
Complaint: The Accountant of CNUT went to Ecobank Tema to pay a cheque in their USD account but was requested to present an authorisation.
Progress update note: CNUT reported the case to GSA.
GSA, seeking clarity from the account manager was told that a meeting had been planned where the case would discussed and a solution found to it. The account Manager promised to get back to GSA by close of day.

A follow-up by GSA from Ecobank (account manager) revealed that the Niger Shippers' Council could pay the cheque into their USD account. According to him, they have been instructed not to reject a cheque from the shippers' councils or the shipping lines.

GSA then instructed CNUT to go back and pay the cheque.
Policy or regulatory NTB: No
Location: Ghana: Ecobank Tema (Other)
Reporting Country: Niger
Reporting Town
Date of incident: 2025-11-03
Status: In process
Product Description
Product Originating Country
Total value: 0
Date reported: 2025-11-03 15:12
Modified: 2025-11-03 15:12