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Non-Tariff Barriers :: Complaints

Active operational related complaints

Showing items 41 to 48 of 48

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status New Complaint registered with REC In process Resolved Non-actionable	Actions
NTB-000-430	8.8. Issues related to transit	2024-02-08	Ghana: Police barrier after Bolga (BF-GH)	Burkina Faso	In process	View
Complaint:	The driver got to the barrier, provided his papers but was requested to also provide firs extinguisher and first aid box, which he did. One of the officers climbed the truck for search and claimed the driver was not on seat belt. meanwhile the driver reported to have removed the belt when he was taking the first aid box for inspection.
Progress:	The driver reported the case to GSA. GSA staff inquired with the Police to know what happened. The Police claimed the driver wasn't wearing a seatbelt, which is an offence. GSA staff pleaded for the driver's release and cautioned him on the dangers of such an act.
NTB-000-437	8.8. Issues related to transit	2024-08-27	Ghana: Police checkpoint (first) after coming from Hamile	Burkina Faso	New	View
Complaint:	THe Police stopped the three (3) truck drivers, checked their papers and requested that they pay GH 5.00 each, without any ex[planation.
Progress:	The drivers reported the incident to GSA. While GSA sought to discuss with and find out from the Police what the problem was, the Police released the papers to the drivers.
NTB-000-442	Police extortion	2024-10-10	Ghana: Hamile Police	Mali	In process	View
Complaint:	The Police stopped about 20 truck returning from Mali and asked them to pay GH 5.00 each.
Progress:	One of the drivers reported the incident to GSA. GSA tried to speak to the officers but they unanimously refused to take the phone. GSA provide the drivers with their liaison person at the Police Head Quarters. GSA called the drivers few minutes later to follow-up on the issue. Few minutes after this follow-up, the drivers called GSA to confirm the intervention of the Liaison person at the Police Head Quarters and their release.
NTB-000-445	Unnecessary delay by the Police	2024-11-11	Ghana: Nandoli Police (about 15km after Nandoli)	Burkina Faso	In process	View
Complaint:	The truck driver's belongings got stolen and he duly reported to the police in Tema with the help of the representative of their union. On his way back to Bobo, he was stopped by the police to whom he presented the extract from the police station. The Police claimed the driver had to go to Burkina Faso, have his documents done before he could continue his journey.
Progress:	The driver reported the issue to GSA. GSA speaking to the Police was told that the driver was not cooperating with them. GSA then re-explained the incident to the Police. GSA called the driver back after thirty (30) minutes and noticed the driver was not released. GSA then linked the driver to their focal point at the Police Head Quarters for his intervention. The driver was released after this intervention.
NTB-000-446	1.1. Export subsidies	2024-11-20	Ghana: Hamile Police barrier	Mali	In process	View
Complaint:	The police stopped 5 trucks at the barrier and asked them to pay 5 cedis each.
Progress:	The drivers reported the issue to the Ghana Shippers Authority. GSA tried to talk to the police but they refused to cooperate. GSA then liaised with their focal point at the police headquarters for his intervention. The drivers were released after the intervention of the police headquarters.
NTB-000-448	Delay in container transfer from MPS. 8days delay	2024-11-25	Ghana: Tema port (MPS)	Burkina Faso	In process	View
Complaint:	One container on the B/L N°: 245250153 has been delayed for eight days at MPS without being transferred to GPHA.
Progress:	GSA (Head Office) received the complaint and referred to the Eastern Zone (Tema Branch) for their necessary action.
NTB-000-452	Extortion by Ghana Immigration Officers	2024-12-20	Ghana: Nasia Immigration check	Burkina Faso	In process	View
Complaint:	JAPTU reported to GSA that the international licenses of three Burkinabe drivers coming to Tema to take loaded truck back to their country were ceased by the Immigration officers at Nasia because the drivers refused to pay money.
Progress:	when reported, GSA staff at the Head Office liaised with their office at Tamale for reason of proximity. The Officer at Tamale office suggested that they would meet with the Northern Regional Office for discussion and the release of the drivers' licenses either to GSA or to the drivers when they get to the Nasia barrier. The following day the Tema office of GSA called the Head office to report that a check from their focal point at the northern regional command of immigration revealed that the matter was true. He also added that the focal point assured that the drivers would be given their licenses when they reach the Nasia Immigration barrier. According to him the focal point would liaise with the Immigration's Noth-East regional command since the Nasia barrier is in that Region.
NTB-000-454	2.14. Other	2025-02-05	Ghana: Tema port	Burkina Faso	In process	View
Complaint:	The Burkina Shippers' Council logged a complaint on behalf of a shipper whose container was auctioned after he had paid a lot to the agent to pay the demurrage incurred. The CBC implored the fact that the container was auctioned without prior notification to neither the Shippers' Council nor the shipper. The CBC therefore petitioned the GSA to intervene on the matter.
Progress:	Upon receiving this complaint, GSA invited the shipper who had come to Accra to follow-up on the issue. The shipper explained that the container got to Tema towrards the end of December 2023. He also disclosed that a first agent was engaged to work on the consignment in January but the latter returned both money and documents in March 2024 saying he couldn't work on the container. the shipper then engaged another Agent in the same month. The shipper claimed to have given the Agent five million Francs CFA (5,000,000.00CFA)then another two million five hundred thousand (2,500,000.00) all in the month of April 2024 for payment of demurrage and a possible removal of the goods, but he couldn't get them. In July 2024, the complainant claimed that his brother came dowm to Accra and paid another one million five hundred thousand (1,500,000.00CFA)because the Agent demanded for it. Upon hearing this GSA requested to talk to the Agent who was supposed to help clear the container. The agent claimed the goods went on demurrage before he was engaged but thought he could help pay the demurrage and get the container but couldn't. The agent also disclosed to GSA that he had taken the matter to court through a lawyer who had written to GRA-Customs seeking clarity on the auctioning of the container.

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