All resolved complaints

Showing items 141 to 160 of 387

Complaint number	NTB Type Category 1. Government participation in trade & restrictive practices tolerated by governments 1.1. Export subsidies 1.2. Government monopoly in export/import 1.3. State subsidies, procurement, trading, state ownership 1.4. Preference given to domestic bidders/suppliers 1.5. Requirement for counter trade 1.6. Domestic assistance programmes for companies 1.7. Discriminatory or flawed government procurement policies 1.8. Import bans 1.9. Determination of eligibility of an exporting country by the importing country 1.10. Determination of eligibility of an exporting establishment (firm, company) by the importing country 1.11. Occupational safety and health regulation 1.12. Multiplicity and Controls of Foreign exchange market 1.13. "Buy national" policy 1.14. Lack of coordination between government institutions 1.15. Other Category 2. Customs and administrative entry procedures 2.1. Government imposing antidumping duties 2.2. Arbitrary customs classification 2.3. Issues related to the rules of origin 2.4. Import licensing 2.5. Decreed customs surcharges 2.6. Additional taxes and other charges 2.7. International taxes and charges levied on imports and other tariff measures 2.8. Lengthy and costly customs clearance procedures 2.9. Issues related to transit fees 2.10. Inadequate or unreasonable customs procedures and charges 2.11. Lack of control in Customs infrastructure 2.12. Lack of capacity of Customs officers 2.13. Issues related to Pre-Shipment Inspections 2.14. Other Category 3. Technical barriers to trade (TBT) Category 4. Sanitary & phyto-sanitary (SPS) measures Category 5. Specific limitations 5.1. Quantitative restrictions 5.2. Exchange controls 5.3. Export taxes 5.4. Quotas 5.5. Import licensing requirements 5.6. Proportion restrictions of foreign to domestic goods (local content requirement) 5.7. Minimum import price limits 5.8. Embargoes 5.9. Non-automatic licensing 5.10. Prohibitions 5.11. Quantitative safeguard measures 5.12. Export restraint arrangements 5.13. Other quantity control measures 5.14. Restrictive licenses 5.15. Other Category 6. Charges on imports 6.1. Prior import deposits and subsidies 6.2. Administrative fees 6.3. Special supplementary duties 6.4. Import credit discriminations 6.5. Variable levies 6.6. Border taxes 6.7. Other Category 7. Other procedural problems 7.1. Arbitrariness 7.2. Discrimination 7.3. Corruption 7.4. Costly procedures 7.5. Lengthy procedures 7.6. Lack of information on procedures (or changes thereof) 7.7. Complex variety of documentation required 7.8. Consular and Immigration Issues 7.9. Inadequate trade related infrastructure 7.10. Other Category 8. Transport, Clearing and Forwarding 8.1. Government Policy and regulations 8.2. Administrative (Border Operating Hours, delays at border posts, etc.) 8.3. Immigration requirements (Visa, travel permit) 8.4. Transport related corruption 8.5. Infrastructure (Air, Port, Rail, Road, Border Posts,) 8.6. Vehicle standards 8.7. Costly Road user charges /fees 8.8. Issues related to transit Other Policy or Regulatory NTB Not a policy or regulatory NTB Check allUncheck all	Date of incident	Location ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Reporting country or region ECOWAS Benin Burkina Faso Côte d'Ivoire Ghana Nigeria Senegal Togo ECOWAS UEMOA	Status	Actions
NTB-000-286	8.4. Transport related corruption	2020-06-10	Ghana: walewale Police	Burkina Faso	Resolved 2020-06-10	View
Complaint:	The driver was asked by the Police to pay GH 200.00 because there was not the ECOWAS Brown Card's number on his undertaking. The Police later handcuffed the driver because he told his rep. at OTRAF what happened
Resolution status note:	Few minutes after, the driver was released
NTB-000-285	8.4. Transport related corruption	2020-05-06	Ghana: Entrance Bamboe	Mali	Resolved 2020-05-06	View
Complaint:	& trucks were stopped by the Police and asked to Gh 5.00 each even though they had all their papers. Drivers pleaded with GH 2.00 but officers refused and kept their papers for more than an hour
Resolution status note:	10 minutes after this, the drivers were releaed
NTB-000-284	2.14. Other	2020-04-21	Ghana: Paga	Burkina Faso	Resolved 2020-04-21	View
Complaint:	A complaint from UCRB/OTRAF stated that, Customs officers at Paga border are surcharging the fee for the undertaking (laissez-passer). Instead of GH 90.00, they collect GH 130.00
Resolution status note:	The issue was resolved the same day, that is since that day there hasn't been any such complaint
NTB-000-283	8.4. Transport related corruption	2020-04-13	Ghana: Asankare Barrier	Burkina Faso	Resolved 2020-04-13	View
Complaint:	4 trucks were stopped and asked to pay GH 100 even though they had all their papers
Resolution status note:	5 minutes after this conversation, the drivers were released
NTB-000-282	8.4. Transport related corruption	2020-04-11	Ghana: Nyoli	Burkina Faso	Resolved 2020-04-11	View
Complaint:	5 trucks were stopped by the police and asked to pay Gh 5.00 each without reason. The Police ceased their papers.
Resolution status note:	7 minutes later, the drivers were released
NTB-000-281	8.4. Transport related corruption	2020-04-28	Ghana: Nandoli Police barrier	Mali	Resolved 2020-04-28	View
Complaint:	The police claimed the driver's licence was not original, therefore he should pay GH 20
Resolution status note:	The driver was released
NTB-000-280	8.4. Transport related corruption	2020-03-24	Ghana: Boatenga (about 15km to Wa)	Mali	Resolved 2020-03-24	View
Complaint:	Drivers were asked asked to GH 5.00 to the Police
Resolution status note:	While GSA staff was trying to talk to the Police, the latter released drivers' papers to them.
NTB-000-279	Extortion	2020-03-19	Ghana: Tamale Police	Burkina Faso	Resolved 2020-03-19	View
Complaint:	Two drivers driving 2 pick-up (new vehicles) belonging to the government of Burkina Faso were stopped by the Police and asked to pay an unspecified amount.
Resolution status note:	Few minutes alter, the driver called to confirm their release.
NTB-000-278	Customs extortion of money from truck drivers	2020-02-17	Ghana: Customs checkpoint at the exit of Kumasi	Burkina Faso	Resolved 2020-02-18	View
Complaint:	The drivers' truck got broken down on 12 February 2020 and they reported Customs on the 13th. By Sunday, 15th, the finished repairing their trucks and went to the Customs checkpoint to retrieve their papers but the officers there said until they pay some money (unspecified), they won't be given their papers.
Resolution status note:	The drivers set got back to their journey on the 18th /02/20
NTB-000-277	1.1. Export subsidies	2020-02-15	Ghana: About 40 km from Tamale (BF to GH)	Mali	Resolved 2020-02-15	View
Complaint:	The driver coming with empty truck was stopped and asked to an unspecified amount of money. Because of this, he was delayed for more than an hour.
Resolution status note:	After talking to the in-charge, the driver was released.
NTB-000-275	8.4. Transport related corruption	2020-01-20	Ghana: Few km from Bolga	Burkina Faso	Resolved 2020-01-20	View
Complaint:	Police stopped 3 trucks, kept them for more than an hour because they did not pay an unspecified amount of money.
Resolution status note:	The drivers were released
NTB-000-274	Unnecessary delay by the Police	2020-01-17	Ghana: 20 km from Walewale (en venant du BF)	Burkina Faso	Resolved 2020-01-17	View
Complaint:	The drivers were stopped by the Police and told that their international licences were fake.
Resolution status note:	The drivers were released after the confirmation
NTB-000-272	8.4. Transport related corruption	2019-12-13	Ghana: Few Km to NAsia (BF to Gh)	Burkina Faso	Resolved 2019-12-13	View
Complaint:	4 truck drivers were kept at the checkpoint because they didn't pay GH 5.00
Resolution status note:	The drivers were released after the intervention of GSA staff
NTB-000-271	8.4. Transport related corruption	2019-12-11	Ghana: 50 km to Tamale	Burkina Faso	Resolved 2019-12-11	View
Complaint:	POlice asked driver to payGH 100.00 because he didn't provide his goods' documents.
Resolution status note:	After checking the documents. the Police released the driver
NTB-000-270	8.4. Transport related corruption	2019-12-10	Ghana: 5km to Yape (coming from BF to GH)	Burkina Faso	Resolved 2019-12-10	View
Complaint:	Three trucks got to the Police barrier and the drivers were asked to GH 5.00 each without any explanation.
Resolution status note:	After the questions from GSA staff to the Police, the drivers were released
NTB-000-269	8.4. Transport related corruption	2019-12-10	Ghana: Tamale town	Burkina Faso	Resolved 2019-12-10	View
Complaint:	Two trucks were helped by the police because there an obstruction on the. One vehicle had accident and caused congestion on the road. The Police asked drivers to GH 50.00 because of the facilitation.
Resolution status note:	Few minutes after the discussion between GSA staff and police, the drivers were released
NTB-000-268	8.4. Transport related corruption	2019-12-09	Ghana: About 35 km from Wa	Burkina Faso	Resolved 2019-12-09	View
Complaint:	The police stopped the driver and asked him to pay GH 50.00 without any explanation
Resolution status note:	When the officers realized that the driver was calling someone, they called to give him his papers
NTB-000-267	8.4. Transport related corruption	2019-12-09	Ghana: Entrance Yape (from BF to GH)	Burkina Faso	Resolved 2019-12-09	View
Complaint:	The Police stopped 4 empty tankers and asked to pay money. When the drivers said they did not have money, the Police seized their carte grise international and licences .
Resolution status note:	Few minutes after the intervention of GSA staff, the drivers were released
NTB-000-266	Unnecessary delay ( by Customs)	2019-12-02	Ghana: Kulimata Customs	Mali	Resolved 2019-12-02	View
Complaint:	The Customs pursued the driver because he did not stop at their barrier. They took the driver's papers from him.
Resolution status note:	The driver was released
NTB-000-265	8.4. Transport related corruption	2019-12-02	Ghana: Yape Customs	Burkina Faso	Resolved 2019-12-02	View
Complaint:	The driver got to the Customs barrier and the back of his truck mistakenly hit the barrier which fell. The barrier didn't break but got bent. And the Customs were asking the driver to pay GH 500.00. Failure to do this, the driver was kept from Saturday, 30th November to Monday, 2nd December 2019.
Resolution status note:	After the intervention of the focal point person, the driver was released.

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