Complaint

Complaint number
NTB-000-476  
NTB Type
Other type: Police delay and attempt of extortion  
Complaint
The 2 drivers got to the barrier and submitted their papers for checks. The Police kept the documents for about 20 minutes claiming that the goods were not in transit since there was no tracking device on the truck.
 
Status note
Fifteen minutes after GSA's intervention, the drivers were released.  
Progress update note
One of the drivers called to report the issue to GSA. GSA interacting with the police enquired to know what demanded for the delay.
The officer claimed that the goods were not in transit because of the absence of the tracking device. He further mentioned that the drivers know what to do whenever they get to their end.

GSA took the opportunity to explain to the police that not all goods going to the Sahel States come from the port. It was told the police that some of the goods can be from factories or the market according to bilateral agreements between these country and Ghana. It also told the police that once there was a Customs document covering the goods, they can legally travel through the country's corridors.

On the issue frustrating drivers to pay money, GSA informed the police of a meeting help with the Inspector General of Police in July where a called was put trough by the IGP to all Regional Commanders demanding an immediate halt of such practice.
GSA, upon the above intervention requested that the drivers be allowed to continue their journey.  
Policy or regulatory NTB
No 
Location
Ghana: Police check near Wa (Other)  
Reporting Country
Mali  
Reporting Town
 
Date of incident
2025-09-08  
Status
Resolved  
Date of resolution
2025-09-08  
Product Description
 
Product Originating Country
Ghana  
Total value
0  
Date reported
2025-09-08 15:33  
Modified
2025-09-08 15:34