Non-Tariff Barriers

Complaint

Complaint number

NTB-000-413  

NTB Type

Other type: Customs Officers demanding for fuel money before going to inspect a truck broken down  

Complaint

The truck got broken down on the 24th May, 2023 and the driver reported to the nearest Customs barrier. After repair id completed on the 30th of same month, driver went back to Customs to take his papers. However, Customs demanded that driver pays GH 800.00 before he could get his papers.  

Progress update note

Driver reported to GSA. GSA staff speaking to one of the officers was told that the driver ought to pay such amount for fuel, before officers could go and inspect the truck.

GSA staff contacted their focal person at the Customs Head Quarters. The focal person also made other calls so as for possible intervention. He (focal person) proceeded to tracking the truck to know where exactly it was.

Few minutes after this, the driver called GSA staff to report that the officers had asked him charter a taxi for them to go and inspect the truck.

The focal person called back to assure GSA that the barrier has been located and they would do diligence to make sure driver has a smooth journey.  

Policy or regulatory NTB

No 

Location

Ghana: Customs barrier ()  

Reporting Country

Burkina Faso  

Reporting Town

 

Date of incident

2023-05-24  

Status

In process  

Product Description

 

Product Originating Country

 

Total value

0  

Date reported

2023-05-30 16:15  

Modified

2023-05-30 16:15