Debugger::handleError() - CORE/cake/libs/debugger.php, line 306
session_start - [internal], line ??
CakeSession::__startSession() - CORE/cake/libs/cake_session.php, line 587
CakeSession::start() - CORE/cake/libs/cake_session.php, line 219
SessionComponent::__start() - CORE/cake/libs/controller/components/session.php, line 287
SessionComponent::read() - CORE/cake/libs/controller/components/session.php, line 137
ToolbarComponent::initialize() - CORE/plugins/debug_kit/controllers/components/toolbar.php, line 116
Component::initialize() - CORE/cake/libs/controller/component.php, line 98
Controller::startupProcess() - CORE/cake/libs/controller/controller.php, line 521
Dispatcher::_invoke() - CORE/cake/dispatcher.php, line 187
Dispatcher::dispatch() - CORE/cake/dispatcher.php, line 171
[main] - APP/webroot/index.php, line 83
The driver called because on the February, 17 2018, he exited the harbour after weighing his truck without a sign of overoad. He got ot the motorway and weighed with problem. At his arrival at the exit of Kumasi (Akom), he was told he carried overload and was asked to pay a fine of GH 200.00. The officers told him that in case the subsequent weighing bridges do not record an overload, they will pay him back on his return from Burkina Faso.
Progress update note
Upon hearing this GSA staff spoke to the cashier who told him that the driver has to go to their head office for his receipt to be endorsed by his boss before he can pay the driver back.
After tis discussion, GSA staff called Mr. Awune,() and explained the situation him. The latter told him that he would contact and give the regional commander at Kumasi GSA staff's number for a prompt resolution of the complaint.
To avoid any challenge with the goods the driver was conveying, GSA staff asked the latter to continue his journey and assured to alert him on any development on the matter.
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'utf8_general_ci';
1
1
1
SHOW FULL COLUMNS FROM `acos`
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1
maybe slow
SHOW FULL COLUMNS FROM `aros_acos`
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9
1
maybe slow
SHOW FULL COLUMNS FROM `complaints`
35
35
1
SHOW FULL COLUMNS FROM `users`
23
23
1
SHOW FULL COLUMNS FROM `countries`
9
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1
maybe slow
SHOW FULL COLUMNS FROM `focal_points`
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8
1
maybe slow
SHOW FULL COLUMNS FROM `regions`
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0
SHOW FULL COLUMNS FROM `complaints_regions`
3
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0
SHOW FULL COLUMNS FROM `regions_users`
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0
SHOW FULL COLUMNS FROM `focal_points_regions`
3
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1
maybe slow
SHOW FULL COLUMNS FROM `focal_points_users`
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maybe slow
SHOW FULL COLUMNS FROM `complaints_focal_points`
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0
SHOW FULL COLUMNS FROM `towns`
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maybe slow
SELECT CHARACTER_SET_NAME FROM INFORMATION_SCHEMA.COLLATIONS WHERE COLLATION_NAME= 'latin1_swedish_ci';
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SHOW FULL COLUMNS FROM `sectors`
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SHOW FULL COLUMNS FROM `sectors_locales`
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SHOW FULL COLUMNS FROM `roles`
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SHOW FULL COLUMNS FROM `comments`
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7
0
SHOW FULL COLUMNS FROM `attachments`
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SHOW FULL COLUMNS FROM `location_types`
4
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0
SHOW FULL COLUMNS FROM `locations`
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0
SHOW FULL COLUMNS FROM `location_types_locales`
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SHOW FULL COLUMNS FROM `ntb_types`
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0
SHOW FULL COLUMNS FROM `ntb_types_locales`
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0
SHOW FULL COLUMNS FROM `statuses`
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SHOW FULL COLUMNS FROM `statuses_locales`
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SHOW FULL COLUMNS FROM `ntm_codes`
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SHOW FULL COLUMNS FROM `complaints_locales`
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4
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SHOW FULL COLUMNS FROM `sms`
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13
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SHOW FULL COLUMNS FROM `tariff_codes`
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SHOW FULL COLUMNS FROM `complaints_tariff_codes`
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SHOW FULL COLUMNS FROM `tariff_codes_locales`
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SHOW FULL COLUMNS FROM `emails`
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SELECT `Complaint`.`id`, `Complaint`.`unique_number`, `Complaint`.`user_id`, `Complaint`.`user_details`, `Complaint`.`user_email`, `Complaint`.`complaint`, `Complaint`.`original_complaint`, `Complaint`.`country_id`, `Complaint`.`town_id`, `Complaint`.`imposing_region_id`, `Complaint`.`reporting_country_id`, `Complaint`.`reporting_region_id`, `Complaint`.`location_type_id`, `Complaint`.`location_id`, `Complaint`.`location_other`, `Complaint`.`date_of_incident`, `Complaint`.`ntb_type_id`, `Complaint`.`ntb_type_other`, `Complaint`.`ntm_code_id`, `Complaint`.`status_id`, `Complaint`.`product_description`, `Complaint`.`country_origin_id`, `Complaint`.`currency_id`, `Complaint`.`value`, `Complaint`.`original_locale`, `Complaint`.`is_spam`, `Complaint`.`resolved_date`, `Complaint`.`created`, `Complaint`.`created_by`, `Complaint`.`modified`, `Complaint`.`modified_by`, `Complaint`.`progress_update`, `Complaint`.`offline`, `Complaint`.`offline_comment`, `Complaint`.`policy`, `User`.`id`, `User`.`email`, `User`.`email_authenticated`, `User`.`email_token`, `User`.`email_token_expires`, `User`.`passwd`, `User`.`password_token`, `User`.`first_name`, `User`.`last_name`, `User`.`gender`, `User`.`country_id`, `User`.`telephone_number`, `User`.`cellphone_number`, `User`.`fax_number`, `User`.`sector_id`, `User`.`sector_other`, `User`.`locale`, `User`.`active`, `User`.`role_id`, `User`.`login_count`, `User`.`last_login`, `User`.`created`, `User`.`modified`, (concat(`User`.`first_name`, " ", `User`.`last_name`)) AS `User__name`, `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member`, `Town`.`id`, `Town`.`country_id`, `Town`.`name`, `ImposingRegion`.`id`, `ImposingRegion`.`name`, `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member`, `ReportingRegion`.`id`, `ReportingRegion`.`name`, `Currency`.`id`, `Currency`.`name`, `Currency`.`short_name`, `Currency`.`fre_name`, `Currency`.`fre_short_name`, `Currency`.`por_name`, `Currency`.`por_short_name`, `Currency`.`currency`, `Currency`.`member`, `Location`.`id`, `Location`.`name`, `Location`.`location_type_id`, `Location`.`country_id`, `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName`, `NtmCode`.`id`, `NtmCode`.`level`, `NtmCode`.`code`, `NtmCode`.`description`, `NtmCode`.`parent_id`, `OriginatingCountry`.`id`, `OriginatingCountry`.`name`, `OriginatingCountry`.`short_name`, `OriginatingCountry`.`fre_name`, `OriginatingCountry`.`fre_short_name`, `OriginatingCountry`.`por_name`, `OriginatingCountry`.`por_short_name`, `OriginatingCountry`.`currency`, `OriginatingCountry`.`member`, `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box`, `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable`, `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `complaints` AS `Complaint` LEFT JOIN `users` AS `User` ON (`Complaint`.`user_id` = `User`.`id`) LEFT JOIN `countries` AS `Country` ON (`Complaint`.`country_id` = `Country`.`id`) LEFT JOIN `towns` AS `Town` ON (`Complaint`.`town_id` = `Town`.`id`) LEFT JOIN `regions` AS `ImposingRegion` ON (`Complaint`.`imposing_region_id` = `ImposingRegion`.`id`) LEFT JOIN `countries` AS `ReportingCountry` ON (`Complaint`.`reporting_country_id` = `ReportingCountry`.`id`) LEFT JOIN `regions` AS `ReportingRegion` ON (`Complaint`.`reporting_region_id` = `ReportingRegion`.`id`) LEFT JOIN `countries` AS `Currency` ON (`Complaint`.`currency_id` = `Currency`.`id`) LEFT JOIN `locations` AS `Location` ON (`Complaint`.`location_id` = `Location`.`id`) LEFT JOIN `ntb_types` AS `NtbType` ON (`Complaint`.`ntb_type_id` = `NtbType`.`id`) LEFT JOIN `ntm_codes` AS `NtmCode` ON (`Complaint`.`ntm_code_id` = `NtmCode`.`id`) LEFT JOIN `countries` AS `OriginatingCountry` ON (`Complaint`.`country_origin_id` = `OriginatingCountry`.`id`) LEFT JOIN `location_types` AS `LocationType` ON (`Complaint`.`location_type_id` = `LocationType`.`id`) LEFT JOIN `statuses` AS `Status` ON (`Complaint`.`status_id` = `Status`.`id`) LEFT JOIN `comments` AS `ResolutionComment` ON (`ResolutionComment`.`complaint_id` = `Complaint`.`id` AND `ResolutionComment`.`resolution` = 1) WHERE `Complaint`.`id` = '5aa69729-b904-41b8-b327-c6a2c5bdc882' ORDER BY `Complaint`.`modified` DESC LIMIT 1
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SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member` FROM `countries` AS `Country` WHERE `Country`.`id` = 'GH'
1
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SELECT `ReportingCountry`.`id`, `ReportingCountry`.`name`, `ReportingCountry`.`short_name`, `ReportingCountry`.`fre_name`, `ReportingCountry`.`fre_short_name`, `ReportingCountry`.`por_name`, `ReportingCountry`.`por_short_name`, `ReportingCountry`.`currency`, `ReportingCountry`.`member` FROM `countries` AS `ReportingCountry` WHERE `ReportingCountry`.`id` = 'BF'
1
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SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`id` = '13c9ccfe-9813-11e1-be2a-00e08128b071'
1
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SELECT `LocationType`.`id`, `LocationType`.`name`, `LocationType`.`order`, `LocationType`.`select_box` FROM `location_types` AS `LocationType` WHERE `LocationType`.`id` = '4ca35901-cc64-46fe-bc12-1e79c0a80305'
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SELECT `Status`.`id`, `Status`.`name`, `Status`.`order`, `Status`.`default`, `Status`.`rejected`, `Status`.`resolved`, `Status`.`nonactionable` FROM `statuses` AS `Status` WHERE `Status`.`id` = '4cc5a0de-c93c-40d5-86de-45b4c0a80305'
1
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SELECT `ResolutionComment`.`id`, `ResolutionComment`.`complaint_id`, `ResolutionComment`.`user_id`, `ResolutionComment`.`comment`, `ResolutionComment`.`resolution`, `ResolutionComment`.`created`, `ResolutionComment`.`modified` FROM `comments` AS `ResolutionComment` WHERE `ResolutionComment`.`complaint_id` = '5aa69729-b904-41b8-b327-c6a2c5bdc882' AND `ResolutionComment`.`resolution` = 1
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SELECT `ComplaintsLocale`.`trans_id`, `ComplaintsLocale`.`id`, `ComplaintsLocale`.`complaint`, `ComplaintsLocale`.`locale` FROM `complaints_locales` AS `ComplaintsLocale` WHERE `ComplaintsLocale`.`id` = ('5aa69729-b904-41b8-b327-c6a2c5bdc882')
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SELECT `Comment`.`id`, `Comment`.`complaint_id`, `Comment`.`user_id`, `Comment`.`comment`, `Comment`.`resolution`, `Comment`.`created`, `Comment`.`modified` FROM `comments` AS `Comment` WHERE `Comment`.`resolution` = 0 AND `Comment`.`complaint_id` = ('5aa69729-b904-41b8-b327-c6a2c5bdc882')
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SELECT `Sms`.`id`, `Sms`.`number`, `Sms`.`user_id`, `Sms`.`complaint_id`, `Sms`.`message`, `Sms`.`incoming`, `Sms`.`read`, `Sms`.`response`, `Sms`.`language`, `Sms`.`parent_id`, `Sms`.`thread_closed`, `Sms`.`created`, `Sms`.`modified` FROM `sms` AS `Sms` WHERE `Sms`.`parent_id` IS NULL AND `Sms`.`complaint_id` = ('5aa69729-b904-41b8-b327-c6a2c5bdc882')
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SELECT `Attachment`.`id`, `Attachment`.`class`, `Attachment`.`foreign_key`, `Attachment`.`description`, `Attachment`.`original_file`, `Attachment`.`saved_file`, `Attachment`.`created`, `Attachment`.`modified` FROM `attachments` AS `Attachment` WHERE `Attachment`.`class` = 'Complaint' AND `Attachment`.`foreign_key` = ('5aa69729-b904-41b8-b327-c6a2c5bdc882')
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SELECT `TariffCode`.`id`, `TariffCode`.`heading`, `TariffCode`.`description`, `TariffCode`.`parent_id`, `TariffCode`.`lft`, `TariffCode`.`rght`, (concat(`TariffCode`.`heading`, ": ", `TariffCode`.`description`)) AS `TariffCode__name`, `ComplaintsTariffCode`.`id`, `ComplaintsTariffCode`.`complaint_id`, `ComplaintsTariffCode`.`tariff_code_id` FROM `tariff_codes` AS `TariffCode` JOIN `complaints_tariff_codes` AS `ComplaintsTariffCode` ON (`ComplaintsTariffCode`.`complaint_id` = '5aa69729-b904-41b8-b327-c6a2c5bdc882' AND `ComplaintsTariffCode`.`tariff_code_id` = `TariffCode`.`id`)
0
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SELECT `Region`.`id`, `Region`.`name`, `ComplaintsRegion`.`id`, `ComplaintsRegion`.`complaint_id`, `ComplaintsRegion`.`region_id` FROM `regions` AS `Region` JOIN `complaints_regions` AS `ComplaintsRegion` ON (`ComplaintsRegion`.`complaint_id` = '5aa69729-b904-41b8-b327-c6a2c5bdc882' AND `ComplaintsRegion`.`region_id` = `Region`.`id`)
2
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SELECT `FocalPoint`.`id`, `FocalPoint`.`country_id`, `FocalPoint`.`national_address`, `FocalPoint`.`national_contact_number`, `FocalPoint`.`national_email_address`, `FocalPoint`.`private_address`, `FocalPoint`.`private_contact_number`, `FocalPoint`.`private_email_address`, `ComplaintsFocalPoint`.`id`, `ComplaintsFocalPoint`.`complaint_id`, `ComplaintsFocalPoint`.`focal_point_id` FROM `focal_points` AS `FocalPoint` JOIN `complaints_focal_points` AS `ComplaintsFocalPoint` ON (`ComplaintsFocalPoint`.`complaint_id` = '5aa69729-b904-41b8-b327-c6a2c5bdc882' AND `ComplaintsFocalPoint`.`focal_point_id` = `FocalPoint`.`id`)
2
2
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SELECT `Country`.`id`, `Country`.`name`, `Country`.`short_name`, `Country`.`fre_name`, `Country`.`fre_short_name`, `Country`.`por_name`, `Country`.`por_short_name`, `Country`.`currency`, `Country`.`member` FROM `countries` AS `Country` WHERE `Country`.`id` = 'BF'
1
1
0
SELECT `NtbType`.`id`, `NtbType`.`name`, `NtbType`.`short_name`, `NtbType`.`description`, `NtbType`.`parent_id`, `NtbType`.`heading_number`, `NtbType`.`allow`, `NtbType`.`link_id`, `NtbType`.`ntm_code_id`, `NtbType`.`position`, (CONCAT(`NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, '.0. ', '. '), `NtbType`.`name`)) AS `NtbType__headingName`, (CONCAT(IF(`NtbType`.`parent_id` is null, 'Category ', ''), `NtbType`.`heading_number`, IF(`NtbType`.`parent_id` is null, ': ', '. '), `NtbType`.`name`)) AS `NtbType__fullName` FROM `ntb_types` AS `NtbType` WHERE `NtbType`.`allow` = 1 ORDER BY `NtbType`.`position` ASC
77
77
0
SELECT `Status`.`id`, `Status`.`name` FROM `statuses` AS `Status` WHERE 1 = 1 ORDER BY `Status`.`order` ASC
7
7
0
Query Explain:
Click an "Explain" link above, to see the query explanation.
user_detailsOuangraoua Abdoulai
Tel: 0572737977
Truck: 11 HK 6893
user_emailgershonewman@gmail.com
complaintThe driver called because on the February, 17 2018, he exited the harbour after weighing his truck without a sign of overoad. He got ot the motorway and weighed with problem. At his arrival at the exit of Kumasi (Akom), he was told he carried overload and was asked to pay a fine of GH 200.00. The officers told him that in case the subsequent weighing bridges do not record an overload, they will pay him back on his return from Burkina Faso.
original_complaintThe driver called because on the February, 17 2018, he exited the harbour after weighing his truck without a sign of overoad. He got ot the motorway and weighed with problem. At his arrival at the exit of Kumasi (Akom), he was told he carried overload and was asked to pay a fine of GH 200.00. The officers told him that in case the subsequent weighing bridges do not record an overload, they will pay him back on his return from Burkina Faso.
progress_updateUpon hearing this GSA staff spoke to the cashier who told him that the driver has to go to their head office for his receipt to be endorsed by his boss before he can pay the driver back.
After tis discussion, GSA staff called Mr. Awune,() and explained the situation him. The latter told him that he would contact and give the regional commander at Kumasi GSA staff's number for a prompt resolution of the complaint.
To avoid any challenge with the goods the driver was conveying, GSA staff asked the latter to continue his journey and assured to alert him on any development on the matter.
offline0
offline_comment(null)
policy0
complaint_languageThe driver called because on the February, 17 2018, he exited the harbour after weighing his truck without a sign of overoad. He got ot the motorway and weighed with problem. At his arrival at the exit of Kumasi (Akom), he was told he carried overload and was asked to pay a fine of GH 200.00. The officers told him that in case the subsequent weighing bridges do not record an overload, they will pay him back on his return from Burkina Faso.
Debugger::handleError() - CORE/cake/libs/debugger.php, line 306
[main] - [internal], line ??
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